ROBERT HATCH & SONS PLUMBING

In the beginning everything seemed to go well. He was very friendly and I felt I had hired a very competent plumber as he was very sure of himself. (Red flag should have gone up but he was recommended to me so it didn't) I had some very bad experiences before with plumbers so I was being very careful and did a lot of research on the internet beforehand to learn about what I needed to have done and had read some plumbing horror stories so I wanted to educate myself so I could make sure it was being done correctly. I asked a lot of questions and Dan seemed to be very knowledgeable and was very patient explaining things to me which I really appreciated. He was quick and seemed efficient until he installed a shower pan for a tile floor which was not slopped at all like it should have been. I questioned him on the installation as it wasn't to code and he got very angry with me. He told me that's the way it used to be done all the time so it was OK. However, I knew that's why they no long do it that way because of standing water problems, mold and leaking. He said I needed to trust people that I hired and not ask so many questions and then proceeded to tell me that I needed to hire someone else to finish the job and that he was taking a loss on this job. I had given him a $1,550 deposit and he wasn't even done half the job. My builder realized that the rough-in shower arm was off center by 1 1/2 inches and the rough in valve was not level so he had to fix them. After I hired another plumber, who was less expensive, and they were hooking up the shower fixtures they realized that the hot and cold lines were not installed correctly, By then the Corian was installed and the cabinets were in place. They ended up having to cut a hole in the side of my brand new cherry cabinets and through the wall in order to fix the problem. It turns out that he wasn't so efficient after all and was very unprofessional by quitting a job after only doing the rough-in plumbing all because I was knowledgeable enough to know how it was supposed to be done and asked too may questions. I would not recommend him to anyone.

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Techinician arrived on time. Had the replacement part. Installed it efficiently. Actual cost billed was the same as estimated.

The install went very well. Very professional. Neat, compact installation. Came back twice to insure system operating properly and that we were satisfied. Came back to meet with me to go over the entire system, how it works, answered all my questions. They do not "nickel and dime" you. Stand by their work. Very detail oriented. Truly take a great deal of pride in their work. Just excellent.

HE WAS THOROUGH WITH HIS JOB AND WAS ABLE TO FIX THE LEAK IN A TIMELY MANNER.