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WT Burns Logging & Firewood

About us

Family owned & operated.

Business highlights

Emergency services offered
40 years of experience

Services we offer

Tree removal, firewood & mulch., land clearing

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.422 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
59%
4
32%
3
0%
2
9%
1
0%
Showing 1-22 of 22 reviews
Martin R.
Dec 2017
5.0
Yes, I recommend this pro
Showed up when they said and stacked everything neatly

Mark C.
Sep 2017
2.0
$200
This summer I thought I would get an early order of firewood for this coming winter and have time for it to dry out before the cold hit. This summer I called WT Burns Logging & Firewood and had ordered a full cord of 16” length delivered to our residence in the Washington Crossing area. On the date that it was to be delivered I got a call that they were having problems with their truck and could not make it, so we set up another delivery date that now happened to be the day before we were leaving for a two week vacation so then the owner delivered it and dumped it in our drive way, no receipt was given because it was left in the truck that had broken down that originally had our firewood in it but had to be transferred to another truck so no receipt. I put a tarp cover on the wood till we got back from vacation. After getting back from vacation we stacked the fire wood, we have three sections that measure 4 feet high by 8 feet long and the wood only filled two sections. I called WT Burns to let them know that they shorted the load and The owner was argumentative and denied that they could never short a load that much and asked why did I wait so long to call if it was short. So I explained that my order date was a week before our vacation, your truck broke down, then got it day before leaving on vacation. I was told by the owner that someone must have stolen part of my cord and her husband would come out to check it out. I told her we have security cameras I will review. I Called back and said your husband is well come to review the recording as I have it from the time they delivered the load till we stacked it and no one ever touched it. She said there is nothing I can do for you and hung up. Video recordings do not lie, YOU SHORTED US. Husband never showed up.

Robert J.
Nov 2015
5.0
Yes, I recommend this pro
$235
Everything went as promised. First they asked what I needed and made sure I was getting what would work with
my fireplace. They made sure I would be home at the time of the delivery. The cord had a good mix of hardwoods
with a minimum of odd pieces and debris 

Beverly T.
Oct 2015
4.0
Yes, I recommend this pro
$490
.

Charles H.
Aug 2015
5.0
Yes, I recommend this pro
$125
They were easy from start to finish.  Easy to order, showed up when promised and dumped the firewood on my tarp with pinpoint accuracy.  The wood was a nice mix of hardwoods and well-seasoned compared to some other providers we've used.  I was very happy overall. 

Thomas R.
Oct 2014
2.0
$240
Delivery was punctual and price was competitive.... I thought. One third
of the cord was wet poplar. A soft wood and low btu by any standard. I
noticed it and was told it was about 1/8th of the cord. I wasn't happy
but could live with it. The ash and cherry were OK.
However the oak and hard maple were reading an average of 35% moisture using a meter but figured I could use it next year.
Next day I called and spoke to Mrs. Burns. I was told by her that
poplar IS a hard wood. When I questioned this I was told for the first
time and quot;I'm not getting into thisand quot; and that the wood would burn.
But don't take my word for it. Reference: Cornell Cooperative extension [web link removed] 20%suggested.
Also that if I had wanted a premium cord for $265 it would not include
poplar. ????? I was also told we hadn't discussed a premium cord when
the delivery was set up. I was not even aware nor was told that there
was even an option. Before the call ended and I voiced my concerns I
heard at least 6 times..and quot;I'm not getting into thisand quot;. Dismissed. Call
did not end well.
Received a return call and was told that she wanted the customer to be
happy. And was willing to refund the full amount and pick up the entire
load. However, I had spent the entire day separating the good (ash and
cherry) from the wet poplar which was about 1/3 of a cord and was not
willing to throw away the whole day, so proposed just picking up the
poplar and pro-rating a refund for it. In spite of and quot;making the customer
happyand quot; she said it was all or nothing. As a change from and quot;I'm not
getting into thisand quot;. I got and quot; I am not going to play childish gamesand quot; Very
undiplomatic and dismissive.
As far as the wood, the delivery man told me the wood is seasoned as
logs and split right before delivery. This explains the moisture
content. Every wood supplier I have seen splits and then seasons. Hence
the piles of split wood you see in various places.
As far as poplar being a hard wood see: [web link removed]
This a place with an bad attitude.



Arleen T.
Oct 2014
4.0
Yes, I recommend this pro
$125
unknown
Response from WT Burns Logging & Firewood
"Thank you for your nice review. I hope you love the wood."

Anna D.
Jul 2014
5.0
Yes, I recommend this pro
$210
unknown
Response from WT Burns Logging & Firewood
"THANK YOU FOR YOUR KIND RATING. WE APPRECIATE IT AND HOPE OUR WOOD WAS DOING IT'S JOB AND KEPT YOU WARM!!!! THANKS AGAIN!!! WE ARE GRATEFUL FOR THE BUSINESS."

Francis N.
Apr 2014
5.0
Yes, I recommend this pro
unknown
Response from WT Burns Logging & Firewood
"Thank you so much for your kind rating and for your business. We are very grateful."

Paul C.
Mar 2014
4.0
Yes, I recommend this pro
$130
Had to postpone twice due to weather conditions (snow). Kept communicating in timely manner regarding the delays in delivery.
Response from WT Burns Logging & Firewood
"This was truly a challenging time when this poor man ordered. The weather was giving us fits. We were in a situation where there was the trying to find the wood under the snow, trying to get the equipment to cooperate, you name it. So sir, I DO TRULY APOLOGIZE for the inconvenience but be assured, we worked 7 days and 7 nights a week to get our orders out as close to on time as possible! I know you got your wood on a Sunday night, and we had had about 2 dozen people who had no heat or electric calling for wood. That was quite a challenge!!! Thanks for being so kind and so patient! Hope your wood was good to you and kept you warm! Thank you so much!"

James C.
Feb 2014
5.0
Yes, I recommend this pro
$200
Delivery was accommodating and dumped as close as they could to the area where I needed it. Very professional and friendly folks!
Response from WT Burns Logging & Firewood
"WE DO THANK YOU FOR YOUR KIND REVIEW!! THANK YOU, WE ARE GRATEFUL FOR YOUR BUSINESS!!!"

Maija J.
Jan 2014
5.0
Yes, I recommend this pro
$265
Absolutely fine. The service was timely and the wood is great. A little damp from being outside perhaps, but very nice split oak and other hardwoods. The people are very nice. I will definitely buy firewood from them again.
Response from WT Burns Logging & Firewood
"Thank you. We appreciate it when people love our wood. I never want my wood to go someplace it's not making someone warm and happy. I really thank you for your nice words."

Christopher G.
Jan 2014
5.0
Yes, I recommend this pro
Delivered 1/2 cord of firewood; good quality, not much waste; delivered quickly by friendly guys; person on the phone gave me a lecture when I said I wanted to be sure that the wood I would be getting was well seasoned -- seemed like she was mad at me for asking. However, I had read that others also had this experience so I was able to roll with it. If they had mentioned that a full cord was a much better deal I would have gone for it, but they didn't tell me and I didn't ask, and when the delivery came it was too late.
Response from WT Burns Logging & Firewood
"Sorry you thought I was mad at you. I am a straight shooter, no, BS, and I get to the point. I don't see the point in selling firewood that people can't burn during firewood season, and usually that's what I say when I'm asked. All of our wood, except for ash, is seasoned 6 months to sometimes 4 years or more depending on the size and species of the log. Our residual moisture can be 30% when delivering during wet, rainy, or humid conditions. That's not a lecture, it's just fact. Sorry to have offended you, sir. I meant no disrespect."

Amanda W.
Dec 2013
4.0
Yes, I recommend this pro
$100
They were fine and had good prices. They are a small, local company so I really like the idea of supporting them. The only this is that their delivery times were later in the evening, but they did make arrangements to deliver to us earlier in the evening. They unloaded everything for us and did everything.
Response from WT Burns Logging & Firewood
"Thank you for your kind review!!! Thank you for your business, we are very grateful."

Martin R.
Dec 2013
5.0
Yes, I recommend this pro
$165
ing Horse WayMy daughter asked me to look on Angie's list for a provider of firewood. She called Tuesday evening and received a call back the same night. They delivered the next evening because rain was expected the day after. All of the wood was stacked neatly on the deck and they swept the driveway to remove pieces of bark that had fallen from the logs.
Their price is really fair and would use and recommend them again.
Response from WT Burns Logging & Firewood
"Thank you so much! We are grateful for your kind words and your business!!!"

Gregg B.
Nov 2013
5.0
Yes, I recommend this pro
$410
They were on time and had the best prices I could find. They offered multiple sizes of wood and the wood is clearly seasoned. Also, there isn't that 10% of what I call junk wood that seems to come with every cord I've previously order from other vendors.
Response from WT Burns Logging & Firewood
"Thank you for your kind words and we are grateful for your business!!! Thank you!"

Andrea L.
Oct 2013
4.0
Yes, I recommend this pro
$206
First I must say they delivery a quality product. They delivered the wood where they should have and were efficient in off loading. They were not the lowest price in the area but I went with them based on other Angie list reviews and the close proximity to my home. The issue that I had was with customer service. I had the impression that I was speaking to a family member when I called. I called on a Monday and they called back and I couldn't return the call until Thursday. Apparently, that was insulting. When I questioned the pricing, I received a litany of reasons of the pricing, ranging from fuel changes and family business. All legitimate, mind you, however, I didn't appreciate the lecture. Next I asked, if they gave a discount for Angie list subscribers, as other businesses do, that sent her over board. W e ended the conversation with and quot;don't you cancel on us, we have a waiting list and you are just wasting my timeand quot;
Response from WT Burns Logging & Firewood
"So sorry for any offense you were made to feel when I was "sent overboard" by asking for a discount? No, I think I just said we don't. So sorry that I felt that you were shopping around and felt the need to tell you that I really don't want someone to order off of me while "shopping" and then cancel at the last minute. I have customers calling me every day, and I intensely dislike when I give a space to someone who is just "shopping" and then I have not been able to give that space to someone else who calls. I feel very strongly about that. And if you deal with me, unfortunately, you will hear the truth. I am a straight shooter, I don't give any BS and I don't blow smoke. I guarantee wood that is burnable at the appropriate time with the appropriate handling for the weather involved, and I'll feel free to say it. I'll tell you the truth. You may not like my bedside manner, but it won't be a bunch of malarkey.So, sorry if I offended you, and thank you for your business. We are grateful to you!"

William A.
Aug 2013
5.0
Yes, I recommend this pro
$170
The wood was good, clean, and well-seasoned. They were very prompt with their delivery. Their price was very competitive.
Response from WT Burns Logging & Firewood
"Thank you for your business!!! We are very grateful!"

John D.
Dec 2012
5.0
Yes, I recommend this pro
$125
Called the company in mid-November. On the phone, we scheduled the delivery for 12/5 between 6 and 9 pm. They came at about 10 pm, but I had no problem with that. I was pleasantly surprised that they came without any followup checks to verify. Nice guy, good hardwood cut to the length I requested. They are a family owned comopany with their own equipment - they'll cut the firewood to any length you desire.
They were also less expensive than the other 5 companies I called for pricing.
Response from WT Burns Logging & Firewood
"Thank you for the kind words. We also had trouble with communication because I evidently transposed the phone number some how. All I know is we tried and tried to call and the number was the problem, so sorry about that!! Also, We are grateful for your business."

Charles C.
Nov 2012
4.0
Yes, I recommend this pro
$212
They only have night drop off but the service was ok.
Response from WT Burns Logging & Firewood
"Our usual delivery time is between 6 and 9 in the evening, because we load during the day, and our tree service which also uses our trucks operates in the daytime, however, I WILL ALWAYS TRY to accomodate someone who cannot take an evening delivery,. but I have to schedule carefully. Especially in inclement weather, and during the winter when the days are shorter. Sorry if we failed in any way, sir. We are very grateful to have had the opportunity to serve you!!! God Bless!!"

Charles H.
Oct 2012
4.0
Yes, I recommend this pro
$125
They were a bit late and it was a 6-9pm delivery so the hour and a half was a slight issue but they said their truck broke down so it was okay. They dumped the wood on the lawn and I had to stack it myself, which may be normal for these parts. By my measure, it was 63 cubic feet which is one short and the wood seemed pretty green. I am no firewood expert but I am not certain I would use them again. They seemed honest and not shady but their product was not great. The only reason that I might repeat is because it seems to be next to impossible to find a person who sells firewood in this area that will return your calls.
Response from WT Burns Logging & Firewood
"Our wood is all cut and split from seasoned logs to order. The wood should have a 30% to 20 or less moisture content at time of delivery depending on the weather. It could be more in snowy or freezing weather. I tell all of my customers that our delivery times are between 6 and 9 in the evening and that I can try and work with you if need be if you need a daylight delivery. I always try to accomodate where I can. I'm not perfect, and I'm sorry we couldn't delight you with our efficiency. I hope your wood was good to you and kept you warm. Thank you for your business! We really appreciate it!!"

Heather H.
Sep 2011
5.0
Yes, I recommend this pro
$500
It went very well. His men were polite. They did their job well and cleaned up afterwards extremely well.

Mr. Burns made certain we were pleased with the job.

He was, by far, the best price and yet gave excellent service.

His equipment is a bit used, but his business manner and work ethic are top notch.
Response from WT Burns Logging & Firewood
"We are very grateful for your kind words. Thank you."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

WT Burns Logging & Firewood is currently rated 4.4 overall out of 5.

WT Burns Logging & Firewood accepts the following forms of payment: CreditCard

No, WT Burns Logging & Firewood does not offer free project estimates.

No, WT Burns Logging & Firewood does not offer eco-friendly accreditations.

No, WT Burns Logging & Firewood does not offer a senior discount.

Yes, WT Burns Logging & Firewood offers emergency services.

No, WT Burns Logging & Firewood does not offer warranties.