I have a beautiful kitchen with a refrigerator that cannot be opened on the right side because the door bangs into a wall. I have a cabinet that does not hang straight, and a floor that slopes to the left downhill. After 3 years the contractor promise dto make it right and has informed us that he will not do any further work at our home because my husband dared to question work done by the owner's son. They have stopped communicating with us and we will be forced to hire another contractor to fix the wall so that the refrigerator door can be fully opened. In the 3 years since the job was started, there are cracks in the grout, and cracks in three of the kitcken cabinets. I am told that it is past warrenty and I should have said something sooner. Except that Mr Dougherty was out 3 times to re caulk the grout, and the cabinets have just started to develop cracks. Mr Dougherty refuses to make good on his promise to "make things right" with regard to the refrigerator wall.
Description of Work: remodel a kitchen
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$40,000
Response from Dougherty Construction Co
Customers kitchen was finished three years ago. We were paid in full for a beautiful job in an old creekside fishing cottage that had no square walls or floors. Refrigerator door opens fine for everyday use. It is one of the new monsters and does not open past vertical for shelves to slide out. No comment was made about this until we went back this summer to repair their deck. We replace their old deck boards with Azec pvc boards and Timberteck railings. During this process, homeowner questioned if we were installing the flashing properly. We informed him we were doing it exactly like he had it before. He became very confrontational with my employee. My employee told him to talk to me. I went over with the flashing we removed to show him we were installing new flashing exactly like the old. At that point he was fine and apologized. We finished the job and were paid in full. about a month later they called us to install the same product on their other deck. At that time I decided we did not want to work for them anymore. I gave them the name and color of the product we used , and told them where they could get it. I thanked them for their business. The claims about their kitchen in this rating are totally unfounded and never discussed with us before they became upset that we did not want to work for them anymore. Why would they hire us for additional work, if they were unsatisfied with the first job they gave us. As a side note, the GE appliance dealer was told by GE factory people to not talk to these people anymore. It seems when things don't go their way, they have a pattern of doing this exact thing. Please let me know if I need to substantiate anymore of this, as I hold my rating in high regard.
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Service Categories
Kitchen and Bath Remodeling,
Basement Remodeling,
General Remodeling,
Lighting,
Fencing,
Decks and Porches
FAQ
Dougherty Construction Co is currently rated 2 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 4:30 PM
Tuesday: 7:30 AM - 4:30 PM
Wednesday: 7:30 AM - 4:30 PM
Thursday: 7:30 AM - 4:30 PM
Friday: 7:30 AM - 4:30 PM
Saturday: Closed
Dougherty Construction Co accepts the following forms of payment: Check,MasterCard,Visa
Yes, Dougherty Construction Co offers free project estimates.
No, Dougherty Construction Co does not offer eco-friendly accreditations.
No, Dougherty Construction Co does not offer a senior discount.
No, Dougherty Construction Co does not offer emergency services.
Yes, Dougherty Construction Co offers warranties.
Dougherty Construction Co offers the following services: Remodeling kitchen, bathroom, basements, additions, granite and solid surface counter tops