WINDSTREAM COMMUNICATIONS

Not Well at all

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We use them on a daily basis.  We have no issues.  Their customer service has been fine.  When I call them for any issues, they more or less fix them.  But we have really had no issues since we started with them many years ago.  

Their responsiveness is good and they were here right away when we called them.    

I was scheduled to have my phone and internet installed between 1pm and 4pm. I received a call at 4 stating that I'd have to re-schedule. I called Windstream and told them I'd taken 1/2 day off work and that this was unacceptable. They found another installer who came to my house at 5:30 and did the install. had I not called to complain, I would have had to take another 1/2 day off work. They waived the installation fee when I complained. sometimes it pays to be the squeaky wheel!

Being in a very rural area, limited internet providers. So we are stuck with Windstream and they know it. Never has been fast, but last 2 months its downright unacceptable service. Constant dropped internet, like 5 times down service in an hour. Or as slow as dial up. Repeated calls to company and told there is a problem and they are working on it. Not told what the problem is and when it will be resolved.  But, we are expected to pay the bill in full!

After many calls to customer service regarding the numerous drops in my internet service daily the company sent a tech to my home. The time frame for the service tech was very rather vague and I had to spend most of the day here waiting on the tech. The tech was professional and polite even though he was unable to determine the cause of our issue other than the old line that service this area which could be causing the issue.

First of all I had to buy the router $75. Then a monthly charge for phone and internet $86. The internet didn't work initially and I had to call service who told me that the seervice was turned on 4 days before I called. The phone and internet finally started to work but the router is very slow compared to the FIOS system I had in my previous address. The router drops out at least once a day, no internet connection, and I have to reboot. Package price more than I expected, more than my FIOS.

See above regarding the "services" provided, or, rather, lack thereof. There was no service call to the home. This company has been our internet service provider for years, and for 10 months has continually stated "we know we have a problem w/internet speed at your house (per technicians), and it's being working on, and will be fixed ...." and then there's a constantly changing date. But they refuse to give up service credit for more than 1 month, though their technicians acknowledge the problem is NOT at our end. Not only will they not give any additional credit, but said "we show no calls from you other than 1 month ago. You're lying about the other calls". We have ticket numbers, etc., dating back to March, 2012. Fortunately, they no longer have a monopoly in my area.

They are the only DSL service out here so I have to use them.  They are horrible.  I have high speed DSL that is slower than dial-up because they do not maintain their line.  They do not care.  They have come out last year and a year before that about 30 times a year but still they never corrected the problem.  Even the technicians told me that until they do something with the line, that was as good as it could get.  I pay them per month, for internet service it is $49 and for telephone service it is $38.  I have gone as far as contacting their main office in Alabama but they never corrected the problem but they sent me a post card saying “Thank you for your contact we hope we have met all your needs.”  Their service men and technicians are really nice but they cannot do anything because the company does not give them the money to upgrade the internet service out here.  They respond all the time and are right out here.  They know me by name that is pretty bad; I do not like that.   I have to use them because I have no choice.