Vic's Carpet Dry Cleaners & Dyers

unknown

GREAT!! We were just about to put our house on the market, so it was crucial that the carpets looked good. They were very thorough, took their time and got stains out that had been in the carpet (pet stains) for many years (that we had tried many times to get out with rented 'grocery store carpet cleaners.' Now, a month later, the stains have NOT come back, we are AMAZED!! In addition, when I asked what to do if we get any new stains now going forward, Vic told me about this great solution they sell at their shop in Coatesville and then GAVE me a sample to try and it's been MIRACULOUS!! I highly recommend it! I will personally drive out there to get it when I run out to get more, it is THAT effective! Overall, we are VERY pleased and would use them again and recommend them as well!

Vic worked with us to provide color options and explained the process. Dyeing the color of residential carpet is not very widely available in our area, but he was able to provide a pretty clear picture of how the process works. Vic and his team then came over three days (there was very cold weather involved and some mechanical setbacks, but they worked long hours to make sure it was done right). The carpets were first thoroughly cleaned, then dyed. The change was dramatic in the best way. We went from sea foam green to a nice gray. No hidden charges and very straight forward. Definitely cheaper than buying new carpet and without all of the chemicals that come with it. Very pleased with the result.

unknown

I was stunned at the price he charged. I had used him before and his work is excellent. He charged around $1,000 to clean and stretch the carpet in 2 rooms and just clean the carpets in family room and steps. I never expected to be charged $848 for only one room and steps...I would make sure I got an estimate.

ously Service Provider has cleaned my carpets for over 10 years. I have recommended him to many friends while always adding that he is pricey but the quality is superb. Recently within the last two years, Vic has begun to overcharge and quality of service is most definitely below his normal excellent quality. Recently, Vic assisted us in cleaning out our basement which incurred some water damage due to a failure of a sump pump. We caught the problem quickly and the water just soaked through the rugs. We had padding under the rug so this caused the need to cut and remove the rugs. Vic worked hard but so did we along with an additional employee of Vic. We were unable to recoup any losses through insurance since the fine print excluded sump pumps and the Insurer failed to alert us to a purchase of an additional rider to our insurance policy. Learning this after Vic had completed the job and having paid the full amount, I called Vic to question whether he charged the full amount with no discounts if the insurance company had declined our claim. Vic responded that yes this was the real amount. My husband wrote a letter to Vic bringing this to his attention again and reminding Vic that we were long standing customers and Vic should do the right thing. I called competitors in cleaning up such tragic incidents to get an estimate of what charges could be. After many answered questions they gave me as low as $1500 or as high as $2500. This is a difference of $1200. Finally I decided to call Vic and explain that while he is pricey and does good work, I felt cheated and lost faith in a long time service provider. It was my idea to make up the difference with some carpet cleaning of two rooms, 1hallway, 1set of stairs and two small area rugs. I felt like I had prepaid for the rug cleaning. Vic agreed reluctantly and gave me a date for service. The day of the service, he called to say his truck broke down and his wife Terry would have to reschedule. It has been one week and there are no calls to reschedule. As a matter of fact Vic's Carpets claims that their truck is still in shop. Other people have called to make appointments. They have gotten appointments to get their carpets cleaned as we speak. It sounds like they have been lying to me. It has cost us $7000 out of pocket to repair this damage.

My first experience with Vic was a result of a referral from a neighbor who has hired Vic in the past. She is quite the researcher and I had faith that she hired the best person for the job. We hired Vic in May to clean my parent's wall to wall carpeting before listing house for sale. The carpets while probably at least 25 years old were in good shape but frankly had never been professionally cleaned. Vic arrived on time; assessed the carpets and recommend strategy for handling some of the high traffic areas. He was frank about what could and could not be done with the carpets. We appreciated his honestly and were prepared for the results. Due to our experience at my parent's house, we hired Vic to clean our area carpets at our house. He arrived a bi t after scheduled but traffic prevented him from arriving on time. It is quite obvious that he knows his business about carpeting and upholstery. In fact, he will be returning to clean our furniture. I would definitely recommend Vic's carpet cleaning to others.........I rated good on price as I frankly don't know what costs might have been from someone else.

This was awhile ago, but I remember being very impressed with the fact that the owner was doing the work himself, and he seemed very sincere and eager to do a good job. He seemed very knowledgeable about carpet cleaning techniques and materials (who knew there was so much to know?), and I was especially pleased that he was so committed to using techniques that would be less harmful to my carpet and the environment. He has cleaned our carpet on at least two occasions; one of them was after a particularly nasty substance got on it and he cleaned the carpet so well there was no trace of it afterward. He is a bit more expensive than others (perhaps), but does a stellar job. I don't get my carpet cleaned that often, but when I do, I'll call him again.

A long day as he showed up late. See above.