Betterliving Mid-Atlantic

Better

Beware of this contractor, falsely advertising and deceptive practices.

Please record every conversation due to they do not own up to everything they say. The story changes.

Wonderful organization from start to finish

Still in the process of getting zoning and building permits, but they keep me informed through their website.

They are none responsive to inquiries. They keep switching project managers with not getting anything done. They promised to have the work done and not followed through.Before entering this contract we were worried that our 67 year old cement patio would not support the weight of this sunroom.Their salesman called the president of the company and gave us a guarentee that they would make the patio repairs necessary for their sunroom or if the cost was too much we would both walk away from the deal. That was on March 27,2019 and nobody has done any work AT ALL. They have over $11,000.00 of our money and we are senior citizens who just cannot afford this loss. As the time passed it got worse and now we are dealing with a third project manager who said this is embarrassing to him.Their DREAM DEAL has turned into a NIGHTMARE with no resolve in sight.After notifying Home Advisor the salesman called us and promised the president of their company would call us.He did not. We removed our Barbque which was connected to a gas line,had the gas company cap the line,purchased furniture,hired and electrician,almost purchased flooring which we stopped just in time. Also, emptied our kitchen cabinets because the room would be attached to our kitchen and our dishes would be damaged. It's now the end of August and we were told they will not do the concrete repairs as promised. We want our money refunded at this point. Very dissatisfied.

have not started the projet yet, getting permits from county

Joe the owner was awesome, he called to follow up and make sure I was happy even offered to come over anytime during the project, Leka was fantastic, cheery and pleasant, overall my Wife and I love our new room. Thank you to Joe and all the crew at Better Living.

Deposit was given to this business for a porch project on 12/29/18, but a refund requested on 1/2/19 and cancellation of our contract within 3 business days per PA law and the company's own policies, with written guarantee to 100% return/refund the deposit within 7-10 business days. Request was faxed, and receipt was verified on the phone with the company on 1/2/19 as well as fax transmission confirmation. We waited the 7-10 days as well as agreed to their request to send another salesman out to pitch the project again before we could receive our refund, even though we did not request this. We patiently went through that process as well and yet no refund was sent as promised. Repeated daily calls made to the office long AFTER the 10 days elapsed and each time was told that someone from accounting must deal with it. Repeated requests were also made with receptionist to receive a call back but over 4 days no call back was received. On 1/31/19 another call made to main number to request status of refund, and again was told that accounting would have to "look into that". At that point request was made to speak to manager or person in charge, and was on hold for more than 5 minutes. Called back and immediately requested to leave my name and number rather than leave me on hold. Receptionist acknowledged my request but no call back was received for the rest of the day. To be clear, I am not reviewing the quality of their work as we never started the project, but an assigned value to those fields is required to submit this review. Not the best communications from this company. Update: Refund was finally sent and received after nearly a month.

great job

Their product is durable and guaranteed for life.

What a terrible customer service department! These guys showed up on time to my home and our mistake was that we committed to them to provide us with the installation of my sunroof with a deposit of $1300 on June 16th, 2018. Today is Aug 2nd, 2018 over 90 days, I have NOT heard anything from these guys. We've called 13 times! I got Voicemail and left many messages with not a single returned call. Finally on one of the calls I spoke with the installation department and was told that he was the manager and that he'd get back to me. I have waited over 2 weeks now and no return call.

Terrible customer service. Contracted on 9/17, done on 5/18. They don't return calls, you are at their mercy and their schedule. They don't show up, they simply want your money and then you wait. The 2 guys who built it were great, the rest were terrible. Still waiting for my warranty 9 months later.

Did a great job! I would recommend them to anyone.

After meeting with Betterliving I was satisfied with with our relationship and the product. Their prices were right in the middle of the other companies. Unfortunately we were not able to do the project, but they sent out a representative (Nick Kaiser) and he was very helpful and worked with me to make us both happy.

Great communication and great techs in every phase of the task.

After having several basement experts out to my home, I decided to go with Dr. Livingspace for my basement remodel and I'm glad I did. They came out and left me a price. I then had several other companies out and after review, picked dr livingspace due to their organized plan and vision for my basement. They are attentive and quick to return my calls and emails and answer any questions I may have about the project. I couldn't be happier with my choice.

This company goes above and beyond to ensure their customers get exactly what they want. They built us a beautiful sunroom, exactly as they described to us and they stood by the word of every one of their employees. Our previous screened in porch was in extreme disrepair. They gave us an original price, we signed the papers, and no finances in our contract changed after that signing. Upon the final inspection prior to starting the project, it was discovered that a support beam needed replacing. They did not come to us and amend the cost. They replaced the beam and began the project on time and with no added cost to us. They also helped us select a new front door, delivered it, and installed it efficiently. Their staff kept us informed every step of the way. I could not be happier with how the project turned out and recommend them to all my friends, family, and neighbors. Thank you Betterliving for giving my family an amazing additional space to spend time together and such a phenomenal experience with all of your staff!

Everyone has been very professional and I would recommend Betterliving to anyone considering a new Sunroom.

I hired Dr. Livingspace, who marketed themselves as Owens Corning, in February 2016. The person who sold me the job told me that construction (a new finished basement) would begin in early May and would take 2-3 weeks to complete. Well, construction did not begin until early July. Why? Dr. Livingspace said that it was due to township permitting issues. Not true! I went to the township - several times. The township would send simple questions regarding the application and not hear anything for weeks at a time. As far as I can tell, all of the delays were on the contractor's side. It appears to me that Dr. Livingspace is understaffed to deliver on their promises. When they did start to finish my basement, they sent one person. That's right ... one. The job took 5+ weeks to get it 95% done. Why 95%? Because Dr. Livingspace walked off the job once they had 95% of their money. I had to clean up the mess (construction debris) left by their ONE worker. I had to find/pay an electrician to fix the wiring problems. I had to fix the final punch-list items. I had to arrange the final two inspections with the township. Lastly, while the overall quality of the build-out was good, I simply overpaid for what I got - significantly. I don't blame Dr. Livingspace for this - that's on me - I should have done a better job of shopping around. Good luck with your project. UPDATE: The President of Dr. Livingspace reached out to me to discuss the project and my dissatisfaction. He did what every good leader does, he took accountability on behalf of his company and he offered to make it right. I wish I had pushed my issues up the chain of command during the project because I get the feeling that if my calls had reached Joe's desk, the problems would have disappeared. Again, that's on me. At the end of the day, this company does appear to stand behind its work.

Do not use this contractor!! I was scheduled to have my work complete 6 weeks from the time they came to my home and gave me an estimate. I gave them a large deposit. After 4 weeks I did not hear from them so I called and ask to speak to my project manager. I left several voice messages. He did not return my call. After calling for 2 weeks I finally spoke to him. He told me the person doing my project had to leave the country so my project would not be done. I asked for a refund of my deposit and he said it will be in the mail on Monday. Of course it wasn't so I had to spend another 2 weeks calling and trying to get my deposit back. This was the worst experience I have ever had with a contractor. The project manager name was Ed Gibson. This guy was not even apologetic over the situation.

They accommodated my needs and are trustworthy and I was able to rely upon them for all my needs in remodeling a basement.

Fantastic job and well done I will recommend them to anyone who wants to put in a sunroom in and the installers were an asset to Betterliving, I am living better now on my sun porch and enjoying every moment that I am there. Marie Stevenson, Bear,DE