DMG Appliance Repair

Description of Work: Washing machine repaired

Description of Work: Lubricated refrigerator seal.

Description of Work: Clothes washer repair

Description of Work: Dryer repair.

Description of Work: .

Description of Work: Duane returned calls promptly, showed up on time and was very knowledgeable. I would not hesitate to use him again.

Description of Work: Fixed ice maker in refrigerator. Parts on backorder. Final repair pending.

Description of Work: I called Mr Grant the morning of January 2 with a complaint that my dishwasher wasn't working properly. I explained the problems I was having and he quickly diagnosed the problem. He walked me through steps to try and reset my dishwasher but it just wouldn't reset. He showed up within 2 hours with the suspected part needing repair in hand. It took him a total of 18 minutes to do the repair. The total cost including service call, parts, and labor came to $104.00. The services I received were outstanding and I will definitely be using Mr Grant in the future as well as recommending him to others.

Description of Work: Fix dishwasher

Description of Work: I recieved a prompt reply to my inquiry and great advice concerning repair or replacement. We appreciate that DMG gave us honest information comparing the price of parts, labor and service call with the potential cost of a new dishwasher that actually made more sense for us not to pay for servicing an old unit. DMG gave up potential revenue to provide us the best service. An honest surprise for us. We won't hesitate to contact DMG the next time we need appliance service!

Description of Work: Repaired electric oven, the electrical control panel was damaged. Possibly in an electrical storm. Duane found that was the problem, he ordered the part and returned to install the part and got our oven working again. The part was around $200. The electric ranged was only 3 years old and cost $800, so we went ahead and fixed it. Duane was prompt and professional.

Description of Work: Mr. Grant came to our house around 11 am on 6/9 and diagnosed the problem with our refrigerator as being a broken ice maker which he replaced at a cost of $235.34. | |On 6/10 when the ice maker still wasn't working I called Mr. Grant to inform him of this and he stated that the "optics" must be bad and that he'd order that part and get back with me. | |On 6/17 when I hadn't heard from Mr. Grant in a week I called him. He blamed the delay on the parts provider. I asked him if he could call the parts provider and then call me back with an ETA for when the optics would be in and when he'd be by to fix my ice maker. Mr. Grant called back in the afternoon to say that the part would be in in a few days and he'd be by on Monday, 6/22, because he does not work on Saturdays. | |Mr. Grant arrived around 10 am on 6/22, he replaced the optics and said the he "cycled" the ice maker and everything should be good and we should have ice in around 6 hours. | |When I called Mr. Grant on 6/23 to inform him that we had no ice yet and it was 24 hours later he was perplexed. He said that he'd call the online "tech department" that he's a member of to see if they could help him resolve the issue. Mr. Grant called back that afternoon to inform me that the "tech dept" didn't know what the problem was either since he replaced the ice maker and the optics and that the only other thing it could be was an issue with some type of wiring inside the refrigerator that he could not repair and that he was sorry that he couldn't fix it and that he doesn't like to fail at a job. | |At that point I mentioned that I was going to call Sears to see if they could send someone to look at it and hopefully fix it. Mr. Grant said something to the effect that, "it will take them a week before they will be able to come out and it will be more expensive than I am". At that point my reply to him was, "well you couldn't fix it so my only options are to 1) live with a refrigerator with a broken ice maker, 2) call someone else to see if they can repair it or, 3) buy a new refrigerator!" | |Mr. Grant replied with "you're perfectly within your right to call someone else to look at it but I don't know what they will do since I've replaced everything". At that point we ended the call and I called Sears and set up an appointment. | |Today, 7/6, the Sears tech came out, he spend about 30 minutes diagnosing the problem and was stumped for a bit and then he realized that the switch on the ice maker itself was set to the "off" position. He moved the switch, cycled the ice maker and within 2 hours we heard the first sounds of ice falling into the ice bucket inside of the freezer. The Sears tech asked if Mr. Grant had said that he "cycled" the ice maker and I told him that Mr. Grant had said that he had. The Sears tech said that 1) there is no water in the ice maker so that means that Mr. Grant had not and 2) with the switch on the ice machine being in the off position that there's no way it would cycle while being turned off. | |Mr. Grant's error has cost us another $169 on top of the $404 that we've already paid him. Who really knows if we even needed the "optics" replaced which cost us $168.85 on his 2nd visit because he forgot to turn the ice maker on during his 1st visit. | |Mr. Grant seems like a nice guy but his work quality leaves much to be desired and unfortunately my pocket book learned this the hard way. | |I would not recommend him to fix an ice maker in the future.

Description of Work: He came out for a service call....he was on time and it was in the evening. He evaluated the problem, said he might have to order a part but the next day he said he wanted to look at it before ordering the part. Well lo and behold what he did fixed it and that was the end of it. He did not charge me for the 2nd home visit. So I am very pleased.

Description of Work: Fixed dryer. |

Description of Work: Our refrigerator was not properly cooling. We found DMG Appliance Repair on Angie's list, called in the morning, and Duane was out to fix it that afternoon. He quickly diagnosed the problem, and fortunately it was a fairly simple repair. |

Description of Work: Duane fixed a clogged drain in our freezer. He was courteous, prompt, and reasonably priced. I would use him again.

Description of Work: When I called Dwane he said he could be at my house in about 2 hours and he was, as soon as he saw the refridearator he knew the problem and he had the pices to fix it right then. It took about an hour and then he had cleaned up and was gone. The best part is he called me about a week later to check and make sure everything was still operating correctly. Thanks Dwane

Description of Work: Repaired gas dryer, replaced vent.

Description of Work: Mr. Grant (Duane) responded to my call immediately, to look at both our gas dryer (not heating up) and our refrigerator making a loud fan blade noise. He fixed the dryer problem by replacing several heating coil components promptly. The refrigerator required a replacement condensation component be ordered. He told us the refrigerator was okay to use until the replacement was ordered and came in. He estimated 4-5 days for the parts. Two days later he informed us the parts were in and he would be here to install them. He was right here promptly, changed the component, and the refrigerator has been fine ever since. Mr. Grant was very professional.

Description of Work: Replaced relay on refrigerator.

Description of Work: Repaired a refrigerator ice maker by disassembling the unit and repairing the missing part and reassembling it again.

Description of Work: Duane is great.! Had trouble with our gas oven lighting. He was here on time, fixed the problem and finished in a timely manner.

Description of Work: My oven was taking a long time to light and also to preheat, also when it would light for the first time it would make a loud whooshing sound as the gas ignited.

Description of Work: Replaced circuit board and handle on Maytag dishwasher.

Description of Work: Fixed my refrigerator to get us up and running until the part comes. (defrosted the freezer portion so that the fridge would work for the time being)