CONNEAUT WATER WORKS

Installation was quoted for about 1 week. They took 4 months! The workers normally arrived about 10am, took an hour for lunch and left by 2pm. That's when they did show up. I complained to the owner and he stated they were behind due to wet weather. Yet he would not have his crew work more weekday hours or Saturdays. I finally had to threaten to have the pool completed by the Fourth of July. Once completed, I met with the owner to complain about numerous cosmetic details that I did not like (ie....2-piece side construction did not align, deck was out of level by the naked eye.). I received no offer of rework and was basically ignored. To top off the whole experience; in 2009 one side of the pool (the one I questioned after construction) heaved up breaking the deck and threatening the wall of the pool. It took me three phone calls to get the owner to look at it. He told me he would get back to me and never did. I finally contracted with a contractor that was willing to fix it. This was no easy task as most did not want involved with it once they looked at it. Once the pool was stripped to the frame it was discovered the pool was never assembled properly. There should have been 3 pieces of channel iron per side, cemented into the ground to stabilize the sides of the pool. There were only 2 pieces per side. I again contacted the owner of Conneaut Water Works and he agreed to look at it. He admitted they "screwed up" and offered to add the missing channels. I told him that I was already contracted with someone else and would rather have him do the work but would expect financial damages. I should mention the new contractor also found the pool out of level 1" side-to-side and out of square by 2". Once the repairs were completed I contacted Conneaut Water Works by certified mail and never received a reply. In closing; save yourself money and numerous headaches by steering clear of Conneaut Water Works.