Power Home Remodeling

They are excellent! I plan on working with them again this year in June. Their product is monumental. The windows have double locks, and are strong. I feel very secure with my new windows. Also, they are easy to clean which I like. The employees themselves are great. They followed procedures with great attention to detail, were clean in appearance, and kept their work area clean.

Overall, it was an excellent experience.

The window looks beautiful, and they did a competent job.

They did really good work and they were good to work with. The roof was pricey, but it was a lot of work - they had to replace all the wood and everything. I had no problems with them at all. One of the guys went through the ceiling in my bedroom by accident and they came back the next day and fixed it. They fixed it beautifully, no problems at all. Accidents happen. We were very pleased with them. We liked the window they repaired so well that we are having them come back to do the rest of the windows in that room and in my kitchen as well as a glass sliding door installed in the kitchen. I am very pleased with their work. The workers were fine, no problems at all. They cleaned up their mess well and everything. They came on a very windy and cold day, did the work and cleaned it up. I felt bad for them. We did get a few other estimates, but we were impressed with these people. The quality of work was excellent and they were very good at communicating with us.

They have good and professional installers and are well-priced. I would rate them highly and would use them again in the future if necessary.

SALES PITCH -> The process started probably 11 months before the actual install. The sales aspect of the job was somewhat heavy-handed. It started with a person who stopped me in front of house and ended up setting up an appointment for a Sales Rep to come out. I thought the presentation would take maybe 30-40 minutes or so, but it was a few hours! The Sales Rep was very knowledgable and thorough, but timing/budget wasn't right. I had a couple of follow-up calls out of the blue, from other employees. Then on the 3rd follow-up I was ready to install. Only problem was that I was constantly asked for my credit score/information even though I said I wasn't interested in financing. ORDERING -> They sent another person to the house to review the product with me (again), write up the order and re-measure (Sales Rep had measured as well). He also was very informed about the product. When I hesitated about total cost, he worked with me to get a price I liked. This took about 30 minutes. Once ordered, a project manager came to my house to measure the windows again (3rd time), and review what would happen with the install. This took about 15 minutes. SCHEDULING (WORST part of the experience) -> It was my understanding that once the order was placed, someone would call me to schedule the install. I waited 3 business days and hadn't heard from them, so I called to schedule. At the time, I was given an install date of Fri, May 21st. I remember so vividly because we had a discussion about whether or not that was Memorial Day weekend (it wasn't). I was to expect the installers anywhere between 8-10 am. I called the Monday before (May 17th) to conifrm that someone was coming out on Fri May 21st. I received confirmation and was excited to proceed! On the install day, I waited, and waited and at 10:00 am called because no one came. After being put on hold for ~7 minutes, I was told I was NOT scheduled for the 21st, but was scheduled for the 28th. What a lie! Especially since I had confirmed the install date just a few days before, and whe I originally scheduled, the scheduler & I had had a very distinct conversation about how I was scheduled for the weekend that was NOT the holiday weekend. My thoughts on what happened is that they outsource the installers and the people scheduled to do my install just flaked out, so they had to scramble and find another day.time for my install to happen. They wanted to schedule for another week out, I told them I wanted the next available appointment, which ended up being that Monday. INSTALL (best part of the process) -> The install day went well. A father/son duo were sent to do the installation. They repaired damaged window sills and walls so that everything looked great when they were done! They were very professional and demonstrated how the windows worked. I was very pleased with their work. The overall process took a few hours. Once completed they said an inspector would come by a couple days later. INSPECTION -> My expectation was that someone was coming to inspect the work that was done by the installers. I received a call that the inspector was on his way and was coming from the hospital. I thought he was finishing an inspection at the hospital. But when he was accompanied by his wife and in an air-cast, I realized they meant something different. As he struggled with walking, he was only able to make it to the 1st floor, which was absolutely fine. The problem was he only glanced at one window, nothing close to an inspection of the work. He didn't even attempt to look at the other windows on the 1st floor. His focus was more on selling me additonal product!!! He asked if I needed roofing, I said no. He asked if I was sure - I didn't realize until later that the installers had dislodged a shingle (accidentally I hope) on the front of my house. SATISFACTION -> I am VERY pleased with the new windows. We are 4 months in and have had no issues whatsoever. Even though there have been some torrential rainstorms, with no leaking or issues. They look beautiful and have helped with energy costs, noise reduction and are much easier to clean. AREAS FOR IMPROVEMENT - > 1) I think PWS can improve the sales aspect of the process, by decreasing the amount of time spent in the pitch. A 30 minute presentation total should be satisfactory. 2) I hope my scheduling experience was a fluke, but owning up to mistakes and offering the customer the best you can, goes a long way. In my case, there was no apology for the "confusion", nor an offer to do the job as soon as possible. 3) If the inspection is really another sales pitch, then don't call it an inspection, call it a follow-up. But if the intent is for someone to inspect the work, then they should inspect all of the work.

I am still very satisfied with their work even after several months after they did the job. My windows were clean when they left. Their price was about average.

In fall of 2009 a representative from Power Windows and Siding stopped by our home to inquire about scheduling a sales call. We were interested, so we did so, and sat through their standard 3 hour presentation, most of which was actually interesting. New doors were our priority at that time, so we did have them install 2 doors, and decided to hold off on the windows for a few months. Early this summer, they called again, and we met with them again. The price came down a little more, so we agreed to replace all 19 of our windows. They were installed about 6 weeks later. It was a two day job, with a three man crew. The men were prompt, extremely polite and pleasant, and a pleasure to have in the house. They were very careful too. I have flower beds under some of the windows, and even though they remove the old windows from the outside, not a flower was disturbed. They even clean the floors after they are finished. The windows are great, look very good, and I was overall very pleased with the job. I understand that they may be more expensive than some companies, but to me it was worth it.

They provided excellent service. They were on time, honest and gave excellent follow up.

We live in a heavily wooded area. The salesman told us that we were a perfect fit for the Gutter Guards. The initial installation was performed improperly, from Day 1 we saw that the rain wasn't going through the gutters but running over the guards. We had the installers back several times to make adjustments but they never worked properly. We had 4 foot icicles on the gutters during the winter. The weight of these icicles pulled the gutter away from the house and upon expanding and contracting leaked water into our living room. On the last visit the head installer literally took the guards off and put them on correctly. Unfortunately he only got halfway through before he had to leave due to rain. We also have rotting wood from the water dripping down the wood instead of going through the gutters. I was told by their Service Mgr., Eamon, to get three estimates for the repairs so Power Windows could submit the claim to their insurance, which I did. Now that I have I'm told that they are not responsible for the damage. They won't come back out to finish the re-installation. I have tried reaching out to Customer Service (email on their website is not operational) and am ready to file a claim with the BBB. They are no longer carrying the Gutter Monster product so we mustn't be the only family experiencing issues.

Power Windows sealed the windows and did a good job. It looked good and I was really impressed with his service. He is a workhorse and works hard. He worked in all kinds of weather conditions. I would recommend him to anyone.

The company sent out a sales rep who gave us a 3 HOUR SALES PITCH, then a second rep (an actual construction guy) to measure the windows, and finally a 2-man crew to replace 15 windows in 2 days. I'd say that their sales tactics are extremely heavy-handed. They absolutely won't come for their sales pitch unless both parties who own the home are present. They then sell their windows for HOURS before they get around to offering the pricing, which is something close to 50% cheaper if you agree to sign the contract right now, before contacting any other vendors. Pretty shady. That said, I had read enough online about the pricing of custom windows to believe that the 8K price for 15 windows was a good deal. Their windows have a U-factor of 0.27, so they're in line with high quality insulating windows. So I went for it. I was pleased with the professionalism of the men replacing the windows - they were punctual, did good work, and cleaned up pretty well. I'm also very happy with performance of the windows - they insulate well and swing into the house for ease of cleaning. Also - anyone buying windows through them should buy a BJ's membership for $45 (can be done online during the sales pitch) to save something like 20% the cost of the windows. In conclusion - shady and bullying sales practices, but I was happy with the quality and professionalism of the subsequent work.

They were very efficient and the installation happened quickly.

The overall experience was execllent. The contractors were friendly, professional, clean and timely.

They came when promised, every day. They worked dilegently and were extremely conscious of cleaning up each day. They had a crew supervisor and then another supervisor who would come and check out the work. They were a pleasure to work with. Very polite, professional, and friendly too. It was obvious they knew their job well, and they were detailed oriented, working well with each other and with my husband and I. Overall, a pleasant experience with an A+ plus for satisfaction. You do not pay this company until you are satisfied that the job was done to your satisfaction. This is a big plus. It should be noted that this company has an office in Maryland as well as Pennsylvania.

The sales "scouts" were cordial enough for us to invite them in when they were "working" our street. We agreed on a date for estimate and, later on, the sales call/contract signing which were with different people. Their sales process is very structured and includes several stages and checks of the preceding steps due to high-value work they do. So it took several visits (for which one had to be available at home), but the overall impression was of a well structured process, never annoying. The contract signing includes a product demonstration and they have a great deal to show and explain about their products, and none of it could be just skipped, so brace yourselves for a lenghty session... Throughout the process, everyone was very punctual, professional and friendly, never pushy. The actual installation was very efficient and profesional. Those 14 windows got all replaced within one day.

The salesman was very nice. It does take a long time to do the first visit and discuss what you want done. They give you an estimate right on the spot. I was told I have a double life time guarantee, good as long as I own the house and it will transfer to the next owner. After getting the estimate, I signed the contract. I decided that it was too much and went back within the 3 day time frame and they took $800 off the estimate. I decided to go ahead with the project. They sent someone to measure, then we scheduled the installation date. They sent two men to put in the windows and another man to put in the doors. They were all very nice, professional and were done by 4pm. They cleaned up and took away all the old windows and debris, they also took several old screens and storm windows I had. I do think the price I paid was high and I could have had it done for less, but with the guarantee and everything does look great I am satisfied with the work that was done.

wonderful! They made a deck (that previously looked so bad we expected to replace it soon) look brand new! they were responsive, did what they said (plus a little more than stated!) and it cost what we were estimated.

We're generally happy with the quality of the product but their prices are much higher than available elsewhere. The salesman is the reason we would never use this company again. He badgered us and we had a hard time getting him out of the house. They were supposed to send someone to inspect the work, we set up the appointment and the person never showed up,and they never called to re-schedule. They've only called to try to sell us more windows or another product.

He spent 6 hours here trying to convince me to have my roof and my siding replaced. Out of sheer fatigue we eventually signed a contact with them but then canceled it the next day. We ended up going with another company who was significantly less. They were very nice people and very persuasive however they were just too expensive. I would hire them in the future if the price was right.

The salesman wasn't as great as he should have been. He said that they did that they used their own people, but they contracted it out, he also indicated that they made their own windows but they contracted that out as well. Just take everything they say with a grain of salt. The windows they installed were good. There was a crack in one that they came out and replaced.

Step-1 - I signed a request-for-estimate sheet at a home-improvement expo. Later the company scheduler called to make an appointment for a visit by a salesman. Warning: the sales visit will take 2-3 hours of your time. Be sure to schedule for a day when you have free time. Sales-pitch is heavy on technical specs and demos. Salesman offered special "sign-today" discount. I liked the specs and the quality of the window. The "sign today" price was a little high, but still reasonable. After the sales-pitch, I studied my notes for an hour, and then I signed the contract. Step-2 - The company sent a "measurement man" to measure the windows. Step-3 - Installation. The skilled 2-man crew arrived on time, and they had all the right tools, ladders, etc. They removed 10 old aluminum windows and installed replacements in one day. Another day was needed for insulation, caulking and capping. The crew replaced a decayed wood sill and a couple jack-studs, at no extra cost. Excellant capping work. Interior mouldings were not moved or damaged. The crew disposed of old windows and tear-out debris. Great work overall. Advice to homeowners: remove all furniture, trashcans, etc (indoor and outdoor) from the vicinity of windows, prior to the arrival of work-crew. It makes it easier for the crew to focus their energy on the installation work.

They're a bit pricey. They also pressure you with their salesmanship. It was decent work; I just don't like the price and pressure. The work isn't outstanding, though, and definitely not worth the price. They installed the sidings separately, but that wasn't what we contracted them for. We wanted a combined siding. I caught them on it, and they agreed to just charge me for what we had originally planned.

They were very accommodating. They were good people and all their work turned out fine. They cleaned up afterwards.

My crew was great. I'm very pleased with the work. When getting prices for replacement windows, it's important that the price includes all the trim work. The workmanship was excellent. I had 15 windows replaced and all trim done in a day with 3 installers. The windows are guaranteed for life, including the glass.