Morrison Custom Concrete

Description of Work: Make sure that you deal DIRECT with Mark. Have all phone calls going to him directly. I only met Mark twice, during the work of the job and on 10/14 when he came and was YELLING AT ME and telling me he was not going to fix the cracks and to report him. Work was to remove the current garage floor and install a new concrete garage floor. Contract signed 4/8/11. Actual work started 7/19/11. Reasons given were a wet spring and jobs were backed up. My project was an inside job. Every time I called I was always told a couple more weeks. Mario (the estimator) was the person always answering phone and he would contact Mark the owner. I was finally told that they would start work on Monday 7/18/11. They did not show, and no phone call. I called them on the same date and relayed the above message to Mario. I also informed him that if the work did not start by tomorrow,(7/19)I was canceling the contract. They came the morning of 7/19/11 and completed the job on 7/22/11. I telephoned Mario in August to tell him the spacer at the head of the steps leading down to the basement was not completed.. Again Mario told me that the job would be done in a few weeks. In September I discovered a crack from the spacer going to the other side of the floor. Mario came and took pictures and said he would call when they would come do the work. I called again and told same thing they would be in my area in a few weeks. On 9/28/11 Mario called me and said they would be there the next day and I told him I would not be available. On 10/3/11, I called again and was told 2 more weeks. On 10/12 I called and was told by Mario he would talk to Mark and get back to me the same day. On 10/13 a no show again. I left a message about the no show and that I would take this further. On 10/13/11 a very nasty message (YELLING) was left by Mark informing me that if I wanted to take it further to go right ahead. Also told me he would be there the next day (10/14). He came around 8:00am YELLING at me, telling me that I was told there would be cracks (I was never told this) that he was not going to fix the crack/s and by now there are three. He did fix the problem with the step. Again told me if I wanted to report him to go right ahead. In all my dealing with contractors & etc. I have never had anyone YELLING at me and etc. I

Description of Work: Three years ago we had Morrison's Custom Concrete to put in a patio and side walk area for us.