Basement Waterproofing Specialists

Do not believe in their lifetime guarantee. The salesman sold us a dream and it is now a nightmare. The salesman guaranteed us that we would never get any water in our basement if we had their system installed and sold us on this fact. After paying $8000 for a French drain, window well drains, and a sump pump system, we still get water in our basement. When we called to explain this, they had us test the sump pump and when we told them it was working, they said it was not their equipment that malfunctioned and thus not their fault. The agent we spoke to was rude and threatened to hang up on me. Her only response to my questions as they do not cover anything out of their control. She kept referencing the warranty which I requested and was never given (I even refused to check the box saying it was given to me and made note of this in the additional comments section on the survey we were given the day of installation). Long story short, I would never recommend this company. How they are still in business baffles me. My customer experience was extremely poor and if I could give them zero stars I would.

The team came in and fixed the foundation very quickly.It looks like a new house.Everything was cleaned up when they left. Very nice crew too. Sandra C.

Timely, responsive service.

Josh and the crew are part of a great organization

We paid this company over $9,000 for a full waterproof basement. First rain, our basement was a lake. They sent someone out the next day to tell us our problem is an issue that their **full basement** system does not cover. Now, we had a contractor come out the same day and said we wasted our money on the system. They never did more than just look around the basement and ensured us this $9,000 system was our answer and now it is useless. Part of their contract was **to wire brush all surfaces** and they did not even touch one surface.

They do amazing job.

We ve had several hard rains since the repair and it has held up great...not a drop of water in our newly refinished basement! Customer service is excellent. I would recommend this company without reservation.

They worked straight through in 90 heat to get my job done

Salesperson was very well-prepared and informative. Work was done promptly. Team was efficient, hard-working and worked well together. Problem is solved.

They did what they said they would and it turned out to be functional as specified and Customer Service Team was excellent

They scheduled me quickly, and did a terrific job --- no complaints whatsoever.

They were very professional.

I would highly recommend this company as well rehire them if I need them again. The crew were in and out, explained what they were doing and when they were finished, they cleaned up so well that it looked like they werenâ t even there. I havenâ t had a drainage problem since. If I could, I would give them 10 stars!

Sebastian and his crew did an amazing job and were extremely professional and clean. Definitely highly recommended.

The entire staff from beginning to end have been wonderful! The crew that came to my house were the most polite group of guys, their parents would be proud! Everything was please and thank-you ....which along with craftsmanship, goes a long way when interacting with a company that you hire to do work in your home. Also, this company overall had the best warranty of those that we had come into our house to look at the job.

Basement Waterproofing Specialists did a great job and I'm very pleased with the quality of their work. I monitored the installation off and on throughout the day, and they did everything according to plan. I gave them 4.5 stars for quality, because I feel they could have done a better job with cleaning up outside my home after they were finished. That is my only minor complaint about their work. I would definitely (and have already) recommend Basement Waterproofing Specialists.

Very professional and friendly. Explained every step to me. Made suggestions but no hard sell. Fixed my leak. Put in a sump pump and made sure I knew how it worked and how to check it periodically. Cleaned up thoroughly. Price was better than other companies and quality of material was better as well. I highly recommend this company for water in your basement.

Hard working crew and very respectful!

If you need basement repair work done, look no further than this company!! I was not only pleased with their professionalism, the job they did was fantastic!! They did a suburb job and not just a "patch job". I would definitely recommend them with 5 stars to anyone who needs basement work!!!! Thanks guys!!

Excellent crew and very fast and dependable service.

Great job and very fast

Mark Denny was very thorough and located the problem, 3 other companies did not. The work was loud, so plan to be outside. Workers left a little bit of a mess, so just do a thorough look before they leave.

Very professional service. They finished waterproofing my basement in one day!