Tom Newman Maintenance and Remodeling

Excellent. A little bit of a wait until they were available to start the install, but everything went better than I could've hoped. Actual expenses were very close to the estimates with minimal disruption to the household. The new tankless hot water is very quiet and efficient and they'll soon be back to install fireplace logs.

Tom's son Ryan arrived early in the afternoon and evaluated the kitchen sink plumbing to determine what he needed. After a quick trip to the local home improvement store, he came back and performed the task in about 30 minutes.

Tom arrived early on the scheduled day of the installation. I left Tom to start the work and returned back home for lunch. At that point, they were just finishing up their installation. Everything went smoothly with no problems.

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I have a gas water heater and it was not giving me hot water, only lukewarm. I called other plumbers that were recommended also but they would not work on gas water heaters. I called Tom Newman in the morning and we made an appointment for the same afternoon. He was prompt, courteous and very knowledgeable. I usually ask many questions when service people do work for me and he was patient and answered them all very thoroughly. He found the problem quickly and called someone to bring the part he needed to repair it so he could start disassembling the pipe. It turns out the fill tube that delivers the cold water to the bottom of the tank where it is heated (the hot then rises for us to use) had broken off just inside the tank. The cold water was not going deep enough to be heated, so it moved across the top of the tank and came up the pipe leading to the house resulting in lukewarm water, never hot. He needed to cut the copper cold water feed and remove the broken piece, install a new fill tube, reconnect the pipe. Tom was quick and efficient. He turned everything back on and waited to see if anything leaked. The entire process took less than 2 hours.

They show up regularly and on time. Their work seems to be exactly what I needed to be done.