TOM ADAMS Windows and Carpets

I purchased replacement window from their warehouse. Their salesman told me the windows had a 10 warranty on the windows. However, when one of the window had a crack on the inside of the window they refused to honor the sash replacement with out be paid a service charge to replace what is clearly a manufacturer defect. I purchased the window year ago clearly with the ten year warranty. I have installed windows for 35+ years would not recommend this company.

We have used Ton Adams twice to install windows. Our interactions leading up to installation were positive. Expect to wait for an installation date though. It did take a while to get dates on the calendar both times. The crew lead by Jay is awesome, and we requested them multiple times. They are professional, friendly and personable. They took the time to do the installation correctly, and they also took the time to talk to us about issues or info about the windows. There were a couple minor issues. One involved a delivered screen that was not the right size. The other involved a broken piece of one window. Both issues were addressed professionally and fixed in a reasonable amount of time. As mentioned it can take some time to get things scheduled.

many problems........... Still having issues with both windows & patio door after 6 service calls. When purchased thought we were buying the top of the line "PARK AVE" model from Thermal Ind. The sales person seemed very professional & liked the fact Tom Adams has a physical showroom & longtime business. In the past found they were high priced, but then they had a sale on this brand & were able to get what was believed top of the line features. But many of the issues seem to be with poor installation as follows: - Day after install found a gap so big on window sash weatherstripping that I could see daylight thru it. Got service person out in a few days who said it wasn't installed correctly, needed a part he didn't have to correct. IT TOOK THEM 6 WEEKS TO RETURN & CORRECT! - Then found sliding glass door had a rubbing noise when open & closing. Put in another service call. But, that tech only put on lubricant that only had a temporary fix. _So complained again about noise + now had another window issue with locking latch. When that service tech came out found he needed to order a latch part + noticed that sash was warped & would order that also. Tried to fix patio door, said he understood problem, but had to return another time with 2nd tech to fix. - When they returned , 2 men spent a lot of time here, but only got the window latch replaced. The rest of their 2 hours was wasted. The new sash brought was worse that the first. The patio door doesn't make the noise anymore but their adjustment causes the screen to scape away at the door frame. - Still waiting for them to return to make fixes & now including new issue with the special patio door deadbolt lock feature.

Work was done in a timely fashion, was excellent in quality and at a fair price.

They did a terrible job. They installed windows without putting any insulation in the opening between the window and opening. They caulk the inside but it cracked after one year. They came out and said it was the wrong caulk. The put straps of vinyl on but windows still leak a of air. They also did a terrible job on the trim on out but they did fix the outside looks OK. Do your self a favor and DON'T USE TOM ADAMS FOR WINDOWS

I already have the door. I would use them in the future.

They do not have their own installers. A sub contractor shows up about 10 am. A late start in my opinion. The contractor was not aware that the kick plates and threshold wood was to be replaced. He was trying to use old busted up particle board as filler material which is where the door was to be screwed into. He disappeared for 2 hours "to get materials" so they said. Tom Adams is more like Don Adams on Get Smart. Good price is not always to go. We learned that on this job

No problems. Courteous, on time, Ken Lange was great to work with, and he sent the same crew.

Let me start off by saying all was great up until the time of install. Spent almost $4000 on carpet and vinyl floors that were priced higher than competition thinking I would receive better service. In actuality here is what I received: 1) Scratched vinyl flooring. Not a few scratches - over 40. 2) Marks all over my freshly painted walls and ceilings when carrying in product. 3) Workers walking up and down my brand new carpeted stairs with dirty boots. 4) Replacement of scratched planks after 10 day wait and on reinstall left areas of spacing and flooring color that now lacks cohesiveness. 5) No extra flooring that was leftover in the boxes that I paid for. 6) A really dirty vinyl floor that has scuff marks from dirty boots. 7) An apology after I had to ask for one. Key Takeway: I overpaid and was underserved. Overall not a great experience and would not use again.

Aside from some hiccups in the scheduling the overall installation was great.

Contractor properly diagnosed the problem and corrective action. Price was 40% lower than the next lowest bidder. Some cost reductions were due to reduced scope in comparison of the bids. The higher bidders proposed to replace more of the vinyl siding then proved to be unnecessary. Another bidder was only interested in upselling high-grade windows for the whole house. Tom Adams Windows and Carpets performed this work better and smarter than their competition. It's always tough to take on a $6,000 repair, but I am so glad we found them because the next guy was charging a lot more and doing work we didn't need. It took longer than initially planned between contracting and completion of the work due to a long lead time from the supplier to manufacture the custom-sized 6 ft semi-circle window. The office contacted me early in the process to let me know that the work would likely take place in February instead of January as earlier planned; disappointing of course, but good communication. When it came time to do the work, Wayne and John were on schedule, extremely professional and highly competent. The job was estimated to take two days and was completed in a day and a half. Cleanup was thorough at the end of the job, and no issues on that end working inside the house. Highly recommend.

I had started with another flooring company, but was not comfortable with them doing the job. I then went to Tom Adams, because they had done other work in my home, I forgot they did flooring too! They were not only less expensive, they were willing to work with me on the moulding I wanted to install, (I had a section under my cabinets that required flexible moulding) I ordered it, and stained it, and they installed it for me as part of the job. The guys who came out were careful in moving my appliances not to damage my hardwood floors, and were efficient and meticulous in their work. I'd definitely recommend them.

Shopped at Home Depot, Lowe's, Champion and some local dealers. While the price was good the reviews and complaints were horrible. I only want to pay for this once. Consumer Reports rated the Provia door the best. Yes it's expensive but quality doesn't come cheap. My contact person at Tom Adams was Rick Schmidt. Very knowledgeable he offered suggestions that made this an easy buying experience. All of this means nothing unless the installers know what they're doing.. It took them 6 hours in the heat to install the new door. This included the removal and the reinstall of the Provia storm door. Overall I was very happy with the service provided by Tom Adams. Three months later I had an issue with the storm door (that they reinstalled) and a minor problem with the new front door. I called the store and they promptly scheduled to have it fixed. This is good service after the sale. I'm a satisfied customer and would recommend them.

The planning , ordering, and installation were excellent. While waiting for the windows to come in, we were kept up to date with the status of our order which was appreciated. The installers showed up on time, were very neat in their work, and seemed to progress very efficiently. Towards the end of the installation day, our salesman stopped in and answered any questions we had. We do have an issue with our picture window which is not the fault of Tom Adams but rather a factory issue. As this is getting resolved, Tom Adams has been very supportive and we are sure it will be taken care of in the near future.

The installer came on-time and had our old door out in less than an hour. The new door install was a little longer, with the trim portion lasting the longest. They don't finish paint the trim, but they explained that to us when we ordered the door. Everything from ordering to install went very smooth. The one thing I wasn't fond of is that you have to negotiate the best price. This seems consistent within the industry, but took several phone calls back and forth between several providers to come to something that worked out for all. Don't let that be a damper though, it was a great experience with Tom Adams!

The entire process up until the point of sale was promising. The sales associate communicated promptly and did not "hard sell" us on the product. The reason that the rating is so slow is because throughout the process we continued to reinforce the importance of lifetime warranty on parts and labor (the norm for replacement windows). We were assured that this was exactly what Tom Adams offered and we would also be provided documentation at the time of contract signing. Our sales associated referenced throughout the duration of our inquiries that he had been working for Tom Adams for 10+ years and 20+ years in the business however upon further review of the contract the lifetime warranty on labor is not something offered by Tom Adams. In fact compared to every other window replacement company we contacted for quotes they are the only one that did not offer such a warranty. The struggle only continued as I questioned what the sales associate had been communicating to us for 4 months vs. what was contained in the paperwork and was brushed aside with a response that there could be no confusion since it is documented. I was concerned in the beginning based on the unusually lower rating on AL and this deceptive sales approach reinforced why. There are many replacement window manufacturers I would shop elsewhere.

From the time that I received a quote until the door was installed, the service was pleasant and my new front door looks great. My sales rep was Joe and Chris did the installation. I would recommend this company. As a matter of fact, I'm ordering another door next week!

He is very good. Top notch. They were on time and kept to their commitments. Workers were very efficient and very clean and neat. When they left, they took away all the junk out. They did a first class job with the installation and met their deadline and the floor looks great.

We asked if the carpet could be installed before Christmas. Salesman said they would try but he wasn't sure which was ok with us. The carpet actually Did come in before Christmas which made us happy. installers arrived promptly on the designated day. They moved all of our furniture and put it back when done without any problems. Did a good job cleaning up when done, So far, we are very happy with the carpets and the work done by the installers.

Went to their show room and found what we were looking for. Ordered it and they called us to arrange installation once it was ready. Did the whole job in a couple of hours. It's just what we wanted.

Everything appeared to be great until about a year and a half ago when we noticed wood rotting on one of the windows. I dug out the dead wood myself on this window and filled it. Then we notice another window had the same issue. We had a contractor come out and he informed us the windows had been improperly installed. Wherever there was a double window, there is a plate that snaps between the two windows. However the Tom Adams installer didn?t caulk between the plates. This caused water to penetrate the window, thus causing the rotting. I called Tom Adams about these issues but it has been a process to try and get proper resolution. The first representative for Tom Adams came out and took photos so the company could access any damage. Eventually they had to send a second representative to again take photos because they lost the original photos from the first visit. Tom Adams said they were going to charge me somewhere around $300 to caulk the windows they improperly installed. I held firm that I shouldn?t have to pay anything and also stated we would call the local television company and other outlets to get the word out about how Tom Adams charges to fix improper work they completed. It was only after we said this that Tom Adams waived the roughly $300 charge and came out to caulk the windows. They caulked the windows but not all the way, so I have fresh caulk in some areas and older, darker caulk in others which doesn?t look aesthetically pleasing. The workers also made negative comments during the caulking, which my wife and I didn?t appreciate. Tom Adams also said a couple months ago that they would come back and replace the rotted window sills. They have yet to replace the window sills. To be fair, we did have some issues with our voicemail a little while back so Tom Adams may have tried to call. However, I?ve called a couple times since the voicemail issue has been fixed. I receive the voicemail machine for Tom Adams, leave a message, but have yet to hear back from them. At this time, I simply want Tom Adams to pay for another contractor to come out and replace the window sills. It?s been very frustrating to work with Tom Adams and I want others to know of my experience. Again, I don?t have a problem with the windows or the screens we were sold. This is just an issue with the installation and subsequent follow up practices of Tom Adams. A separate issue we encountered a few years after install was that some of the windows started fogging over. Tom Adams did let me swap out the fogged over windows at no cost. Again, Tom Adams seems to do some things well but overall it has been frustrating. After contacting Angies List I received a call from Bob a Tom Adams employee and he was upset about my report on Angies List for bashing them online.We discussed the misunderstanding as to who was to call who after the calking was done. The result of the call that Bob would call me after he reviewed the report with Mr Adams. On Wednesday, the next day, I received a call from Bob who said that Mr Adams would repair the window sills in question only after I removed my report from Angies List. I have no intention of removing this report until the window sills are repaired/replaced to our satisfaction. Todays date is August 24 and I have not received any response from Tom Adams. I will not remove this complaint until all the sills have been repired/replaced.

They didn't do a good job with seaming and provided poor quality carpet with bad side match and numerous pulls. The installers never looked at the installation to see that it was a bad match and left without saying anything. We called up and complained about how bad it looked and they sent out an inspector a few days later. He agreed that they should have caught the deficiency and filled a claim with mfgr. Due to this we could not entertain in our finished basement until the carpet was replaced since it was embarrassing to us.. The replacement wasn't completed until after the Holidays, January 28th which was over 2 months from our original install. So much for a Holiday project. In addition to that, the floating floor was installed around our existing sump pump and the installers didn't allow enough clearance for the sump to work. This resulted in moderate flooding in our basement which we fortunately caught thanks to a water alarm sitting nest to the sump. This was a bad experience all the way around. Tom Adams will never do another job in my house or my families houses. I chose them because they had good ratings by Angie's List.

brought new carpet samples to house showed me the carpet for my house and laid the pieces down carefully and moved huge furnitures

Salesman was great. Very helpful and patient. The project was supposed to take 2 days: one day for the tiling and one day for the hardwood flooring. The tile was installed first. The tiler was OK. He did a nice job but his cleanup wasn't very good (e.g., left dirty trowel in our utility sink). Plumber who removed and then reseated a toilet in the powder room after the tile had been installed also didn't clean up after himself very well. The second day the hardwood flooring was installed. I was astonished when the "crew" came to do the hardwood flooring and it was just one guy. He had to move all of our furniture including a piano by himself. Then he removed all of the carpeting by himself and sanded, smoothed and leveled the concrete to prep it for the hardwood. He was a dynamo who worked very hard and did an excellent job but there was no way he could finish in one day. The second day he brought a helper with him and they completed the work. Overall we were very satisfied with the finished job. My only criticism is that there wasn't really anyone overseeing the work. Once the sale of the flooring materials was completed and the job scheduled there was little contact from Tom Adams except when we initiated it. I think that a month or so after the job was completed they sent out a survey card asking for our input. But it would have been more professional if someone from Tom Adams had come to check on the installers to ensure they were completing the project as contracted.

It went extremely well as I was on a very tight schedule to complete this task The salesman Ken was wonderful with helping me select a carpet in my price range The installation was on time, clean, and professional . I am so pleased and received many compliments!!