Matthew R. Borden Heating & Cooling Inc.

It went great. They were on time, kept everything clean, and finished on time. It’s been a couple years and we’re still very happy. I recommend Matt and his crew.

I think Borden Heating and Cooling is the greatest! I bought an old house, with an ancient system, and when it began to fail, I was referred to Matt. Got an efficient, reliable heater and AC, well priced, installed by knowledgeable and profession techs. I highly recommend them!

Borden not only gave us a better price than anyone else, their customer service was top of the line. The installers were polite, professional, and efficient. The owner, Matt, made sure that all of our questions were answered, and that we were completely satisfied with the job! I will definitely have service from them in the future and recommend them to anyone else who is looking for the kind of services they offer.

Terrible workmanship and makes up excuses to get out of contracts. Probably have to take him to court. DON'T HIRE THIS GUY!

Terrible ,complete ripoff and then lies to you

Excellent. They were reliable, responsible, professional and efficient. Good work all around.

I've been using them for 7 years. They do a very careful and intelligent job with installing our AC. They also gave us a high efficiency furnace.

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Very professional, he was right on time, didn't waste any time and started checking the system. Did find an issue and fixed it temporarily, so we would have time after the holidays to get it repaired. Happy customer.

Service went very well. They were on time and professional. They provided an accurate estimate and came out the next day.

Great experience overall; would recommend them.

Excellent professional from start to finish.

Technician arrived promptly, performed service( extremily professionally); provided deturls about service. We highly recommend Borden Heating and Cooling.

Juan has serviced our unit for the 7 years we have had it. He is prompt, professional & friendly.

Everything went very well. Matthew Borden has been our service provider for many years and he has always given excellent service!!!

Juan from Matthew R Borden Heating and Cooling is the service professional that often comes to our house. He is always friendly, professional and courteous. I have never had a problem with any service professional not being on time. I am very happy with the service and would highly recommend this company.

Always on time, polite, clean & thorough. We've stayed with them for several years now. Extremely honest & reliable.

I hired Borden in August to install what he said would be a whisper-quiet geothermal system in my basement by the end of September that would heat and cool my entire house. Unfortunately, it isn't whisper quiet, it runs all the time to heat just one zone to 68 degrees with the other two zones set at 60 and 66, respectively, and it wasn't hooked up until December 10th, nearly six weeks late, and then only after I took matters into my own hands and called a different driller to drill the wells needed. Besides these basic problems, there were many snags along the way. The subcontractor he hired to remove the oil tank spilled oil in my basement, which made the whole house reek. Instead of taking care of the spill right away, I had to call him that night to have it rectified. In addition, they installed the water heater directly on the basement floor, even though I told him I sometimes get water where they installed it. He had his workers lift it, but they raised it just an inch or two. The pad the geothermal unit sits on is only about two inches high, as well, and the piping lays directly on the floor, where, again, I told him I get water. I pointed it out to him but he merely shrugged it off and did nothing to rectify it. Borden kept telling me his driller was on "a big job" and couldn't do my job yet. After getting excuses, week after week, for why the driller wasn't showing up, I finally called another driller in December and asked him to call Borden and make arrangements to finish the job so I could get my heat on before Christmas. A miracle: the driller showed up within a day or two! Borden told me that both the driller and the oil-tank remover said they'd give HIM credit next time he used them to make the snafus up to him, but Borden didn't see fit to pass any such credits on to me, the one who was inconvenienced. It gets worse. After all of this hassle, when it was finally hooked up, it was anything but whisper quiet. He disputed this, so I purchased a decibel meter and together we tested it and found it was almost as loud as a lawn mower. There was also a loud electrical buzz coming from one of the zone modules at times. Although he was there when it was buzzing and pointed out the module that was buzzing, he never offered to correct it. He also insisted the compressor was quiet -- compared to an oil or gas heater, he now tells me. He finally called me a few days later to say that I could buy a compressor cover from the manufacturer to suppress the noise. I told him I didn't think I should pay for that since he sold me a whisper quiet system, but he refused to pay. The manufacturer finally ended up having to give him the cover for free. Unfortunately, as his technician said after installing it, it didn't do anything to quiet the unit. When Borden's technician installed the cover, he also had to replace the sun room vents, because Borden had selected vent covers that threw air behind the entertainment center, wasting it. Believe it or not, when the technician was done, he gave me a bill for hundreds of dollars more for labor to install the compressor cover and replace the vents! This after I had already paid him nearly $34,000. My mistake was paying the last half before I was satisfied with the system, but he bugged me so much for final payment, I relented. When I disputed paying the additional labor charges for the corrective work, his tech got him on the phone. I told him I would agree to pay for the new vent covers but I didn't think I should pay for his guy to correct the problems, and that sent him into a tirade, screaming and yelling at me about how much work he had already done on my job, as though this was now somehow my fault. All of the problems he left me with still exist. I've been told by another HVAC company that, among other things, the unit should be sitting on a thick rubber pad to absorb noise, the compressor inside the unit should be sitting on a rubber pad to absorb noise, the inside of the unit should have rubber applied to the walls to absorb the noise, and the fluid lines should be stabilized and have flexible areas to help prevent the noise of vibrations from traveling through the ducts into the house, and that the first step in eliminating the buzzing from the zone module is to replace it to see if it's just a bad module. And to top it all off, I've been told that other geothermal compressors are much quieter than the one he chose to install in my house. Despite my complaints, he's never offered to stand by his work. I guess his screaming fit worked, since I am very reluctant to do business with a person who treats customers the way he's treated me. The icing on the cake is that the heat pump he sold me comes with a 10-year warranty on parts -- and on labor! A big selling point before installation. I big zero after he got his money. Borden's web site says: "Complete customer satisfaction is not a motto, but every day business practice for us. We want the same quality in your home that we demand for our own homes and families - it?s that simple." Except, apparently, in my case. I do not recommend doing business with this guy under any circumstances.

When I was trying to call back to remind him to give us the estimate it took a day until he got back to me. His estimate was higher than the service we used but the suggestions he made were right on. I think this is a good company and he has good work ethics, however more pricey than equivalent work can be.

I was a bit disappointed in this service call. We had used Matt Borden to install a new gas furnace in our old home. Three years later the furnace in our new home (which he hadn't installed) stopped working one cold Sunday winter morning. I called him to see about emergency service. He was honest and said the visit would be about $200 just to walk in the door. His employee was prompt and showed up soon thereafter. However, he took over an hour to diagnose a problem that even I would have looked into first: our analog thermostat was not transmitting information to the furnace. We agreed to have him replace the thermostat with a digital one for $150. I told him about how we had one in our old house that was programmable and was so convenient. Imagine my surprise when he finished the work and the thermostat he had installed was not programmable! It only allows you to punch the temperature up and down - no timer, no days of the week settings, etc. He then told me that that kind of thermostat would cost me $350 and he could come back during the week to install it. These are Honeywell thermostats and are about $50-60 even for the programmable ones. I feel ripped off. My electrician won't replace this for me because he insists that an HVAC expert should be in charge of it because of, well, exactly the problem I started with. So we had a lot of nights last winter where we forgot to turn the heat down before bedtime, and a lot of very cold mornings. Matt Borden - waaaay too expensive, especially for a customer who gave you a $6,000 job a few years ago. (We were very pleased with the $6,000 furnace job, by the way).

Heater was performing well we had recently had regular maintenance by another company. Wanted our mother-in-law room zoned for eventual use as a bedroom. At the same time we had equipment upgraded new valves, pressure relief, expansion tank, etc.Contractor made a mess of our basement, damaged a newly painted floor used our table as a work space, filled house, walked around house without protecting work boots. Heater provided inadequate heat to our second floor, a week later heater would not light made emergency call and contractor refused to respond to our calls. It took 5 months of letters, intervention of County office of Consumer affairs and township code enforcement to get them to respond. Upon inspection of the manufacturers representative from the zone valve company determined that new equipment was not appropriate for our house and required upgrade . Also determined by the township that contractor had not secured required permits , and was unlicensed for work in our area. After six months of aggravation new equipment installed.

THEY CALL TO REMIND YOU THAT IT IS TIME FOR THE SERVICE VISIT. TECHNICIANS HAVE BEEN PROMPT AND THOROUGH. WE HAVE NEVER HAD TO CALL THEM BECAUSE OF A PROBLEM. PRICE SEEMS TO KEEP GOING UP THOUGH.