Basement Waterproofing Specialists

Unfortunately, I had to lower my rating because water penetrated the basement floor like before. Now, I fear that will be potential flooding in the basement again.

We were very happy with customer service. They completed the project in one day. They began the project within a week of getting the estimate. They were dry professional and left the area very clean. We highly recommend this company.

They did a great job, prompt, clean, cost effective and I would highly recommend them.

Customer service interaction not so great. The project went well and the basement is now clear of mold and is dry and cool. They advised me of a great dehumidifier which works well to keep the area very dry.

The work was completed in a timely manner, The crews never seemed to stop. This is a crawl space and of course I can't see much of what they did, The forman explained every thing as they went along. I was impressed with the clean up. It was a very dirty job but they did there best to leave everything as they found it. I would certainly recommend them.

Great job, Looks great.

A French drain & sump pump were installed. The installation team great pains to seal off the work area with plastic sheets. When the team left my basement was cleaner than it was before they started.

A French drain & sump pump were installed. The installation team great pains to seal off the work area with plastic sheets. When the team left my basement was cleaner than it was before they started.

Serviceable but messy work done by Basement Waterproofing. Gave them the benefit of the doubt but result was not what we expected. I had a drain pipe and a backyard patio installed on Monday by Basement Waterproofing that does not meet the standards that they advertised. I found them on HomeAdvisor. They were listed as 5 stars and whatnot. When I talked to the salesperson, they insisted the company was professional, above grade and the best ;. Nope. He insisted that the job would take 3 days to a week to finish. Which is standard for a job this size. The job was finished fast. Rushed and finished one day. However the quality is shoddy and sloppy. There is no pride in their work and it shows. Its rushed and completely below grade. They showed up and the foreman did not even sit down and go over the plan for the day. Just started working. I literally had to track him down (Tom). And he had to make a run to Home Depot to get pipes for the job (unprepared). He was nice and courteous, but pleasantries aside, Id rather have an angry foreman that knows what they are doing, does things the correct way and has pride for their work. * Our contract stated a broom finish. It does not have a broom finish. Concrete surface is inconsistent. * There is no edging on the sides or contraction joints (lines that separate sections of the concrete). * The concrete areas around the drain are not neat. The bare minimum was done according to contract and it shows that the company is only interested in making money, maximizing profits and not retaining customers. Drainage system works so far. ...But its ugly... There has not been a major rainstorm to really test it. Will update review if it shows that it does not work. Their customer service is abhorrent. I called the office 3 times. Left a message and emailed with no reply from the main office. Just did the job and bolted outta town. Ghosted. No inspection of their own work so that they meet their standards. That not only is a lack of professionalism, but also a lack of integrity and pride in ones work. We all work hard for our money and we all want to hire upstanding people who have the same level of respect for ones career as themselves. This stuff is expensive. 10k for this job. But to have a contractor to do work that they clearly do not care what the final product looks like is an insult to any profession. It should not be up to the client to check to see if a contractor is doing the job correctly. They should do it correctly cuz they care.

Great Job

nice job

Company did great job installing basement drain and sump pump. Needed them to come back after job was done to help put back laundry tub and washer/dryer that were moved to do the job, but no big deal. They will be coming back to install a bilko door. Good company to do business with!

Hard working crew who knew their job, and did it well!

Hard sell followed by no follow up after job was done. They put in a sump pump and never plugged it in so water reaccunulated. Then I saw that it was never plugged in

they didn't answer the phone never wanted to answer my calls very bad company i would never recommend this company

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Drain system and sump pump installed. The crew nice and did a good job.

We had a sump pump and interior french drain installed. We have had a few rain showers since the installation and I m happy to say our basement is water free! The crew was very professional and the foreman was very friendly and showed us what they were doing as the went along with the project. He answered all the questions we had and made sure the job was done correctly before they finished up. They did a great clean up and we are happy with the results.

We had a french drain and sump pump installed and so far we are happy with the work that was done. The crew was nice and answered all our questions and the job was completed in one day.

The only reason I gave them a 4 and not 5 stars would be they had to cancel an appointment. They more than made up for it and my family is very satisfied with the completed work.

If your no willing to do small projects do not waste peoples time, I have to start over on my project.

Very professional

The *Salesman* did a great job of selling and building up the company. He did an inside inspection of my basement but never an outside where I was having major water issues in the one corner. Had he gone outside, he would have seen there was a deck and fence post at that corner. He drew up the plans for the drain which looked good at the time. Fast forward to the day the workers came out... the guys had no clue what the plans were. I had to take off multiple days of work because they did not complete the job in the time the *salesmen* said they would. They did not *feel like following* the original drawings. Had the salesmen call me and change the plan, I was not happy. They skipped over the entire middle part of the wall because they did not want to work in the bathroom. The corner with the major issue. Well they dug up the outside but 5-feet away from the corner on a totally unaffected area. They *could not* dig under the deck or with the fence post. Basically these guys took every short cut imaginable and they did come back out when I called and complained and rough casted the corner, but that is only a bandaid to what the *salesmen* said the real issue was outside. So basically you get what you pay for. The parts that they did install are working great but I would stay away from this company at all costs. Now I have to have another company come out and finish the job correctly.