VERIZON

Description of Work: We use Verizon for wireless landline phone, and all of our electronic things such as computer, 2 cell phones, and TV.

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Description of Work: Mobile

Description of Work: Please note that my poor rating of Verizon applies to Verizon the provider company and not necessarily the local Verizon service office. In general, we have been satisfied with the individual direct service at our house, the only exception being some brief lack of coordination between different Verizon service functions after a neighbor's line was accidentally cut by their landscaper and Verizon responded to their complaints by reconnecting them and disconnecting us for a period of time. Our gripe BY FAR is the deceptive business practices in the area of billing, service packages, and shady advertised discounts (ie. bait-and-switch). At the time of our contract renewal in early January 2015, our rates were set to skyrocket. From that time through March, we spent countless hours (days/nights) communicating with a multitude of Verizon people via phone, email and chat. Some reps said flat out that there was nothing they could do for a better rate. Others made various rate promises which never came through. Some promised to call back to assure their promises were implemented. None did. In some cases, the rate dropped but so did our service. Our "current package details" on the Verizon website have randomly changed between TV tiers and pricing. Sometimes the bill and the website details do not match. Each month we have had to call to demand a discount that doesn't seem to "stick". All we asked for was a package deal that was advertised on their website "for existing customers". We actually attempted to order that package through the Verizon website. The offer would show in the cart, but when proceeding to the checkout page, the rate would increase by approximately $40. It's been four months and tons of wasted time, and Verizon still has not honored that advertised package deal. We've been able to get it closer in price, but we still cannot rest and know that they are honoring their advertised pricing (or even the pricing that currently shows with our account). Through all this, we have learned that nearly all customer service is outsourced and there seems to be little-to-no connectivity/coordination/authority between the many Verizon people we have talked to. How convenient. Even the one or two reps that seemed very sincere and helpful, initially addressing our request and welcoming follow-up, ultimately caved or went silent and could/would not follow through with their promised package pricing. During this fiasco, I've read countless similar horror stories online. I always like to believe that companies will do the right thing and treat their customers fairly and reasonably (after all, their long-term viability depends on their customers). Apparently Verizon did not get the memo.

Description of Work: A technician from Verizon came to fix my phone. I have insurance with them.

Description of Work: We use Verizon.

Description of Work: The internet service provider is Verizon.

Description of Work: Verizon is my cell phone service provider.

Description of Work: Verizon is my cable, phone and internet provider.

Description of Work: I use Verizon for my cellular phone.

Description of Work: I use Verizon as my internet, cellular phone, landline, cable TV and voice mail service provider.

Description of Work: I use Verizon for phone services.

Description of Work: I use Verizon for internet services.

Description of Work: Cellphones are $200 a month. Internet, phone and cable TV is $150 a month. This price will rise by 35% in June.