HVAC Service Express, inc

Terribly! This company was assigned by my home warranty company, so I was stuck with them. Tried to schedule a before summer A/C tune up, they never showed. A/C broke on July 16th, today is September 3rd, it’s still no working properly, and they have stop returning my calls.

They called me to say they were too busy, that they’d call back later. Over a month went by and still silence from them. Upon a Google review from me the owner replied back in less than two hours to criticize my review. Extremely unprofessional and rude.

December 10th a technician came to my house to identify the furnace problem. As of December 28th they have still not called or responded. Terrible company I wouldn’t let them change a battery in my remote...

This company is part of a home warranty that was included with the purchase of my daughter and son in laws first home. The furnace didn’t work they placed a request for service this company sent a young man out who spent very little time at the house. Left the house without informing home owner what was going on. Service Express was contacted by home owner, they would either not answer and you couldn’t leave a voice mail, or they would hang up after picking up. A gentleman named John finally answered told home owner he had the part this is on Wednesday, but the won’t be out to fix the furnace until the following Monday. Holiday on Thursday and booked on Friday. My daughter pleaded with this man they had not had heat for two weeks at this point. I called HVAC Service Express as my daughter was in tears, I identified myself ask who I was speaking to he said John. I ask if there was anyway they could come sooner, that my family was worried with the temperature going into the 20’s that night. This man was so abusive to me, he said that they could just cancel the service call and keep the part. I told him he was extremely unprofessional and that I was going to contact someone to look into this company. He told me “you don’t like how I do business, F ___ You. This is a horrible man and terrible company. Don’t ever use them. I contacted a local heating company they came that night, went back to their shop got the part and had the furnace running in no time.

When I talked to the scheduler, I was told that there would be certain ancillary costs when the water heater was replaced. I questioned some of the costs - Why do I have to pay twice for the gas line reconnect (first time was a month earlier when they replaced the gas valve control)? Why do you think I need a new expansion tank, it was replaced a few months ago? Are you seriously charging $100 to take the T/P relief tube off the old tank and put it onto the new one? (It takes 30 seconds, equivalent to $12,000.00 /hour!) The answer was that these are discretionary charges and the technician would make the decision at the time of the installation. When I questioned the technician at the time of the installation, I was told something like 'This is what I was told to charge'. Clearly there is a communication gap and I end up with the bill! In addition, when I said that the expansion tank was relatively new and working well, I was told something like, 'We don’t want to have old and new parts together because something may go wrong'. This sounds like a made-up excuse. Besides, if the expansion tank should fail, another bill will be presented. Because the service was under a homeowner's warranty, I didn't have a choice in selecting a contractor. I also blame for homeowner's warranty company for the fact that it took four house calls to eventually agree to replacing the water heater. However, each trip had additional charges, eventually totaling more than $1000.00. The duplicated and inflated ancillary charges are on Service Express. For that they get a "Fail" rating.

Service Express and Stephen Harrell were top-notch professionals. They were up front, provided numerous options (a lower end unit, a middle-of-the-road unit and an upper end unit) to resolve our central air conditioning issue, arrived on time and did a great job over the span of two days installing a new central air unit and refrigerant lines. We went with the Trane 13 SEER central air unit. I HIGHLY recommend Service Express, Stephen Harrell and his crew!