House Cleaning, Floor Cleaning and Waxing, Vacuum Cleaners
About us
Whether you need weekly, bi-weekly or one-time cleaning, it's time to discover the magic of MaidPro. Your home will be cleaned to your highest expectations by trained professionals at surprisingly affordable rates.
Sam, Kendall, and Kelly have been phenomenal. They have come to my home on several occasions and they have done an excellent job! I highly recommend Sam, Kendall, and Kelly.
Description of Work: General house cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dawn S.
01/2023
5.0
house cleaning
+ -1 more
As always Laurel does an excellent job. She is professional and very nice.
Description of Work: Whole house cleaning
Rating Category
Rating out of 5
Yes, I recommend this pro
$165
Katie H.
01/2023
5.0
house cleaning
+ -1 more
Kelly is such a blessing to our young family! Every time visit she visits she ensures each room is cleaned from top to bottom. And she does it with a smile on her face and friendly/professional demeanor. Would highly recommend!
Description of Work: House cleaning
Rating Category
Rating out of 5
Yes, I recommend this pro
Daria M.
01/2023
4.0
house cleaning
+ -1 more
Ashley and Kelly did a great job cleaning our house. Though the company in general seems short staffed, we've been fortunate to keep the same person and it has been pretty consistent for us.
Description of Work: Full house clean
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$137
Maureen N.
05/2021
3.0
house cleaning
+ -1 more
They were under staff, short staff every time and they sent different cleaners every time, most of the cleaning is fine, but their are certain things that they find it difficult to do. They used mostly generic cleaning products.
Description of Work: Housecleaning service
Rating Category
Rating out of 5
Daria M.
03/2019
4.0
house cleaning
+ -1 more
Madison and Alycia (each came individually, two separate times) did a wonderful job cleaning my house. They arrived within the time window and were friendly and polite. I have no problems with the cleaners.
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from McMurray MaidPro
Thanks for this great review! Sandy MaidPro McMurray
Jason K.
02/2019
5.0
house cleaning
+ -1 more
Samantha and Mindy do a very good job.
Description of Work: Cleaning of Apartment
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ann T.
02/2019
5.0
house cleaning, vacuum cleaners, floor cleaning
+ 1 more
scheduling was easy. I submitted online quote request. Was contacted within 12 hours. Tooke time to talk thru details of my home and asked me what was most important to ME to get cleaned well. Cleaning team of Alicia & Katie arrived on time and worked diligently, communicating with me and with one another pleasantly. Results are really good & I'm pleased to have the job completed. There was a clear financial commitment quote up front and a credit card provided. While I am aware of how long the service was here, I have not yet actually been charged, so I don't 100% know what the final cost will be, but I have no reason to think it will deviate from what was quoted. Good Job, Alicia & Katie & MaidPro.
Description of Work: whole house cleaning for a "one-time" cleaning
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from McMurray MaidPro
Thank you for this great review! We'e hoping to be invited back the next time you need help with your housecleaning. As you probably already know, our estimate was right on. So you were charged what we quoted. Thanks again, and we will look forward to working with you in the future!
Laurel D.
01/2019
5.0
house cleaning
+ -1 more
Our house always looks amazing after April from MaidPro has been here. Kasey always returns my phone calls and or emails. Thanks Ladies!
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from McMurray MaidPro
Thanks for letting us know you are happy!
Brian M.
01/2019
5.0
house cleaning
+ -1 more
As always April does a wonderful job cleaning our home. She is thorough and consistent with her work and is a very pleasant person!
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$120
Response from McMurray MaidPro
Thanks, [Member Name Removed]! April appreciated seeing your review!!
Bruce C.
09/2018
1.0
house cleaning
+ -1 more
After keeping me on the phone for 15 minutes, getting all the details of the house and providing an estimate, when it came time to schedule I was told that they were overbooked and could not accept any new jobs. WHY WASTE MY TIME ? If they were backed up and unable to accept any new jobs, the person that answered the phone should have been aware of that and told me within the first minute of my call.
Description of Work: Cleaning empty house before listing for sale.
Rating Category
Rating out of 5
professionalism
1.0
Estelle M.
08/2018
5.0
house cleaning
+ -1 more
I have been pleased with Maid Pro. Angel and Haley have been doing the cleaning for the last few weeks & they have been doing a great job. They are very nice girls & aim to please. If something isn’t done the way you like it, they will make it right. Thank you Angel & Haley!!
Description of Work: House needed cleaning
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Pamela M.
08/2018
5.0
house cleaning, vacuum cleaners
+ 0 more
MaidPro staff Autumn and Kendall did a fantastic job cleaning all three levels of our home. The house looked clean and fresh after they were done, and they paid special attention to my requests. I can't wait for them to come next month and help us keep our house clean. Thanks so much!
Description of Work: Overall cleaning of our home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$231.61
Deborah S.
04/2018
5.0
house cleaning
+ -1 more
Very happy with MaidPro. When you call in to schedule, they are very accommodating. They sent Audrey to clean for me, and she was so personable and did an excellent job. It's so nice to come home to a clean house! I would highly recommend them. No complaints here!!
Description of Work: House Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Todd K.
01/2017
5.0
house cleaning
+ -1 more
Our house always looks amazing after MaidPro has been there. And we are particularly pleased with the communication that the company provides. This is money well spent every month.
Description of Work: I use MaidPro services once a month - they clean my 4 bedroom/2.5 bath home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John D.
12/2016
5.0
house cleaning, vacuum cleaners, floor cleaning
+ 1 more
It was done very well. The master bedroom and bathroom were cleaned better than than a five star hotel. The hardwood floors and wood cabinets are always nicely cleaned to look like a model home.
Description of Work: Monthly house cleaning of my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$166
Eileen A.
09/2016
5.0
house cleaning
+ -1 more
We are completely satisfied with our experience with MaidPro. We received an email the day before to confirm our time and date. Two ladies came who were pleasant and professional. They worked very hard for 5 hours. Every surface shines. All dust is gone. Our refrigerator especially looks very clean inside. We would highly recommend their service.
Description of Work: Complete house cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$269
Carol Jean S.
03/2015
4.0
house cleaning
+ -1 more
There were two girls, one was fabulous and one not so good.
Description of Work: They cleaned a house we were going to rent.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
William U.
06/2014
5.0
floor cleaning, house cleaning
+ 0 more
They did an excellent job. Showed up on time and gave our entire home a thorough cleaning. We told them what areas we wanted them to focus on (blinds, floors, etc.), and they took note and made sure to concentrate on those areas.
Description of Work: Thorough house cleaning, from top to bottom.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Robert B.
12/2013
1.0
house cleaning
+ -1 more
information described above
Description of Work: Maidpro sent an employee to my home that had a drug addiction. This addiction led to this person stealing approximately $6500 from our home. Although the employee later confessed to the crime and is currently being sentenced, Maidpro took no responsibility for the theft and did not reimburse us for the value of the jewelry or the fee for the cleaning when the items were stolen. Although Maidpro advertises being full bonded and insured, they did not stand behind the service when the theft occurred. The insurance company representing maidpro was unresponsive and refused to reimburse my family for even a portion of the value of the items stolen. The owner of Maidpro, Sandy Riscoe was extremely unprofessional, refused to even speak with us and assumed no responsibility for sending a thief into our home. This theft was reported in the local newspaper when I became aware that this individual had stolen from three other homes while working with Maidpro. The unprofessional attitude and refusal to take any responsibility for the theft is unacceptable. We plan on going after not only the perpetrator of the crime but Maidpro in an effort to get back some of the value that was stolen by this service.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$144
Response from McMurray MaidPro
We are happy to report that all items that were reported stolen were 100% reimbursed by MaidPro's Insurance Bonding upon sentencing and conviction. Although a lengthy legal process, we take crime very seriously and upon these reports we immediately involved our insurance, filed claims and diligently cooperated with the authorities, investigators and the District Attorney's office. All of these combined efforts resulted in an arrest within a week of the reports which eventually did lead to a full confession, conviction and sentencing. Although the original background check did not indicate any irregularities in the convicted individuals history, and MaidPro did take all the necessary precautions we are now taking additional measures in order to assure the safety and security of our clients. Background checks have been broadened, all employees are photographed and fingerprinted, records are kept of each employees vehicle description, and each employee is given an evaluation questionnaire to determine tendencies and attitudes toward theft. As the individual owner of the business, I regret that I will never be able to adequately verbally express the depth of my heartfelt apologies to anyone this affected. I also apologize that the legal process is long and complicated. However, I am pleased that in the end our our joint efforts, cooperation and constant communication with all parties helped to ensure that restitution was made. S. Riscoe Owner
Gayle K.
12/2013
5.0
house cleaning
+ -1 more
When I started traveling for work I made the decision to use a cleaning service so that I could maximize the time with my family between trips. I tried a number of services and had very bad experiences. Poor service, damage to my home, missing toys and jewelry etc. I stopped service but later decided to give Maid-pro a shot. This was my final attempt to find a provider I could trust. They were much better than the others but I still wasn't satisfied. I had no issues with damage or missing items but staff changed constantly. Quality was poor and price was higher than all the others. Repeated calls to owner got promises but no results. I cancelled service. | | More than a year later I received call from a new owner. She was looking for feedback from past clients so that she could better understand what they had done right and what had gone wrong. I was impressed that she cared enough to ask and decided to give them another try. Very glad I did. Price is lower (almost 20%) and quality of work is fantastic! I have had the same person assigned to my house for more than a year and she is always on time, professional and does an outstanding job! On the few occasions that I have had to call the office (to reschedule etc), I have been very happy with my interactions. Finally! A service I can count on!
Description of Work: I used McMurray MaidPro.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Judith K.
06/2013
5.0
house cleaning
+ -1 more
It went well. I understand from my family member that the two women they sent were courteous, professional, diligent, and interested in making sure (for the most part) everything was done to our satisfaction. We are learning from one another though so it will take a little time to work out our communication. Which is what every good relationship needs. So I am grateful to MaidPro for sending such willing workers and people I can get to know. Again, they were really focused on the tasks and helped me to learn to ask for my needs too. We will be doing a weekly clean starting next month so I am sure that we will improve our communication needs and know better how to get what needs to be done better. Thank you so much for the time in our house to help keep it going. Also, thank you so much for sending such wonderful women, Jill and April to our house. I look forward to working with them again in the future.
Description of Work: This was our initial meeting and clean. Unfortunately I had a medical emergency with my father but another family member was able to stand in for me while they were here. They provided cleaning services for targeted areas of the house, were extremely efficient, professional, and diligent. They got to work right away, focused on the task at hand, and were flexible with needs as I was unclear what I could ask to be done or not. While they hit everything, overall it looks great, there were a few things, that I found when I returned that I would have pointed out if I had been here which would have made it all the more easy for us working together - like moving things on a dresser to dust everything,...including under objects. But I wasn't here to say it was okay to move things so that might have stopped them for not wanting to hurt anything. Also, since this was the first time, the mirror in the master bath room was a little smudged, as such a little more time on it would be better. They actually took less time than planned so I am thankful for that because they were efficient.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$378
Megan C.
02/2013
4.0
house cleaning
+ -1 more
They cleaned my house three times. The first girl who did the initial clean was here 5 hours and did an awesome job. After that i had them come for 3.5 hours every 2 weeks (2 more times). The second girl who came did a good job other than my stairs still had lint, etc. on them and got everything cleaned. The third girl that came only managed to clean the upstairs of my house and the kitchen. Now out of the other two times the house had been cleaned, this was the cleanest it had been prior to a cleaning due to them cleaning and keeping up. I cancelled my service with them for a few reasons. 1 - I'm looking for the same person to come each week. When it's random, never the same, it's hard to trust to leave a key. 2 - Also being that it wasn't the same person the level of service isn't really the same. 3- if i am going to have to be here the entire time they are here i expect them to be prompt and at the same time. Each time they came they left a note thing that said what they had done and the tme and date of the next service. Which each time said between 9 and 9:30. For my 3rd cleaning (and what turned out to be last) First I didn't get the reminder call so I called about that. On the day of my cleaning at 11 nobody was here. I called and the owner told me she had a girl cancel so she sent the team to clean my house to another customer's house to clean and the girl cleaning my house wouldn't be there until 12:30 or 1. I canceled my service because i felt 1 - she was very unapologetic and acted as though she didn't need my business; 2 - She told me the time range for the cleaning was 9-1, which was never told to me and not the case as i understood it. And if that is there rule, i am not going to spend the entire day stuck at home for a housecleaning. 3 - She could have provided a courtesty phone call to me saying the girls would not be there unti later that day. A good cleaning service is hard to find and I'm still on the hunt.
Description of Work: Housecleaning.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
$110
Patrice E.
02/2013
5.0
house cleaning
+ -1 more
I called Maid with Care and talked to Debbie about having my house cleaned biweekly. She quoted me a price for two ladies for 2 hours and also told me about the $25 off coupon available for the first cleaning. They called the Friday before to confirm the Monday appointment. On Monday the weather was bad and they called to say that they would be late. My husband was home that day and he said they sent 3 ladies who cleaned for 2 hours. When I got home the house smelled clean and they appeared to be very thorough. I set them up to come every other week on Fridays so that I can have my house clean for weekend entertaining. I'm hoping that they will keep up the good work.
Description of Work: Good Cleaning Experience
Rating Category
Rating out of 5
Yes, I recommend this pro
$165
Susan R.
08/2012
5.0
house cleaning
+ -1 more
They were very professional and did what I wanted.
Description of Work: They cleaned my home for me for 6 hours.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Floor Cleaning and Waxing,
Vacuum Cleaners
FAQ
McMurray MaidPro is currently rated 4.4 overall out of 5.
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM
McMurray MaidPro accepts the following forms of payment: Check,Discover,MasterCard,Visa