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Arrow Master Pools Inc

3.7(
3
)

Pool and Spa Service, Pool Sales Construction and Installation, Pavers and Hardscaping

About us

Family owned & operated swimming pool specialty business since 1962. We are your Pennsylvania Master Pools Guild regional builder. We carry a Certified Building Professional from the Association of Pool and Spa Professionals (APSP) as well as other accreditation. Our service company is one of the largest if not the largest service providers for swimming pools in the Lehigh Valley. Our service staff are factory & industry trained and boast numerous years of experience servicing and repairing swimming pools. We also have a retail showroom that offers free professional water testing and assistance with your pool or spa problems; as well as having an expert renovation crew in house.

Business highlights

63 years of trusted experience

Services we offer

New pool or spa design and construction (fiberglass & concrete), retail pool showroom with prefab spas on display, swimming pool remodeling. Our service department offers seasonal services, leak detections, pool valet services, equipment repair\replacement, high level pool automation, green technologies, chlorine generation (salt) systems, safety cover design and installation as well as other useful services.

Services we don't offer

Master Pools Builder, custom inground swimming pool builder, gunite concrete pools, pool designs, custom spa design

Amenities

Free Estimates
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

3.73 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
0%
1
33%
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.5
Write a review
Showing 1-3 of 3 reviews
MERLE S.
03/2016
5.0
pool cleaners
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Arrow Master Pools Inc
Thank you so much for the kind review Mrs. [Member Name Removed]. We truly appreciate your long tenure as a client and look forward to another wonderful pool season with you.
William R.
06/2012
5.0
pool cleaners
  + -1 more
I would use them again.
Description of Work: We had our pool serviced by Arrow Master Pools Inc. They had to do some re-piping.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Arrow Master Pools Inc
Thank you so much for your kind words. Its clients such as your self that make it all worth the effort. We appreciate your continued support and look forward to another wonderful pool season. Best regards, Scott Guerin Partner Arrow Master Pools
Jeanette D.
09/2010
1.0
pool cleaners
  + -1 more
I am very unhappy. In less than a year the paint bubbled and pealed off. They originally told me it would last 3 years. When I called and told them what was happening they told me since I didn?t have a warranty I would have to resand and paint myself at my own expense. This is a company I have used for 24 years and spent $3,000.00 this past spring in addition to this paint job they did.
Description of Work: They repainted my pool.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$3,300
Response from Arrow Master Pools Inc
I wish this situation would have been handled better on both our parts. We had recommended to you to use the epoxy based pool paint, not the chlorinated rubber base. Recently due to EPA changes in VOC laws pool paints had been reformulated to comply. Since that implementation, the only good pool paint remaining offering more than a season or two lifespan is epoxy based paints. If I remember correctly, you had opted for the less expensive paint option since you were selling your house. Against our better judgments, we installed that paint for you which as we suspected failed within a season. This is why you were asked to participate with the cost of repairing the failed paint and we offered no warranty, because we knew that the paint would fail quicker than anyone would want it to. I am sorry that you feel taken advantage of, especially after having a service relationship that spanned at least a decade. In hindsight, we should have not have agreed to install the inferior product and insisted that you use a different paint type then what was requested. It was a lesson learned for both of us. If you would ever wish to discuss this further, please feel free to contact me directly at CustomerCare@ArrowMasterPools.com. Scott Guerin Partner Arrow Master Pools

    Contact information

    4839 Rt 309, Center Valley, PA 18034

    www.arrowmasterpools.com

    Service hours

    Sunday:
    10:00 AM - 2:00 PM
    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 7:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Pool and Spa Service,
    Pool Sales Construction and Installation,
    Pavers and Hardscaping

    FAQ

    Arrow Master Pools Inc is currently rated 3.7 overall out of 5.

    Sunday: 10:00 AM - 2:00 PM

    Monday: 9:00 AM - 7:00 PM

    Tuesday: 9:00 AM - 7:00 PM

    Wednesday: 9:00 AM - 7:00 PM

    Thursday: 9:00 AM - 7:00 PM

    Friday: 9:00 AM - 7:00 PM

    Saturday: 9:00 AM - 5:00 PM

    Arrow Master Pools Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Arrow Master Pools Inc offers free project estimates.
    Yes, Arrow Master Pools Inc offers eco-friendly accreditations.
    No, Arrow Master Pools Inc does not offer a senior discount.
    No, Arrow Master Pools Inc does not offer emergency services.
    No, Arrow Master Pools Inc does not offer warranties.
    Arrow Master Pools Inc offers the following services: New pool or spa design and construction (fiberglass & concrete), retail pool showroom with prefab spas on display, swimming pool remodeling. Our service department offers seasonal services, leak detections, pool valet services, equipment repair\replacement, high level pool automation, green technologies, chlorine generation (salt) systems, safety cover design and installation as well as other useful services.
    Master Pools Builder, custom inground swimming pool builder, gunite concrete pools, pool designs, custom spa design

    Contact information

    4839 Rt 309, Center Valley, PA 18034

    www.arrowmasterpools.com

    Service hours

    Sunday:
    10:00 AM - 2:00 PM
    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 7:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 5:00 PM