Elite Fireplace

Greg and team came by and gave me multiple estimates for our chimney (c. 1950s) with visible chunks of brick and mortar missing from 50+ years of wear and tear. His team decided to only caulk the J channels (for $300 - gougers), and left 6 big gaping holes untouched. Fast forward two months later, we get a leak in the ceiling caused by these holes that should have been filled back when they came by to caulk perfectly fine J channels. Lessons learned: 1) do not trust contractors to do a job right; 2) always inspect after they say "work is done"; 3) just do the job yourself.

Estimate was timely and they called and explained that if the work could be completed in less time than estimated the bill would be adjusted. The workers arrived on the date and time specified and performed all work in a professional manner taking special care to not damage anything (yard, hard scaping, window screens, etc and completed the work in 2 vs 3 days. They cleaned up the entire area of dust and debris. As promised, the invoice only reflected the 2 days vs. the 3 days in the estimate.

Amazingly well. Found a REAL HUMAN who took the time to explain to us how the unit worked (we're new to gas fire places), completed and impeccable cleaning and inspection and was a real pleasure to do business with. Elite will be our yearly inspection and service provider moving forward.

Great, the technician was on time and did a great job of cleaning the stove and chimney! Would definitely use again.

Very punctual, called 30 minutes before they arrived. Very professional and informative. Made some minor suggestions that were needed, but nothing major.

Great. Clean install and explained everything as it was being done. Exhaust vent pipe was rebuilt to eliminate needless turns and allow unit to run more efficiently. They did a wonderful job.

To me, no home is complete without a wood-burning fireplace. Yes, I know, the traditional wood burning fireplaces are not efficient and definitely more labor intensive as they need cleaning and annual inspections. However, there is nothing like a wood burning fireplace for the sheer ambience. The dancing of the flames, the smell of wood, the crackling sounds…soul-soothing. Alas, to my dismay, the fireplace in my home had a gas-insert put in by the previous owner. Though it was of quality, for me, it just wasn’t the same. So, I embarked on a journey to return my hearth to its original wood-burning configuration. I called every fireplace company I could find that would service my area and Elite Fireplace was the ONLY company that was willing to do the work. Every other company either tried to have me completely remove my original fireplace and replace it with masonry or didn’t think just returning the fireplace to its original condition was financially worth their time and effort. When I spoke with Gary at Elite Fireplace he dispatched his team to do a thorough inspection and, to my great pleasure, was willing to do the research necessary to return my fireplace back to its original condition thus saving me thousands of dollars in the process. Now, this was not a fast job. It took quite some time and research by Gary to order all the materials still available by the original manufacturer, custom-make those items that were no longer available, and then complete the install. Remember, you want your fireplace to work and be safe to operate. Well, thanks to Elite Fireplace, I now have a beautiful, functioning, and safe, wood burning fireplace. I cannot recommend them highly enough and will be using them for my annual inspections for as long as I live in this home.

Great! Tech called 30 min prior to arrival and was punctual. Very pleasant and professional. Performed cleaning as requested and made some suggestions for things to keep an eye on or may want to address in a year or two. No sales pressure to have any additional services done.

Gary did a great job. Very pleasant to work with. I plan to have him come back to do some additional work which I've needed to have done for a while .

First let me say, I contacted another chimney company on Angie's List first, who ended up refunding me for the chase cover they installed...long story. THAT being said, I called Gary at Elite Fireplace afterwards, as I didn't trust the work of the previous company. Gary came out, inspected the chase cover and spoke with me about about specifics of the situation and concluded that I did not need another new one...all free of charge. I found it refreshing that Elite Fireplace didn't try to take me for a run by telling me I needed something fixed when I didn't. (Considering how so many companies would do that, I've found, even on Angie's List) Gary also said my flashing may fail at some point, but it was years down the road and it would be a waste for me to have him replace it since I plan on getting my roof done soon. I will ABSOLUTELY be calling Gary when I DO need something done with my chimney. And I'll be sure to tell my neighbors as well about this company and their professionalism and honesty. Thanks Gary, I appreciate your help.

These guys have been great to work with. From Gary (office/estimating) to the workmen on site we couldn't be happier. Friendly, personable, knowledgeable. Kept work areas clean while working, cleaned up every day before they left. Did the work they said they would do.

The job was performed perfectly. Guys were professional and knowledgeable, showed up per agreed to schedule, and completed the job as we discussed and per their estimate. Very easy to work with, provided info as requested, returned calls promptly.

Excellent! Great job! Would hire them again!

They were very professional and thorough. It's good to know that your fireplace and chimney are safe. We scheduled for the next cleaning so that we wouldn't forget. They are very nice and are a pleasure to do business with. I would highly recommend them.

They were good. They may have had a special and I used that. I ended up getting the entire thing done. We were pleased with what he did.

Everything was wonderful from the first phone call to the final work completion. We highly recommend and would use Elite Fireplace again.

Punctual, was done in a couple of hours

it went well. The new flue was installed. they sealed my other two flue openings that were no longer in use. The guy also pointed out that he noticed a piece on my heater that needed to be installed before it broke. This piece releases the air in the radiators. I called my heating company and the piece was replace. Very nice guys. The did a great job. They also installed the cap on the chimney.

Very well. Gary and his team came up with an innovative and affordable way to replace the flu in our fireplace without damaging the chimney or surrounding areas. The crew from Elite were professionals and experts in their field. In addition we had them reinspect our fireplaces and felt confident in the assessment. Definitely consider hiring them for any repairs that you may have.

It was very good. They had another add-on that I took. I paid $230 more. They were very professional, very clean, very neat and explained everything to me. We had three other quotes and they were much, much lower. If I had another house, I would use them in the future.

Gary was extremely professional and very responsive. Once scheduled, I requested to have the service pushed up a few days due to a tight timeline and they were able to accommodate. The service went well without any issues and they were able to accommodate and complete and request for a small task that was outside of the scope for a very reasonable price. Would certainly use Elite Fireplace again.

The vendor massively inflated the price of the Locktop chimney cap they quoted on installing, suggesting that they have access to 'professional' versions of the unit that are higher quality, more expensive but not available to the public which is why I can't find any information online about them to do a price check. I spoke to other vendors who confirmed that no such version exists and that this vendor was being dishonest. It would seem that the discount offered on Angie's list was being covered by the inflated price of the unit. I don't buy from people who try to gauge me so I found another vendor who was honest.

Went very well. They are very courteous and good at what they do. They call you when they say and come out and do the job when they say they will be there. Very good quality of a job.

Excellent. Constant communication thoughout job.

Very well indeed. Gary is a professional. Friendly, courteous with great communication skills. He never broke the line of communication throughout the entire job while answering all my questions. Gary took the time to explain what parts were needed and why, thus I learned a lot about the proper way to cap a prefab chimney. After Gary completed the work he took pictures and showed me all aspects of the installation and explained job was done to meet code specifications. The work he did after viewing the pictures and materials (all stainless) look great. I never thought I'd be a little excited about having a nice chimney cap.