DECKER CONCRETE

Description of Work: we had concrete steps that were deterating and he repaired them.

Description of Work: Called Decker concrete because of good report on Angie's List. I called on a Friday afternnon around 12 noon and used the phone number from the list. Had to leave a message (recording identified itself as Decker Concrete). Did not hear anything by the end of the day the following Monday. Looked in phone book for website and website had a different number. I called that number and had to leave a message (recording identified itself as Decker Concrete also). Finally rec'd a call back on Tuesday evening at my house. After going over the job I was looking to get an estimate for I gave directions to the house along with my name(and I spelled it). Twice, the person on the phone, repeated the wrong address and kept calling me by a wrong last name. I started to get a feeling that I might not have confidence in his work. I got over the address thing and my name but before we hung up I was curious as to why it took from Friday noon to Tuesday evening to return my call, since he never mentioned that at the beginning of his call. I absolutely did not mean anything by it other than curiosity. I still wanted him to come out for the estimate. I then felt a tone in his voice as if why are you even asking me that. His answer was, "I work, then come home, take a shower, eat, take care of the baby". But it was in such a way that I was completely turned off by it. There's no reason why it takes over 4 days to get back to a potential customer. He could have called a day or two after my initial contact and just said something to the effect that I received your inquiry, do you mind if I call back in a day or two. I told Decker Concrete that I now do not want them for a estimate. I inquired at another business through their website and that person called back within 2 hours. I don't expect that quick of a response but it certainly was surprising. They were out this past week for an estimate and theirs will be considered along with at least another estimate. Decker needs to follow up on inquiries in a timely manner and be a bit more professional on the phone.

Description of Work: They redid my side walk.