ROBERT JOHNSTON KITCHEN & BATH, INC

Description of Work: They remodeled a guest bathroom and we have already contacted them about doing a second guest bathroom.

Description of Work: THE SHOWER ROOM FLOOR WAS NOT LEVELED. I TOLD THEM FROM THE FIRST MEETING THERE WAS SETTLING AT ONE JOIST. THEY SAID THEY WOULD NOT PUT IT CONTRACT UNTIL THEY DETERMINED WHAT NEEDED TO BE DONE.THEIR EXCUSE FOR NOT LEVELING THE FLOOR IT IS THAT IT WAS NOT IN THE CONTRACT. THE TOILET WAS CROOKED AND THEY SHIMMED IT ADMITTING THAT THEY USUALLY ONLY SHIM THE LID BUT FOR US THEY SHIMMED THE TOILET. HAD THEY LEVELED THE FLOOR THEY WOULD NOT HAVE HAD TO SHIM ANYTHING. THEY DID NOT USE GREEN BOARD OR THE LIKE IN THE SHOWER ROOM DESPITE OUR REQUEST FOR THAT. THEY USED INFERIOR QUALITY MATERIALS FOR THE WOOD FRAME DOORS AND SHELVING.THE DOORS WERE LOOSE AND POORLY INSTALLED. THEY USED ASPHALT ROOF SHINGLES FOR THE SHIMS IN THE DOOR FRAMES.THE PORCELAIN TILE IS NOT LEVEL IN MANY PLACES. THE GROUT WAS NOT SEALED. WE REQUESTED EXTRA BRACING BE INSTALLED FOR THE TOWEL RACKS AND THEY DID NOT DO SO. IT WAS SUGGESTED ON WALK THRU THAT WE CUT A HOLE IN THE HALLWAY BEHIND THE BATHROOM AND RETRO FIT.