Construction company serving high end homeowners to improve and repair the core structure and to enhance the aesthetic of the look adding character, distinction, functionality and flow of their home while developing a friendly working atmosphere with our clients
Business highlights
14 years of trusted experience
Services we offer
New construction of custom homes, home additions and renovations, kitchen and bath renovations, finished basements, covered patio additions, exterior renovations, custom woodwork, design-build services, whole house renovations, selective renovations, roof replacement, windows, doors siding replacement and more.
I don't like anything about them. I called them for a quote, I was told someone will call me back, and it was about 2 weeks before someone returned my call, and then I think it was a week before they could come out after that. When the guy came out, he told me that he was not the person who could actually give me a quote or talk to about what they could do, but he would take all the information back to the office, and then someone would contact me in about 1 1/2 to 2 weeks. Nobody contacted me. I called and left a message, but nobody called me back. I was annoyed so I called again, and they called me back and apologized and scheduled an appointment. I wrote them a letter and said that I wanted to make it public but I thought against it. The owner came out with another guy, looked around at everything, and said they were going to give me a quote. I told them the fact that their service is kind of lacking and they apologized, and then I never heard from them again. I said to the owner when he came out that the reason I kept continuing was because I've seen their pictures and they were excellent, and I was interested in having them work.
Description of Work: I got a quote from Total Custom Contractors, Inc. for refinishing my basement.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from TOTAL CUSTOM CONTRACTORS, INC
We called this prospect directly and apologized for the delay in getting her the information she requested in a timely manner. We strive to provide great service, beginning with the initial contact with each potential client. When this fails to meet a potential client’s expectations, we appreciate being told. She was grateful that we took the time to call her directly to apologize and explain. She has expressed her desire to contact us again in the future with any other construction projects she may have.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Basement Remodeling,
Homebuilders,
Remodeling - Modular & Mobile Home,
Sunrooms and Patio Enclosures,
Kitchen and Bath Remodeling,
Finished Carpentry and Woodworking,
Siding,
Roofing,
General Remodeling,
Unfinished Carpentry,
Cabinet Making
FAQ
TOTAL CUSTOM CONTRACTORS, INC is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: Closed
TOTAL CUSTOM CONTRACTORS, INC accepts the following forms of payment: Check
Yes, TOTAL CUSTOM CONTRACTORS, INC offers free project estimates.
Yes, TOTAL CUSTOM CONTRACTORS, INC offers eco-friendly accreditations.
No, TOTAL CUSTOM CONTRACTORS, INC does not offer a senior discount.
No, TOTAL CUSTOM CONTRACTORS, INC does not offer emergency services.
Yes, TOTAL CUSTOM CONTRACTORS, INC offers warranties.
TOTAL CUSTOM CONTRACTORS, INC offers the following services: New construction of custom homes, home additions and renovations, kitchen and bath renovations, finished basements, covered patio additions, exterior renovations, custom woodwork, design-build services, whole house renovations, selective renovations, roof replacement, windows, doors siding replacement and more.