BAINES & DAUGHTERS PLUMBING & HEATING

Project took longer than intially stated because project expanded, but also because the men would leave to go to "emergency work" and not return for couple days at a time - sometimes till the next week. Not very responsive via phone - would call and get no reply at all from the boss. Occasionally, he would have the worker return my call. When drainage from kitchen sink was being replaced, I asked to have garbage disposal replaced with BETTER than what I had since what I had was not working. It was a good name - #3 in the line of garbage disposals out of #5 (#5 being the best) - he replaced it with a #1 in the same line. I had to have him come back and replace that with a higher level of garbage disposer. When the lines to the toilet on the 2nd floor needed to be replaced, I required a new toilet. I requested a "TOTO" brand that was also a higher toilet due to my recent hip surgery. His comments to me were "I never heard of a Toto toilet" .....then..... "I will get you something better". Toto toilets are HIGH quality - use less water and flush like a vortex. He put in a basic piece of crap that has already clogged 6 times, and was not as high from the floor as I would have liked. He clearly did not do ANY research into what I asked for. He did not tell me that I would not be able to replace the knobs on the shower fixtures - I ended up having another plumber redo the water lines behind the wall to the shower so I could have new shower fixtures since my entire bathroom ended up being redone. He never asked me what type or finish I wanted for the sink fixtures - he just bought one and brought it over - very basic - not what I would have bought - ended up having another plumber getting a new one. I also had to call him back to clean up debris left in the basement. The worker who put in the waste pipe used a long piece of wood to support the pipe at a level where he needed it. He never cut off the excess wood. One of the workers that followed him walked right into the piece of wood sticking out.

This was a sub for our project they seemed to lack knowledge. They didn't know to help the drain problem, so they wanted to break a piece of the stopper to create more room for the water to flow. They put the pipes in.