Wm. Henderson Plumbing, Heating & Cooling Inc.

Repair Service to Fix Gas Boiler - WM Henderson first sends out a tech who is not familiar with gas boilers and admits there is an issue but does not know how to diagnose it. I had to pay $89 for this. Instead of having the right person come out, I had to to actively call again to get someone else to come out. The 2nd tech diagnosed the issue, but wants to charge me the same $89 that I already paid. - and quotes me $380 for the repair - and has to order the part. I agree and then call back the next day to confirm part is on order - and they tell me the charge is $1,015. I asked to speak to a manager to discuss, and no one is available and no one calls me back. I bought the replacement part from a supply where house (confirming it works with my make/model of boiler) and it cost me $165. I have had other scheduling issues with them as well. Don't use them!!!!!!!!

They did the job as requested. Technician was friendly and competent. There was an issue with the invoice that was fixed immediately.

Henderson Heating and Plumbing installed a new heat pump over the last two days. The entire process went exactly as expected and Henderson even replaced an outside line that another contractor kept insisting didn’t need to be replaced. Dalton and Brian came exactly on time worked nonstop and left my house spotless. A 10 out of 10.

I was initially scheduled for maintenance on September 23rd...Henderson canceled my appointment the day of. I rescheduled for October 21st between 12 and 4. When I called at 2:30 to get an ETA their dispatcher said she wasn't sure. I don't know about anyone else but my time is valuable. I will never do business with them.

This company is a joke! Negative satr rating if I can rate it! Back in January 2022, my furnace blower died and stopped working. I called multiple heating companies to check it out and WM Henderson is one of the few together with Horizon heating. When they (WM Henderson) diagnosed the issue and informed me what was wrong. I called York the manufacturer of my heating system and told me I purchased an extended warranty that covers parts and labor which Horizon is covering 100% but since WM Henderson was at my place earlier 8 -12 and Horizon was scheduled 12 to 4 pm. I told the the guy from WM HENDERRSON that if they will honor extended warranty parts and labor, I will let them do the job and he called his manager if they can do it and was verified to him then they told me no cost for me to fix the furnace and will honor the warranty and came another day and fixed it. Okay no problem and usual transaction occurred. Now, sometime in April they called me back and told me it is not covered and I have to pay $2000. I told the customer service that they told me initially that it is covered 100% parts and labor and now I have to pay the full price. The customer service rep told me she will investigate. Today, 5/5/22 I received a call from WM Henderson again and the part is now covered and only need to pay the labor around $1000. I told them again that, from the very beginning Horizon already told me it will be covered 100% and why would I choose WH Henderson knowing I have to pay parts and/or labor to them. Clearly, someone at WM Henderson F*cked up communicating, processing the reimbursement from York and now between the manager, billing and purchasing department are pointing fingers and playing the blame game who was at fault and passing to me (customer) the lost revenue and trying to recoup the money as an easy, quick and unethical solution from their mistake and tried to reverse the initial agreement of 100% coverage parts and labor and 0 cost for me. tsk tsk.. I would not recommend this company!!!

In the “general information” section on Angi, this company claims to have free estimates. However, I got through the entire booking process before they informed me that there was a $69 dispatch fee. They should be more up front about their charges instead of wasting both of our time.

Plumbing emergencies are no fun, but Wm. Henderson was able to help same day, late afternoon on a Friday. The plumber went above and beyond, helping me search for well-hidden vents, explaining the options, answering my questions, and doing an extremely professional job. Highly recommended!

My wife was really happy with their service. They did an awesome job.

they charge $69.00 to give a quote. No thanks.

They said we were not in their service area. We live in Center City Philadelphia.

The plumber arrived on time and quickly repaired the toilet. My only reservation concerns the cost which was quite high for a simple replacement of the fill valve.

It went ok. The tech was courteous, professional. However: The cost was $346.00 to put on a new wax seal! 45 minutes of easy work at $346.00 dollars!!! The tech installed a new stainless steel flex fill line. It leaked, I fixed it by hand tightening to connection under the tank. The covers over the floor bolts were sloppily put back on. The handle was sticking, causing the toilet to run. I noticed these things a day after the work was done. And ya charged me $346.00? Come on. Well, live and learn and won't call them again. I know a lot of professionals charge their because of the skills and experience necessary to perform the work but this was well above and beyond what was a fair price. I asked twice for a reduction. They said no, couldn't do anything but would send a tech to make the (minor) adjustments. I told them I was able to do it and not to bother. I gave it though as to writing a bad review for obvious reasons. Couldn't let this one go. Picture? (below), of what? The toilet bolted to the floor?

They were very responsive and especially concerned if I needed quick service. My primary contact was Dan exploring options and pricing on power vent gas hot water heaters. He was terrific with getting information and researching specific details. In the end it came down to the length of the labor warranty that they were offering as compared to their competitor. Had this been longer I would have likely gone with Wm. Henderson as they offered a better parts and tank warranty and the pricing was 20% better. I will strongly consider looking at them in the future. The water heater was 22 yrs. old and so is the HVAC, so these are next!

We had a flooded basement because of a leak in our 13 year-old water heater. Someone came out very quickly to take a look and give us an estimate to install a new hot water heater. This included options for different sizes and types. The same afternoon Aaron and another gentleman were at our door with the new hot water heater. They were neat and professional, working within the limited space of an enclosure in our basement that houses the water heater. They removed the old one. Super same-day service at the time of the coronavirus pandemic. My wife and I had a lot of messy cleanup to do from our flooded basement. We are very grateful to Wm. Henderson for completely removing any stress from the hot water heater replacment.

It went great! They installed the original hot water heater which lasted 15 years. I would highly recommend them to others.

My house had quite new copper piping. I was away during a spell of very cold weather and all the pipes froze. Without consulting me, Henderson replaced all the the copper piping with Pex, although the repairs were covered by my insurance. (In fact they did not consult me about anything.) Now the tap water smells of mildew. If I had been consulted before the work was done I would of course have chosen copper. I am giving them a D not an F because they were prompt.

I was very pleased with Wm Henderson. The salesperson, Ed, was straightforward, recognized quickly that I had a good idea of what I wanted, didn't try any silly presentations or high pressure tactics, and emailed me a quote with 3 options within a couple of days. The quote for the mid-tier system I wanted was the lowest I received, $5k less than my existing HVAC company's quote. Removal of the old system and installation of the new one went amazingly well. Erik and his apprentice Dalton were friendly and professional. Erik was not aware of a couple things Ed had told me could be done around placement, but took it in stride and gave me exactly what I wanted. The work took 2 days and they arrived promptly each day. They warned me when they would be making noise and were generally very quiet. Erik explained everything he was going to do and why. The work area was left cleaner than when they arrived! I can't say enough about how positive this experience was and the new system works great! I used the furnace/humidifier for a month before switching to AC. To top it off, WH sent me a thank you gift 6 weeks after installation and it contained a dozen of some of the best cookies I've ever eaten!

Came over right away. Pleased with service.

It took a while to get the work scheduled, but once we got it on the calendar, they did an excellent job.

Did what had to be done and did not do extra work that was not needed. Taught us what to look for. Felt like he partnered with us. Would definitely use again.

First of all the plumber arrived way earlier than the appointed time by 40 minutes without prior notification. I had errands and arrived home just as his van pulled into my driveway blocking my way to my house. I had to jump out of my car to ask him to move. That caused me to lose more time in having to move my car before I can let him in the house. Second of all, the man wreaked of cigarette smoke and left a trail of stink wherever he was in my house. Thirdly, the estimate for the job was way beyond what the work would involve $384+ and he tried to sell me a "value rate" of $346 that would actually cost me 30% more because I would be paying minimum $120 for a "maintenance plan" along with the repair. The accepted normal rate for reseating a toilet bowl is $50-$150, compared to this plumber wanting to charge over twice the upper range of normal cost. I ended up just paying him the $65 which would have been included in the repair should I chose to hire him for the job which was simply impossible given the circumstances as mentioned. It actually cost me more than the $65 I paid for the visit because my house stank of the cigarette smoke on his person until I went around spraying and wiping the walls of the hallway and rooms that he passed through. This visit really stinks!!!

System was not performing well in 90+ degree heat. Contacted Henderson (first time contact - dissatisfied with previous service people) and they came next day. Visit preceded by e-mail with name, qualifications and person summary of technician assigned to call. Very reassuring to know something about stranger visiting your home - have not seen this in other service providers. Quickly diagnosed problem, evaluated entire system and replaced wires chewed by rodents. Checked outside units, basement and attic units thoroughly.

Service was great! Came home from vacation to find the upstairs was boiling hot and the AC was not blowing cold air. A quick review of the situation found our unit in the basement was leading water and had condensation on all the pipes. I called Henderson and they had a technician out to us within 30 minutes. Rich was a nice guy and quickly jumped on the situation. He vacuumed up the water, serviced the AC and had things running again like clockwork. With the $40 coupon for Angie's list members, the price was totally reasonable, especially considering emergency service on a Sunday! Isn't that when the breakdowns always happen? Definitely pleased with the service. Thanks WM Henderson!

He had it fixed in no time. The knobs to turn on the water were so old they broke. He put new ones even on the shower knob so they matched.

Horrible. Spoke with Someone and was told we would get a call back. 2 days later and still no call back.