MARTIN WATER CONDITIONING

They flooded my kitchen and basement! After they we done I left for an appt. I returned to find that my finished basement was have several inches of water, leaking from the 1st floor, kitchen refrigerator, When I called them they couldn't send someone out until Mon, (this was Fri. afternoon) then they would not accept responsibility for it... because they didn't install the new refrigerator. *It had been working fine without leaks for more than 6months! After they worked on the filtered water 2 of the filtered water dispenser (refrig. & sink dispenser) had major leaks. They even had the audacity to send me a bill for the svs. call on Monday - to deny responsibility. Meanwhile, I have literally thousands of dollars of water damage from their annual service call. Thank goodness we came several hours home earlier than we had expected... Bright side: ProServe was able to come out ASAP to save my hardwood floors.

It could not have gone better. Martin was responsive, prompt, informative ... overall great experience. Our water quality is dramatically improved.

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It went well. They were very neat, efficient, and personable.

Great. They came on time. Performed the work efficiently. And took the old relic with them.

We called to inquire about a water softener and reverse-osmosis drinking water system, and an appointment was set for someone to come out to our house the next week. Phil came to our house and completed some tests on our water, and then reviewed some options for us based on the test results. He left pricing and information on the products. He did a good job explaining how they all worked. After some thought and a quote from another company, we decided to go with Martin. They were able to schedule us for a day and time that was convenient for us, and the whole installation took about 5-6 hours. They did everything, including drilling a hole in our quartz countertop for the RO system faucet. (The other company said we'd have to have someone come out to do that separately.) Martin's offers a follow-up appointment a month or so later, and I'm glad we took them up on that. They did another round of water testing to be sure everything was working correctly. It turned out that there was still some chlorine coming through in our water, and they resolved this problem immediately. All in all, we are pleased with the product and the service. Everyone was very courteous and professional.

Martin Water is without doubt the best company I've dealt with in terms of home equipment installation and service. Their Kinetico water treatment systems use the best engineering in the business. Our sales rep and installer were patient, helpful, and took time to answer all our questions. The day before our install was to be done, I asked if they could do it with copper pipe instead of PVC or Pex. Answer? No problem. I had to pay more for the material and installation time, of course, but Martin was clearly all about satisfying the customer. We've had moderately hard well water since we built our home in the 1980s. Over the past several years the hardness has increased. After problems with sulfur odor in our hot water, we consulted Martin. They recommended three options, which is good when you're on a tight budget. Thankfully, we were able to purchase the top-level, dual-tank softener system and it was money well spent. They also recommended a sediment filter, charcoal taste and odor filter, and a UV filter to take care of the bacteria causing the sulfer odor. The system uses very little salt. We've had it two months, and the level in the salt tank has dropped only a little. They said we'd only have to add salt every 3 months or so, and it looks like they were right. The best thing about it is the water. No more mineral buildup on the faucets. No more stains in the toilet bowl. No more residue in the tubs and sinks. No more water spots on dishes washed in the dishwasher. When we hand wash dishes we can let them air dry in the drying rack, and they look perfect. And the taste is at least equal to (I think it's better than) bottled spring water. We could have gotten a cheaper system elsewhere, but not a better value. I have complete confidence in Martin Water and give them an unqualified recommendation.