Never completed job, I called another company and they fixed it without digging up any pipes. Has worked fine for the last two weeks.
Description of Work: Tried to clean drain, lost or broke his snake. Never clean the drain said it needed to be dug up. Tried to charge me for his snake, $240.00
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$160
Carolyn H.
05/2013
5.0
drain cleaning
 + -1 more
Fast response. Good work. Pleasant guys y
Description of Work: Unclogged a toilet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Rachel B.
05/2013
5.0
drain cleaning
 + -1 more
Instead of the simple job they expected, they had to remove and then replace a toilet to clean out the drains from the inside since a t-joint had never been put in place when our home was hooked into the sewer line. They suggested we have an outside access to the sewer line put in as the same problem could happen again. All is working well for now and we will call them again in the fall, since our flower bed will have to dug up.
Description of Work: Cleaned out a stopped up shower drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Hendrik V.
05/2013
5.0
plumbing
 + -1 more
I called my regular plumber that had done work for me before, but he said that his equipment would not be able to handle the problem. He suggested that I call the Drain Doctor. I called the Drain Doctor and they came within 10 minutes. They determined what the problem was and fix it within 1 hour.
Description of Work: They cleared the drain lines in the house as well as the lines going toward the city sewer lines.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Karl S.
04/2013
5.0
drain cleaning
 + -1 more
I am a DIYfer and I just could not get this job done. I needed help so I called Drain Doctors after reading reviews about them on line. Now, I rarely call in help so I am not entirely in touch with the current costs of repairs but what I paid seemed high to me - but like I said, I am probably not a good judge of that. So, the guys were on time, they were professional, quick and they fixed the issue within the hour they were there. They left the bath room clean and I have no complaints. What else could you want? You need a tough drain opened? Give these guys a call.
Description of Work: The bathroom tub upstairs would not drain and it was affecting the vanity sink. The drain needed to be cleaned out.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
Candee G.
04/2013
5.0
sewer cleaning, drain cleaning
 + 0 more
He was very conscientious, he spent about 2 hours here, and they cleaned up after themselves and cleaned up the mess afterwards. I thought it was well worth what he had charged me.
Description of Work: Drain Doctors to unclog my sewage drain that had backed up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$220
David D.
04/2013
5.0
sewer cleaning
 + -1 more
Called Jes Kaercher at 7:15 a.m. and they were here a few minutes ahead of scheduled time of 9 a.m. We had sewer overflowing into the basement. They jetted the sewer line, marked the property where our sewer pipes go and gave us an estimate for a long-term fix. Cleaned up wonderfully after themselves. Very impressed. They are my new and quot;go toand quot; plumber/sewer fixers! I had them here once before for a toilet repair and again, their price, quality and professionalism is unmatched compared to any other company I've dealt with.
Description of Work: Jetted the sewer line, used camera to find problem.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
William P.
04/2013
5.0
excavators, drain pipe, drain cleaning
 + 1 more
Very pleased with the full on attention that was given to my job.
Description of Work: Installed a clean out midway in main drain to further determine blockage. Found main broken off at connector. After all calls, permits and set up for inspection they were back in 3 business day to complete job and finished with all the excavion and work in the same day.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,100
Erik G.
02/2013
5.0
sewer cleaning, drain cleaning
 + 0 more
I noticed my shared sewer line backing up. Called the company late on Monday and they came out first thing Wednesday morning. While the initial attempt to clear the drain with the auger was unsuccessful due to a heavy amount of roots, they immediately left and returned with a sewer jet and cleared the blockage and cleaned up afterwards. They did not leave me hanging.
Description of Work: Shared sewer line was backing up. The company cleared out roots from the sewer line.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$595
Gary Z.
02/2013
5.0
sewer cleaning
 + -1 more
I called about noon time and the job was finished by 6:00pm.
Description of Work: Our situation was complicated. There was an addition to the main part of the house, which had a separate sewer line to a Y-junction before it dumped into the septic tank. This addition to the waste water system line did NOT have a cleanout access. After 50 years of use, the line had built up sludge which required special high-pressure equipment to dissolve the sludge to open the line. Drain Doctors attempted first to use standard auger type cleanout equipment. After that failed, they then used the high-pressure system to dissolve the sludge and inspected the line with a fiber-optic camera. PROFESSIONAL WORK.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$620
Matthew S.
12/2012
5.0
sewer cleaning, drain cleaning
 + 0 more
We had roots in our drain pipes and I thought that I would need a camera scope and they told me it was not necessary. They were good and straight up with advice. They also came out about an hour after I called on New years eve!
Description of Work: Ran a auger through our basement drain pipe to clean out roots.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$150
James S.
12/2012
5.0
drain cleaning
 + -1 more
We negotiated the time for install, which they called to reconfirm. They were on time and very quick to get everything done to expectations. They provided options for the install to try to save me as much money as possible. They remind me of a different time when tradesmen actually took pride in their work and cared about their customers. I won't use anyone else but Drain Dr's in the future. I couldn't be more pleased with my experience.
Description of Work: Drain Dr's put in new shut-off valves throughout my house at my request due to defects in the original valves.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Deb G.
12/2012
5.0
plumbing, drain cleaning
 + 0 more
We had a clogged toilet. The plumber unclogged in about 15 minutes. Gave suggestions for the future if it would get backed up. The price was cheaper than what was quoted on the phone. Really nice guys. Would recommend to family and friends. Great Company!
Description of Work: clogged toilet in basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Chris S.
10/2012
5.0
drain cleaning
 + -1 more
Bottom Line: Trustworthy, Professional, Good value for the price. Made appt for Drain Doctors to come clear an obstruction. I forget the plumber's name, but he showed up on time and fixed the problem in just a few minutes...he was careful to keep the bathroom neat and sanitary. While he was clearing the obstruction, I mentioned that the toilet tank filled up very slowly and asked what might cause that. He said it was likely one of two things...(1) a part within the toilet tank, or (2) something other thing I don't remember, but whatever it was, it would have been an expensive fix. He did a good job of explaining the issue, and then recommended going with replacing the part in the tank (the MUCH cheaper option)...and he had the needed part in his vehicle. I went with the cheaper option. In short order, the plumber had replaced the part and the toilet was working great. This service was done in March 2012, and we have had no problems since. Would definitely use Drain Doctors again and recommend them to others.
Description of Work: Cleared obstruction and installed a cylindrical plastic device (float cup ball c ?) The repair was done in March 2012...apologies for not remembering more precisely.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Burke R.
08/2012
5.0
drain cleaning
 + -1 more
Called in am, they showed up a few hours later. Stayed about 30 minutes and cleared the obstruction. They also alerted me to a possible problem in the sewer line out towards the sewer pipe under the road. In the area the township was responsible. They stayed after clearing the clog to try and diagnos what else might have initially caused the backup. Very professional and prompt. They are a good company to call for sewer backups.
Description of Work: Plugged sewer line. Cleared obstruction.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
shamaine D.
08/2012
5.0
plumbing, drain cleaning
 + 0 more
My sewage had been backing up for a long time and I was not aware of that. When I learned of it, I contacted my local plumber who believed the problem to be more difficult than what he could handle, so he suggested I call the Drain Doctors. Frank gave me an estimate and time of arrival. He was prompt and he began working on the pipes. He stayed a lot longer than he anticipated he would need to. He also did a lot of follow-up with city plumber. I don't know how they compare price-wise because I didn't shop around, but their service was great. I would definitely use them again.
Description of Work: They unclogged my pipes and perfomed a video examination of my pipes.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$545
Gail M.
07/2012
5.0
drain cleaning
 + -1 more
Yucky stuff coming up through my basement floor drain. Called Drain Doctors that afternoon and they were out first thing the next morning. Gave me great advice on several other plumbing issues around the house. Very honest and professional. I will definitely hire them again.
Description of Work: Opened my clogged (from last September's flood!) basement floor drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
Michael C.
06/2012
5.0
sewer cleaning, drain cleaning
 + 0 more
Called on a Monday afternoon after discovering sewage backing up into the basement and coming up through the floor drains and toilet in the basement. They were able to come for the first appointment on Tuesday morning. The gentleman who showed up was prompt and efficient, and knew pretty much what needed to happen right away. He used a power drain snake to snake the main sewer line to the street which cleared the backup. Not a pleasant job to say the least. He was also able to clear the floor drain to allow the water that had collected on the floor to drain down. The whole process took less than an hour.
Description of Work: Cleanout of backed up sewer main.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Jason M.
04/2012
5.0
drain cleaning
 + -1 more
We have plumbing coverage through our water company. Our water was backing up in our house so I called the utility line insurer to report the problem. Drain Doctors called back quickly and said they could come out and see what the problem was -- when would be a good time? I was impressed that they asked when would be convenient for me. So I explained that I ride my bike to work and I'd need about an hour's notice to finish my work, change my clothes and then get back home. Anyhow, they called around 3:00 and I headed home and waited. About an hour and half later, they called to state they picked up another job along the way and would be a little late. I wasn't very happy about this because I rushed to get home to meet them. Anyhow, they arrived around 5pm and set to work. Nice fellows, came into the house, looked around, I explained what the problem was, they fixed it. Other than the lateness, a good couple of guys and hey, things happen. I'm just happy that 1. they came out the same day and fixed us up; 2. they called to let me know they were running late. I will call upon them again and hope they arrive closer to the agreed-upon time.
Description of Work: Sewer line cleaning using a power rooter
Rating Category
Rating out of 5
quality
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$50
Terry M.
11/2011
5.0
plumbing, drain cleaning
 + 0 more
Called Frank as a result of what I read on Angie's List. He was able to come out the same day, fixed my drains and left the bathroom clean. I was very pleasantly surprised. They were very responsive, the job was done well, and the price was great. I would highly recommend Drain Doctors.
Description of Work: Cleared clogged bathroom drains.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Rose B.
08/2011
5.0
plumbing, drain cleaning
 + 0 more
Jared, Jesse and Frank are always PROFESSIONAL and PROMPT, their pricing is quite FAIR, and they are COURTEOUS men who explain everything - no hidden work or charges. Most recently, I had a leaking water heater problem at one of my rental problems. The contractor who did the rehab work could not fix the problem and recommended we get a new water heater. I called Drain Doctors around 9:30 AM and by 12:30 PM (the same day!!) they were at the location to start the installation. Given that the old water heater was so old, the gas lines leading into it were not up to current code. These guys worked for about 6 hours removing the old appliance and installing the new water heater - complete w/ the extra work of soldering new gas lines, etc. This was the third time I had called them in a month's time, having had issues at other rentals, and the service has always been top notch. Drain Doctors will be the only plumber we use as our rental property portfolio grows.
Description of Work: 1. Most recently, Drain Doctors removed an old water heater and installed a new one. The installation had a few unforeseen complications, like the gas lines coming in were not up to code and the some of the old fittings did not match the new heater. These were resolved completely as part of the standard installation charge. 2. Used Drain Doctors to unclog a sewer line from inside the house to the street hook-up. When they ran into something blocking the final few feet, they gave me two options: waiting to see if what was done would suffice or having a video inspection done to find out what the blockage was. I chose to have them come back the next day to do the camera inspection and am extremely glad I did. They found that the electric company had bored right through the sewer line to install new cable! The guys explained, in detail, what steps I would need to take to file a claim against the electric company, including the utility correcting the problem they created and reimbursing me for the plumbing costs already paid. 3. Use the Drain Doctors to unclog a drain in another property. They were on site in less than one-half hour and completed the job quickly and efficiently.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Susan L.
07/2011
5.0
drain cleaning
 + -1 more
I called because my tub and sink were draining slowly. They came the following day, right on time as promised. Professional, honest and reasonably priced, would recommend highly.
Description of Work: cleared out two drains
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Carl J.
03/2011
5.0
plumbing, drain pipe
 + 0 more
They were really good. The service was excellent and the price was good. I would use them again.
Description of Work: I used Drain Doctors to replace plumbing pipes in the ground that had broken.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kathleen B.
03/2011
5.0
plumbing, drain cleaning
 + 0 more
I contacted Drain Doctors through Angie's list on a Sunday and received a response the same day. Monday morning, I received good communication about Drain Doctors' arrival time. The husband and wife team had a wonderfully professional manner and assessed the problem, discussed cost straightforwardly, and fixed the problem quickly but thoroughly. Their cost for the repair was extremely competitive. They're terrific!
Description of Work: leaking pipe under the kitchen sink
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Katie A.
01/2010
5.0
plumbing, drain cleaning
 + 0 more
Frank diagnosed the problem that our grinder pump was backing sewage into the basement. He agreed to stay till our local municipal authority came. Very professional attitude and well worth the money.
Description of Work: Our basement was taking in water. Drain Doctors answered our call right away and their service man, Frank, checked everything out and told us what the problem was.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Drain Cleaning,
Plumbing,
Sewer Cleaning,
Drain Pipe Installation,
Excavating,
Water Heaters,
Wells and Pumps
FAQ
DRAIN DOCTORS is currently rated 4.8 overall out of 5.
Sunday: 7:30 AM - 5:00 PM
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
Saturday: 7:30 AM - 5:00 PM
DRAIN DOCTORS accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, DRAIN DOCTORS does not offer free project estimates.
No, DRAIN DOCTORS does not offer eco-friendly accreditations.
No, DRAIN DOCTORS does not offer a senior discount.
Yes, DRAIN DOCTORS offers emergency services.
Yes, DRAIN DOCTORS offers warranties.
DRAIN DOCTORS offers the following services: Drain cleaning , plumbing, and excavating