Len Villarose, the owner, was very prompt, dependable, and knowledgeable. and got the job done ASAP. He was also very friendly. The young men he sent were also very pleasant, accommodating, and professional. The did a very good job with the floors in each bathroom, and mostly OK in the shower stall. The stall shower floor required extensive re-grout and look good afterwards. However, the stall shower walls are so-so, mostly looking good, but with some areas where grout is uneven or not cleaned up. Oictures of the bathroom and shower floor show the good work, and photos of the walls show the deficiencies. Although I rate them A in all but one category, the one B is for quality, and that is most important for me- so B, overall.
Description of Work: Repair and clean grout in shower stall and 2 bathroom floors .
Rating Category
Rating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$750
Mark R.
08/2019
1.0
ceramic tile
+ -1 more
They never returned my call.
Description of Work: Estimate for new tile floor
Rating Category
Rating out of 5
Scott M.
05/2019
5.0
ceramic tile
+ -1 more
We had our bathroom renovated a few years back, and the shower floor was poorly done; it looked uneven and did not drain properly. We had a number of contractors in, most of whom said they would have to do an extensive "rip out" of existing structures. Lenny appraised the situation and did not feel such a plan was warranted. Their price was in the middle of our six estimates. However, I got the feeling that their experience and skill was the best. I was definitely right on that one. They showed up on time, and completed the job in the estimated time. The shower looks great and functions perfectly. If you have a complicated job and need highly skilled tile guys, you will be happy you chose VIP tile.
Description of Work: Replace poorly installed shower floor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Leo F.
11/2018
5.0
ceramic tile
+ -1 more
Well done promptly.
Description of Work: Tile floor cleaned and grout resealed
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$375
Walter M.
06/2018
5.0
ceramic tile
+ -1 more
VIP did a wonderful job. They understood what was needed and professionally went about the job. The price was as stated, they were clean and even was flexible enough to handle additional request. I wish we had used them in the 1st place and save myself a lot of problems.
Description of Work: Major corrective tile repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Rachel M.
06/2018
5.0
ceramic tile
+ -1 more
Two work people showed up on time. They were professional and neat. They both worked together well, trustworthy and paid attention to small details. I would definately recommend them and hire them again if needed. Thanks Lenny.
Description of Work: My bathroom tile was in need of grouting and a seal coat.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Kanak G.
06/2018
5.0
floor cleaning
+ -1 more
Only 4 hours later, it looks as if they just built a brand new bathroom! Billy and Shauna were very professional, kind, and friendly! They went above and beyond, really paying attention to detail. Didn’t leave one spot unfinished and gave us great tips for maintaining the cleanliness.
Description of Work: Bathroom was gross, way worse then we realized! Every aspect of it needed a deep sanitization...
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Rich D.
12/2017
5.0
floor cleaning
+ -1 more
Extremely well, in and out in 1 day, floors look great. I had no idea that the service that he provided would come out to look so good.
Description of Work: Resurface, and reseal original hardwood floors that had carpet for more than 20 years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
lawrence F.
10/2017
5.0
ceramic tile
+ -1 more
I called Len up on Monday, October 23, 2017 and explained what I thought I needed. He said he would be working near me on Tuesday October 24th and could come and take a look around noon. He showed up right on time and explained the tiles were loose and needed more than re-grouting. He explained that more than likely something was wrong with the floor under the tile. He would know more when he took up the tiles. We agreed upon a price and he said they could do the job Wednesday morning, October 25th. Len and Bill showed up at 8:30 Wednesday morning and when he popped up 3 floor tiles he found that the cement board floor needed to be screwed down better. They secured the floor with the proper screws, re-cemented the tiles, and re-grouted with a matching grout. They also put a sealer in the grout to help protect the floor and keep it clean. They were extremely clean and efficient and completed the job in 3 1/2 hrs. I would definitely use VIP Grout & Tile Concepts again.
Description of Work: Grout was loose and coming out of the bathroom floor tiles.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeannette C.
02/2017
5.0
ceramic tile, home remodeling
+ 0 more
Everything went great. I'm a designer, so im particular! These guys know their stuff, arrive as planned, and do as said. Would definitely hire again.
Description of Work: A small bathroom renovation, including new tile floor and shower and fixtures.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeannette C.
02/2017
5.0
ceramic tile
+ -1 more
Smooth, no troubles. He also communicated with my plumber and worked with his schedule. See 2 before & 2 after photos.
Description of Work: Tile and grout restoration. We purchased a home with a bathroom covered in 4" white tile. It was a decent size an layout EXCEPT the grout was blackened, the shower door was dated, there was excessive, blackened caulk, and several tiles were cracked. After Lenny & crew were done, the tile looks nearly new! He replaced several tiles, bleached and sealed the grout, and recaulked everything.
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Service Categories
Ceramic Tile,
Floor Cleaning and Waxing,
Kitchen and Bath Remodeling
FAQ
VIP Grout & Tile Concepts is currently rated 4.8 overall out of 5.
No, VIP Grout & Tile Concepts does not offer free project estimates.
No, VIP Grout & Tile Concepts does not offer eco-friendly accreditations.
No, VIP Grout & Tile Concepts does not offer a senior discount.
No, VIP Grout & Tile Concepts does not offer emergency services.
No, VIP Grout & Tile Concepts does not offer warranties.