Leggett Inc

Very professional. Replaced the upstairs ac system.

It’s part of a package. Have been using them for 15 years. If you ever have any trouble, like when that ice storm was or whenever, they are there that same day. They never make you wait. They are very prompt on their service. The dude comes around every year and explains it, leaves a little card for me, so I will know what to look for if it didn’t work. He was/they were great, really! I don’t check around for price.

It cost a lot. It’s a big old house. They came in and they brought in electric heaters that we could heat the downstairs and we had fireplace in one room. We had a whole day and a night, then the new furnace was in the next day. It’s worked ever since.

They're clean, they're prompt, they clean up their mess, their price is a little higher than others. Over the year. I have lived in this house about 12 years. My husband won a contract so that they come out twice a year to service the heating and check out the- its central air, So to check everything out, to make sure that everything is okay The cost of that, the contract is about 270 dollars and thats for one visit in the spring, one visit in the fall. I checked with a couple of other people and its equivalent. B for the price because they are a little higher than some. (Use again) Yes.

The service man (Jerry) was competent and professional, no problems with him, just the $ issue as explained above.

Plumber arrived on time, introduced himself, inspected work, and provided an estimate. Service and price were agreed on, and service was completed. Plumber was professional, kind, and knowledgeable. Plumber showed me the pieces that were removed, and replaced after work was completed. I will continue to use Leggett Inc. in the future for any plumbing jobs. Great service.

Electrician called and advised would be there in 10 min and was perfectly on time. Was professional, and went right to work. Explained everything as he progressed and went into as much detail as needed. Cared about wiping feet prior to entering the home and everything! I needed the inspection report in writing to prove I didn't need to do anything and the next day they emailed me the letter I needed with all the info!!! Didn't charge me for services I didn't need! Super company and will recommend and use again and again! Honest people and they cared about the deadline I had to work. Much appreciated!

Great. They were very professional throughout the whole process. Explained everything. Cleaned up everything. Great service and quality.

The install was great work. They were on time. They maintained it properly. I have no problem with it.

I called to get an estimate from this company in advance of scheduling their services. They scheduled the visit and were able to come out to the house that same week to replace my existing baseboard heaters. They called me when they got to the house and explained what work they had to complete before they completed the job. I appreciate their candor about what it would cost. They completed the job without any problems.

At first I thought it was a problem with shower faucet because we couldn't keep temp constant. Before removing faucet technician checked hot water heater and found bad element and changed it. Work was done promptly and tech was very professional. Very happy with results.

I have used Leggett once before for a minor electrical problem and thought they were very courteaus and punctual. After getting my furnace estimate, I don't think I will use them again. They are overpriced and will charge you when they do nothing! The initial appointment was for our furnace tune up as well as to get an estimate on a new one. The technician came on time and assessed our furnace. Since we were considering purchasing a new furnace he suggested we wait on the tune-up and schedule a time for his manager to come over an give us an estimate. We were still charged the $75 for him to come out despite the fact he didn't do any work and he couldn't give us an estimate! It was our decision for him not to do the tune-up but we shouldn't have been forced to pay $75. Leggett should of sent someone to give us an estimate since that is what we specifically asked for as part of our appointment. The next day the manager came over and took measurements in order to give us a quote. We had to wait over a week for an estimate! Within that same week we had two other companies come to our home and give estimates within 24 hours. We waited until Leggett's quote to come in to compare our estimates. Leggett's quote was significantly higher almost $2000 more! Ultimately we could get the highest efficiency model with the other two companies at the price Leggett quoted for their standard efficiancy furnace model. I want to add that one of the other companies offered a much better warranty and they were still significantly lower than Leggett's. After receiving their quote, I honestly feel like Leggett was trying to swindle us.

That went fine. It was a service call. He didn't need to charge for testing to put the freon in. That was $50 but other than that, everything was good. He was very good at explaining everything. They were very good except for the charging of $50. They were reliable. They came out when they said they would and did everything.

From getting an estimate to the finished product I couldn't be happier. For the in- home estimate Dan arrived already knowing the history & square footage of my townhouse along with other pertinent information needed. He was very knowledgeable about furnace & A/C replacement with attention to detail for my specific situation. He answered my questions and it was quite evident that he was interested in providing the type of unit(s) that fit my individual need rather than just selling me a " cookie cutter" product. I originally was only planning to have my A/C replaced but after talking with Andy it only made sense to go ahead with the furnace replacement at the same time. Without hesitation or rescheduling, Andy and Dan made it happen. A furnace was delivered by Dan in short order and things got underway. Andy and Jeff installed my new furnace and A/C without problem. I was kept informed throughout the entire process. They cleaned up everything when they were done. There was a minor issue with the new thermostat but that was resolved in a timely manner. I couldn't be happier with the entire experience!

Timely, courteous, professional and communicated all work that needed to be done.

From start the finish the job was completed in a timely manner and with professionalism. Once the install was done, the house was cleaned as though no one had been there followed by complete operational instructions. There was a slight problem with condensation drain after about a week but once I called the office, a repair guy was to my home and the fix made within 90 mins--and that included 30 mins of travel time. And oh by the way, Leggett alerted me to a rebate of $750 from Carrier, supplied me with all paperwork to get a $1200 rebate from PPL and took care of all paperwork necessary for warranty. So all things considered, at this point I am happy with the job done by Leggett and would not hesitate to use them again.

Leggett did a fantastic job. Whole install took less than a day and went super-smooth. They made some improvements to the ductwork coming from furnace to create better air flow. Left basement cleaner than when they found it. I've used Leggett for electrical work too and have been very happy with that work also. Will definitely use them again and would recommend them to anyone based on experiences to date.

Went very well. They were prompt and courteous. Made sure they kept the floors clean. He had it repaired in 15 - 20 minutes.

Technician was very informative and kept me up on what all was done and explained other services his company provides. Would definitely use their services again.

An appointment was scheduled for a morning appointment, not the first one of the day. They provided me with a two hour window and they failed to show during that time period. No call/no show. I gave them an addition 1/2 past the time window. Still no call/no show. I called to reschedule and asked for the first appointment of the day on another date. Once again, there was a problem with them arriving on time. We were supposed to be the first appointment of the day. 7:30AM. They were once again late. It should be noted that all of the service men have done a good job and I have never had issues with their work. So, I was having trouble with another appliance in my home recently. I called them and Lisa, who has worked there for years, hung up on me. I thought maybe the issue was on my end so I called right back. As soon as I gave them my name, a woman named Nancy hung up on me. I have been a loyal paying customer for years. I have paid for a full year of service on a new heat pump. I can't even get them to take my phone calls. This behavior from office staff is unacceptable, immature and rude. I have a contract for service. The day after I placed this review on Angie's List, Leggett's called me. Clearly, they monitor reviews. The gentleman informed that they have been having trouble with their phone lines (the last day or two). He informed that they would never hang up on customers. He also apologized for their lateness and offered me $75 for my inconvenience. I received the promised $75 check the following day.

Russ was right on time and very professional. He assessed the situation, explained what he was doing and why. Price charged was reasonable.

It went well. The plumber came and diagnosed the problem and fixed it in a short time.

This company is excellent!!! They were quick, clean and quite with the install. They turned in our our stuff for our rebate and we got an $800 check from Mitsubishi right away. The units are fabulous at heating, cooling and dehumidifying. Every year they send a postcard with the date and time they are coming to do the cleaning of the units and they always come very early morning before we go to work. We love, love, love Leggett. **By the way, there estimate was WAY below the competitors, one was even asking about double what we paid. They system also will pay for itself well under the 5 years projected when we did our estimates (we have oil).

Most recently, a young man named Randy H. was here for Fall service. He is very personable and interested in explaining what needs done and why. He also made us aware of an additional product we might consider, without being pushy. He is an excellent representative and has very good people skills. Services were no cost beyond service contract.

All of the service visits were within the times organized. All of those who came to our home were courteous and left with everything clean. I was so happy with the time they gave me when I was asking questions. This is why I have used this company for years.