VROBEL HEATING & COOLING

Was very rude to me concerning my use of another Co. for installation of a heat system. I had gone to Vroble 'first' for a furnace install and was told by secretary, he wouldn't he able to get to it right away. I needed heat A.S.A.P., so I called Gary and Sons, they were available. Instead of facts he listen to a Realtor April Crance who made it a point to give the him gossipy info' that was wrong. He lost my business forever..

The project went very well. They were professional and came in under the quoted amount.

Absolutely furious with this company. Furnace stopped working in our rental, called this company. They showed up to diagnose the issue and charged $69 for the call, said we needed a new control board, which we were told would be about $100 for the part. Vrobels called the next day to say that the parts/labor quote was wrong, and that it would be about $350. They had to order the part and scheduled an 8:00 AM install two days later. On the day it was to be installed, I received a call at home at 8:15, notifying me that their "tech" was being given a "debriefing" and was running late. Tech finally arrived almost 45 minutes late, installed the new control board in less than ten minutes. Then the tech started the heater and walked away...total time in residence, less than 10 minutes. Vrobels charged another $354.15 for control board and install. The control board can be purchased at full retail price online for about $150. So, we were charged $200 for seven minutes of labor, after tech was 40 minutes late. I called Vrobels to complain about the price. Was given an excuse about them having to mark up parts and needing to charge sales tax. I said that $200 for labor was excessive for 7 minutes work. Whatever, shrugged it off and figured I'd forget about it. Few days go by, go to rental to some some things, furnace isn't working. Call Vrobels to complain. Said they had a letter and a "check" waiting to send us, because they felt bad for overcharging, misdiagnosing the issue, being late etc. Owner comes to look at the furnace, says it now needs a new switch and work done on the exhaust fan. Couple of days till part comes in. Switch comes in, owner comes to install. Installs switch, tries to work on fan, says fan is losing pressure, needs new fan. Tests furnace for about an hour. Then gives bill for $136.05 for new switch - does not charge for labor out of the kindness of his heart (or because they screwed up the whole thing so badly so far). New switch can be purchased for full retail online for $53.66 with free 2 day shipping, but again, he charged us $136. So he marked up the price $83. Gives us thank you/apology letter and a check for $50. The letter stated that by accepting the check (for the gross overcharge and hassle of dealing with their late and inept tech) that the repair would not be covered by a warranty - despite the parts carrying a one year manufacturer's warranty. Vrobels then calls with quote for new exhaust fan with install for $365...which again, had a huge markup. We will be calling elsewhere for the rest of the repair.

unknown

Arrived early, went right to work, to verify the issue, refilled the refrigerant, checked the system for leaks, spent 3 hours total on the problem.

Arrived on time, pleasant, reviewed what was done.

This father son company has been nothing but professional and courteous. They show up and get right down to business. Our boiler seems to be a problem child and they have stated that its a good system but tend to ave problems. They never have suggested that we buy a new system from them, nor have they taken advantage of us and charged oodles for our repairs. Its been mostly learning our system and they are always willing to take the time and explain to me what they did as well as show me. Often times its a simple fix and I have been able to reset my system and adjust it myself.