Stover's Pool and Spa Service

Prompt, polite, very helpful.

Responded same day and rectified the problem.

Very professional, accommodating and helpful.

the job took longer than expected.

Before I start, I want to be fair and say that it was really cold the day the company scheduled for me for service. The vendor did not knock to let me know they were here. They just started. When I say started, they pulled one cover off and left their drill, and went and set in their van. The issue I was having with heating was related to key settings, which I could not get to as most hot tub companies will not sell or provide you with a manual. They took about 3o minutes and cut out a few spots of insulation to look for a leak we had called on, then said they were going to have to schedule an come back. They said that it would probably be about $800 (without actually doing much). They asked me if I was happy with my year and a half old tub and said we may just want to have them come in with a new tub. I told them I only had it a short while. It is a small tub we paid $5,500 and I do not want to buy a new tub after a year and a half. I think they really only spent about 45 minutes working on my issue. They charge $115 an hour I believe he said. He charged me $172.50, and they never did find the leak. I am sure they are fine with repairs and tubs near their home base, but they advertise they do work all the way over to Lancaster. They seem to be happy doing basic repairs (pool liners, opening and closing of pools and spas, and moving of tubs.), for more significant work I would not recommend. Also, I think they are expensive for the work that was performed.

Very knowledgable and flexible on scheduling.

Knowledgeable and worked diligently

Workmanship is good however the company is a bit pricey.

They were more than willing to answer any questions I had. Very respectful. I have no knowledge of pools and they explained everything they were doing and why. I wasn't sure if the price was fair or not since I have no idea what this kind of service costs.

They were super nice, very efficient explained the process as they were working. I have already made plans to have Stover's open and close my pool in the future. If you have a pool or hot tub need I would highly recommend Stover's!

Great customer service and handled the job in a very timely manner. I highly recommend this company.

He showed up when he promised and was very professional, took care of issues and was informative and fair pricing

They did a really great job and delivered on their promise to have the installation done by a certain date even though weather was not the most cooperative. There were problems with the pool bottom and they gave a few options to address the issue which were very cost effective. They delivered on the repairs at a very reasonable price because they are very knowledgeable about pool construction so they didn't over engineer the solution. Very appreciative of their willingness to be flexible. Highly recommend them, they have a lot of pool know-how.

Great service !!!

They did the repairs as cost effectively as possible, replacing parts instead of installing an entire pump (which is what many others wanted to do). Would recommend to anyone...