Adams Cable Service

Description of Work: First Rate.

Description of Work: I get my internet and TV from them.

Description of Work: Adams Cable..... I moved into the home where I currently live in 2005. We had Dish Network at our prior home with our Internet coming from Adams CATV and were satisfied with their service.Since moving into our new home we have had nothing but problems. I am not a technician, an do not understand some of what they have told me over the last several years, but there is some issue with "balancing the signal" on the line to my home. What this has involved is service calls every Spring and Fall (sometimes several calls with each season change) for them to come out here and make some sort of adjustments. The problem with this "signal balance" shows up in the house in different ways. Sometimes it is with the Cable picture becoming weak on about half of the stations. Other times it involves constant intermittent internet outages. This time, it is showing up as "echoing and garbled" phone service. It is severe enough that on many of our calls we have to hang up and call the person back on our cell phones.The problems over the years have involved a lot of people at Adams. They have made attempts to fix things and have at times given us a free month of service here and there to make up for all of the inconvenience. Now, I believe, they have given up and wish for me to just leave for some other service rather than even address the problem.In the beginning, when service was required, I was told to wait for a tech to come and given the typical "sometime tomorrow afternoon" scheduling. After many of these an engineer at the company was put on the case and he would make his best effort to give me actual appt. times so that I did not have to spend 4 to 6 hour windows waiting for the tech.With my phone problem this Spring, I have been unable to get any help whatsoever. My first call several weeks ago ended with me believing that there was a systemwide issue that was being addressed. My second call, a week or two later, ended with a promise that a technician would be in touch with me the following day - but no call was ever received.Now, today I called and spoke to them. The initial tech I was connected with put me on hold several times. He asked the same basic repetitive quesitons after each time I was put on hold and then I was told he needed a few minutes to "look at my account" and would place me on hold again. I believe this occurred 3 times. Then he told me that a technician would have to come to the house and I might be charged $25. I told him do whatever he needed. He told me that the tech may make it over today, but not for sure, and if not today he will be here sometime tomorrow between 8 am and 4 pm. I told him that this was too much of a window and needed something more specific. His response was that he could not help me. I called him a dope. Somewhere in there I also used the word idiot and I asked to speak to a manager.I was put on the phone with the manager of the phone department. He asked how he could help. I told the story and his response was the same as the initial technicians - that I should wait for the rest of today, and if no one showed up, I should wait all day tomorrow as well. This is not less than my 25th phone call in the last 3 years to this company. I told him that they had assigned an engineer to my case and that typically they would give me a better idea of when someone would be here. The phone manager explained that this was for my "Internet" issues, not for my phone issues and that I would have to wait. I asked if someone could come tomorrow rather than have me wait both days and he said yes, but would not narrow the visit to a window smaller that between 8 and 4. I lost it for a moment, and in my next sentence dropped the F Bomb.Well, this young man was so offended. He told me that he had listened to the entire conversation with the first technician (that he just made me repeat) and there was no way that anyone would help me after speaking to him like this.I invite Adams to put the recording online. There was no screaming. I berated no one. I did, however, curse and give this guy license to act too offended to help me. I told him that I would go elsewhere for service.Now. My problem. There is no other internet provider available on my street. I am stuck over a barrel and I believe that Adams knew this from the start.They have me hostage and know it. If you are moving into this area and have the opportunity to sign up with Verizon for their service - take it. It is not without its own issues, however, the folks at Adams - particularly those in customer service - are concerned in no way with customer service and satisfaction. Their service scheduling has worsened over the years, rather than improved. And, after having so many problems over such an extended period, I also have doubts in the ability of their technical people - regardless of their efforts to be apologetic and at least considerate.