Gotcha Covered Contracting

Gotcha Covered did an excellent job completing our roof and gutter project. Our roof had been damaged by wind and hail, and Ian James helped us to navigate the entire process from filing the insurance claim to the completed project. Ian was informative, helpful, kind, and ensured that the job was completed in a timely manner. The project, manager, Danny, even came back after the job was done and tacked a piece of siding that was loose. It was no where near the roof and was not part of the original project. He just offered to fix it because it needed done. That is customer service! The job was completed in an efficient manner, and the clean up was excellent as well. They even worked extra hard to not damage our trees, shrubs, and many flowers!

He was very good. I have a tile roofing. He was right of the mark and help me to fix our roof. They are good in explaining things.

Exceptionally well. Communication with Ian James and office personnel and scheduling well done

Excellent work!

Very well. Fine job

Gotcha Covered Contracting is a great firm to work with - very professional. Reviewed entire quote with us, kept us up to date with work along the way. Site was cleaned up every day. And the work they did is beautiful! We have recommended them already, and plan on using them again on another project.

Overall it went well. Ian James was great throughout the entire process!! He was very good at explaining the process and answering all questions. He showed us all materials being used, explained quality & choices and was NEVER pushy. He often had to explain things in different ways so that I was following along, he always did so without any issues. He treated me like he would his mom. He was very knowledgeable on the product & the business. I like that the business is locally owned & by a veteran no less. Ian, who was my initial contact throughout the process was great as were others whom I came into contact with employed by the company, including the man dropping off supplies and Dumpster. James who helped deal with my insurance company was awesome as well. My only issues were with the non-English speaking installation staff-subcontractors. My other issues dealt with no one in "charge" on sight to deal with any issues/problems questions that arose during installation. The workers were not impolite, just didn't speak english & didn't want to be bothered. They worked fast, did excellent work and used great materials. My roof looks great!! However, my big complaint is that there is no one on sight to manage the crew. This is an issue with most companies who use subcontractors, whether they speak English or not. But with them all either not speaking any English or very broken English, it was very hard to communicate issues when they arose. Ian took my calls and listened to my issues, but he isn't the one who is supposed to be on site & often couldn't get a hold of anyone who was supposed to be on site. If anyone came on site, they didn't introduce themselves or aknowledge who they were. An employee of the company should be on site to deal with any issues that arise and communicate between subcontractors & client, at a minimum of beginning, middle and especially end of project being finished. And I as homeowner should know how to contact them. Ian was always great and tried to answer any questions I had, but honestly that job should have fallen on site employee. Another issue was cleaning up during and after roof was being installed. It was a windy day, but there were 9-10 men on the roof, someone could have gotten down to clear up debris at intervals. Nails left in driveway & debris all over our lawn after they left. We have small puppy so our yard was dangerous for days. I just found debris in yard today, several months after the fact. My husband & I had to do a lot of the clean up due to wanting puppy to be safe. So to conclude.. Ian was great, Roof installed was beautiful and quality workmanship/products. The installation staff was subpar as far as communication, cleanliness and accountablity. I got a great roof installed with quality products. I am overall happy with our roof! Ian took down all my complaints and said he would express those complaints to his boss.

Very well, Bob was great to work with.

Jeremy and the team were fantastic. The stayed in good contact, had great communication, and got our roof installed quickly. Fantastic customer service and very reliable. Will 100% use again and recommend to anyone

Gotcha Covered Roofing was professional and timely in replacing my roof from weather damage.

Very well. From start to finish there were no problems and they were easy to work with.

Very well finished completely & followed up a possible problem

They did a nice job