O'Donnell / Dean Exteriors

I hired ODEX to remove an ice dam and clear a 3’ section of my gutter. This company is very responsive and professional, however the “solution” they provide will only last 4 hours at which point they recommend you pay them to come back out. They cleared the ice dam and drilled a hole in the ice to allow a path for the water to escape, then put some calcium on the ice. When the team left they assured me that the gutter was draining. I left my home for four hours. When I returned the ice sickles were back and the gutter was not draining. I thought maybe the solution needed time to work. To my dismay that is not the case. When I called to inquire if their work was warranted only then was I educated that the “solution” they provide would be worthless if it got cold, rained, snowed, etc. Unless the weather is perfect you would need to pay hundreds of dollars multiple times to solve the problem. My only wish is that they told me this before I trusted the work that they performed would in fact solve the problem I hired them to solve.

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I contacted Ed for an estimate to replace my roof and gutters. Found him on the GAF.com website as one of their Master Elite installers. Ed was extremely professional, knowledgeable and punctual. Although we couldn't fit Ed in our budget, there was not a doubt he is a quality installer and is personally involved in making everything would get installed just perfect. He continues to offer advice and tips to help us get the best installation within our budget.

This company installed my current roof a number of years ago. I cannot comment on that experience, however, when I found a leak I called Odex first, as they were the original roofers. I hoped they would be able to come and repair the roof easily, as they had the knowledge of thier original installation. However, much to my dismay, I never received a return message after leaving two voice mails. I chose another company for the repair.

Bob Dean - one of the partners was out to look at my roof for an estimate on replacing it. Mr. Dean seemed knowledgable and nice - and told me he'd get me an estimate soon. About a week later I received his estimate in the mail - for $11,673 - for a 23 square re-roof of a 2 story house, 5/12 pitch with 2 porches, no chimneys and nothing unusual to do! Being somewhat knowledgeable about the cost of roofing materials - I called him to ask why his estimate was so much higher than the other estimates I had gotten thus far. His estimate showed 40 year shingles - however we had talked about 30 year - I asked if that was why it was so high. About a week later he finally called back and left me a message to call him about my questions - which I did. It's now been over a week and he's never returned my call. This job should be in the $6-8k range - I have no clue why O'Donnell Dean wants so much as no one has called me back to this day to discuss this ridiculously high price. I liked them well enough and I think they'd do a nice job - but not for me at that price. I also did not like the idea of them using subs - which at least they were up front with me that they do.