POOL DESIGNS

We used in past and the service was good but not exceptional.

the sales part went well. very responsive during that timeframe as the job was a six figure plus job and probably one of the first that put them into the outdoor kitchen market. the grill and kitchen was never right, as it seems they did not realize that the length of the pipe from the source to the grill was too much for the pipe i had....post job and after several failed attempts to rectify, i paid more than 1,200 out of pocket to get the appropriate gas feeds to the grill. And even after that the grill that was 5K in adequate, but my $300.00 Weber gets hotter and faster.. Also the first hot tub had issue after issue running and ultimately 7k later we just gave it to the people who put an additon on our house as we were tired of trying to fix it. we fired pool designs for the service once. after smaller companies were not able to consistently serve our area, i made the mistake of rehiring them for the service and for the first year it went pretty well.....we also bought another hot tub from them.....the issues mounted related to products bought.....the pool light died outside of warranty and had a 1000 + price tag, the heater died twice, our hot tub that was serviced by them was not balanced and several kids had a minor skin disease that caused me some issues in the neighborhood..a "professional" pool company had no real answers as to how that could occur...I wanted to stay with them as it appeared for a while as if the effort to make things right was occurring......finally this year the service had some issues as newer people were brought on to work the pool, fix issues with the grill and do the service. .nothing was ever correctly done the first time, including more service issues tied to the grill and the lack of communication with the management team despite repeated efforts to reach out on the issues frustrated me to the point of firing them again..culminated in my wife being placed on hold as the manager noted on the listing was "unavailable" but once she escalated her frustration he suddenly got on the call when she refused to hang up, but despite several emails from me related to ongoing issues, Mr. Collins denied knowledge that there was an issue...also the person working our home was told to tell them one week before we terminated them that we had an issue that would cause us to terminate them,and he confirmed delivery of that message, but Mr. Collins claimed he was unaware we had issues........ .a week later my heater died AGAIN....the coils AGAIN were corroded.....a rep who works for the manufacturer came out and replaced the heater as Mr. Collins again had no response to my emails related to the heater failure. This rep claimed that a 2-3 year old heater would only have this corrosion if the pool were chemically imbalanced enough to create corrosion....interesting as I paid Pool Designs a few hundred dollars a month to maintain the chemical balance in the pool. I had another rep review photos of the corrosion and he confirmed that the corrosion would only have occurred given a pretty negative chemical environment. I am currently reviewing my options as the history and expense tied to this vendor is pretty significant and the pattern has been pretty clear.......I am out another 2K plus for the heater without the courtesy of a response from Mr. Collins.....buyer beware.......

They put the project that we are currently doing with them on a credit card that I used 3 months ago--that I didn't authorize them to use. They did the installation when we weren't there, and everything is uneven. They are very slow to return phone calls. Overall, I am very dissatisfied with the work that they have done. I wouldn't reccomend them to anyone.

We've used Pool Designs for 3 years now. They replaced our liner (20 x 40 foot inground pool) 3 years ago, and did an excellent job of advising and installing. Since then we've used them to open and close our pool, and service our heater. We have found them to be helpful, punctual and professional, with nice people working for them.

They were punctual and really great with their customer service. We really enjoyed working with them and had no problems. Ultimately for us it came down to cost. We would certainly recommend them to others and we have. We have nothing but good things to say about them!