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POOL & SPA OUTLET

Pool and Spa Service, Pool Sales Construction and Installation, Fireplaces

About us

Family-owned and operated since 1988 with 2 locations in the South Hills area, specializing in fiberglass pool installations, hot tubs and swim spas.

Business highlights

36 years of trusted experience

Services we offer

SWIMMING POOL CONTRACTORS, DEALERS, DESIGN, GAS & ELECTRIC FIREPLACES. SPAS & HOT TUBS-DEALERS. SWIMMING POOL SERVICE & REPAIR.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.111 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
36%
4
45%
3
0%
2
9%
1
9%


Rating CategoryRating out of 5
quality
4.1
value
4.0
professionalism
4.1
responsiveness
4.0
punctuality
4.2
Showing 1-11 of 11 reviews

Monica P.
02/2018
5.0
pool cleaners
  + -1 more
It was bitterly cold and we had to turn hot off because it had lost water. We were afraid pipes would freeze. We called and someone came the next day
Description of Work: Hot tub had a leak and drained

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kristy B.
03/2016
5.0
pool cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pamela J.
09/2014
5.0
pool cleaners
  + -1 more
After using a north hills company to install my in-ground pool (I live in south hills) and having them abandon me when it came to troubleshooting or basic pool maintenance, I started using Pool and Spa Outlet. Although they did not install my pool, they have always treated me like I was a valued customer and have gone above and beyond to provide superior service. I use Pool and Spa to have my water tested (free of charge) weekly. They are not providing that service to be able to sell products that you don't need! Many, many times, they have let me know that my water balance is perfect and no products were needed.They also provide my pool opening and closing services, which are efficient. In addition, being a first time pool owner, I have dozens of questions that they patiently answer. They have sent employees out quickly to deal with emergencies I have had and the owner worked tirelessly a few seasons ago to help me with a heater warranty issue that I was unable to resolve on my own! They are incredibly responsive and knowledgeable. I wouldn't use any other pool company :)
Description of Work: Pool & Spa Outlet provides all of my opening and closing services, water testing and trouble shooting for my in ground pool.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Anna Marie N.
07/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: We bought a hot tub from them at the Home Show at a discount price. Took a little long to get. When it was finally delivered, luckily we had several people to help because otherwise I doubt the delivery guys would have gotten it in the space we had slotted. We had to get very creative. Make sure you plan ahead and account for many feet of overhead space needed. They were very cooperative and helpful the whole way. We love our hot tub so far! They have us a lot of help and advice on set up and care. Great family running things.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$7,000

Mary Beth H.
02/2014
4.0
swimming pools
  + -1 more
Excellent but the installers ran late.
Description of Work: Pool install (above ground).

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$2,000

Mary Beth H.
10/2012
4.0
swimming pools
  + -1 more
The bobcat scheduled to come a few days before the install and arrived punctually. He did an excellent job for the large space he needed to excavate, plus the awkward navigation, and even spread the dirt out so that we didn't have a large pile of dirt to contend with afterwards. The pricing for the dig was more than fair - and the dig cost was one of our biggest concerns since we live on a hill. I wish I had THAT guy's number for other work! The installation was great, but I do have to say I was frustrated with how long it took the installers to arrive. Two guys finally arrived around 6pm (were to be there at around 2pm) and were just finishing up at dusk with the water truck ready to go - around 9pm we were filling. But all in all, it was completed on the day it was scheduled for. We have had no problems with our pool or filter. We did not feel that we were upsold on anything - we chose the sand filter and I actually wish we would have gone with a filter so we wouldn't have to backflush, and were pleased with the extras that came with it to get you up and running. In fact - our ladder for our steps did not arrive in time, and they kindly provided us a loaner until it arrived (or we wouldn't have been able to use the pool). We would definitely go there again if we moved to a house without a pool, or ever need a replacement. Pricing and service in the shop are great. I also purchase some of our chemicals there. They are always cheery and helpful.
Description of Work: Pool quote, excavation, and installation. We obtained a quotes in February, and made our decision to go with Pool & Spa Outlet. We had a 24' x 54" all resin pool with a printed liner installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$5,000

RONALD C.
05/2012
1.0
pool cleaners
  + -1 more
See above
Description of Work: When looking to install a pool, went to this local company for quote. Never having been a pool owner, we tried to take our time and do research on the different products on the market. This company did not offer the product we ended up going with and when I went back to their store for chemicals and advice .... I was informed...." You wasted our time when you were looking for a pool and we do not want you back into our store". Well la-de-da.....a company that doesn't want my business can take a flying leap off of the nearest bridge.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0


william S.
04/2012
2.0
pool cleaners
  + -1 more
Spent alot of money with Pool and Spa Outlet. They installed a spa incorreclly and didn't want to correct it because it would have turned the job upsidedown and the job would have been a loss.
Description of Work: Had a custom hot tub installed. When you turned it on their was very little pressure. Pool and Spa Outlet said it was installed correctly and it was working correctly. After 1/2 a season and looking at other spas, I realized someone messed something up. I spoke with the manufactured and they sent a rep. to look at it. The Rep. said the spa is working ok. The lack of pressure is because the installer (Pool and Spa Outlet) installed the pump below the spa instead of above the spa. Pool and Spa insist that it was installed correctly and can't do anything about it because the concrete was already pored. So now instead of a hot tub with jets I have a big outdoor tub.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0

$15,000

SUSAN F.
03/2006
4.0
pool cleaners
  + -1 more
DID NOT FOLLOW UP WITH SATISFACTION OF INSTALLATION
Description of Work: DID GOOD INSTALLATION

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


KAREN P.
12/2005
4.0
pool cleaners
  + -1 more
They have their own full time installers. They called to arrange a good time to dig up our yard for the pool and them came back to do the installation. They worked a long day and got it installed in just one day. They also called the water company to arrange for the water delivery. They handled all aspects of the installation. This saved me a lot of time and frustration of finding my own contractor.
Description of Work: We had an oval above ground pool installed. They took a lot of time to talk to us, explain the different options available and differences in pools. Also, helped after the sale to make sure I was using the right amount of chemicals in my pool.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$6,000

SUE G.
12/2005
4.0
pool cleaners
  + -1 more
We recently purchased an in-ground pool from this company and have spent roughly $36,000 on it. They came and opened my pool within the week of calling. The service was prompt, but not professional. Technicians are young and seem somewhat careless. The owner of the company is the selling point.
Description of Work: They came & opened my pool. They took the cover off, applied various chemicals, folded the cover, & placed it in the storage bag.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$358

    Contact information

    160 GALLEY RD, Canonsburg, PA 15317

    www.pool-spaoutlet.com

    Service hours

    Sunday:
    10:00 AM - 4:00 PM
    Monday:
    10:00 AM - 8:00 PM
    Tuesday:
    10:00 AM - 8:00 PM
    Wednesday:
    10:00 AM - 8:00 PM
    Thursday:
    10:00 AM - 8:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service,
    Pool Sales Construction and Installation,
    Fireplaces

    FAQ

    POOL & SPA OUTLET is currently rated 4.1 overall out of 5.

    Sunday: 10:00 AM - 4:00 PM

    Monday: 10:00 AM - 8:00 PM

    Tuesday: 10:00 AM - 8:00 PM

    Wednesday: 10:00 AM - 8:00 PM

    Thursday: 10:00 AM - 8:00 PM

    Friday: 10:00 AM - 5:00 PM

    Saturday: 10:00 AM - 5:00 PM

    POOL & SPA OUTLET accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, POOL & SPA OUTLET offers free project estimates.
    No, POOL & SPA OUTLET does not offer eco-friendly accreditations.
    No, POOL & SPA OUTLET does not offer a senior discount.
    No, POOL & SPA OUTLET does not offer emergency services.
    Yes, POOL & SPA OUTLET offers warranties.
    POOL & SPA OUTLET offers the following services: SWIMMING POOL CONTRACTORS, DEALERS, DESIGN, GAS & ELECTRIC FIREPLACES. SPAS & HOT TUBS-DEALERS. SWIMMING POOL SERVICE & REPAIR.

    Contact information

    160 GALLEY RD, Canonsburg, PA 15317

    www.pool-spaoutlet.com

    Service hours

    Sunday:
    10:00 AM - 4:00 PM
    Monday:
    10:00 AM - 8:00 PM
    Tuesday:
    10:00 AM - 8:00 PM
    Wednesday:
    10:00 AM - 8:00 PM
    Thursday:
    10:00 AM - 8:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 5:00 PM