WT Burns Logging & Firewood

Showed up when they said and stacked everything neatly

This summer I thought I would get an early order of firewood for this coming winter and have time for it to dry out before the cold hit. This summer I called WT Burns Logging & Firewood and had ordered a full cord of 16” length delivered to our residence in the Washington Crossing area. On the date that it was to be delivered I got a call that they were having problems with their truck and could not make it, so we set up another delivery date that now happened to be the day before we were leaving for a two week vacation so then the owner delivered it and dumped it in our drive way, no receipt was given because it was left in the truck that had broken down that originally had our firewood in it but had to be transferred to another truck so no receipt. I put a tarp cover on the wood till we got back from vacation. After getting back from vacation we stacked the fire wood, we have three sections that measure 4 feet high by 8 feet long and the wood only filled two sections. I called WT Burns to let them know that they shorted the load and The owner was argumentative and denied that they could never short a load that much and asked why did I wait so long to call if it was short. So I explained that my order date was a week before our vacation, your truck broke down, then got it day before leaving on vacation. I was told by the owner that someone must have stolen part of my cord and her husband would come out to check it out. I told her we have security cameras I will review. I Called back and said your husband is well come to review the recording as I have it from the time they delivered the load till we stacked it and no one ever touched it. She said there is nothing I can do for you and hung up. Video recordings do not lie, YOU SHORTED US. Husband never showed up.

Everything went as promised. First they asked what I needed and made sure I was getting what would work with my fireplace. They made sure I would be home at the time of the delivery. The cord had a good mix of hardwoods with a minimum of odd pieces and debris

.

They were easy from start to finish. Easy to order, showed up when promised and dumped the firewood on my tarp with pinpoint accuracy. The wood was a nice mix of hardwoods and well-seasoned compared to some other providers we've used. I was very happy overall.

Delivery was punctual and price was competitive.... I thought. One third of the cord was wet poplar. A soft wood and low btu by any standard. I noticed it and was told it was about 1/8th of the cord. I wasn't happy but could live with it. The ash and cherry were OK. However the oak and hard maple were reading an average of 35% moisture using a meter but figured I could use it next year. Next day I called and spoke to Mrs. Burns. I was told by her that poplar IS a hard wood. When I questioned this I was told for the first time and quot;I'm not getting into thisand quot; and that the wood would burn. But don't take my word for it. Reference: Cornell Cooperative extension [web link removed] 20%suggested. Also that if I had wanted a premium cord for $265 it would not include poplar. ????? I was also told we hadn't discussed a premium cord when the delivery was set up. I was not even aware nor was told that there was even an option. Before the call ended and I voiced my concerns I heard at least 6 times..and quot;I'm not getting into thisand quot;. Dismissed. Call did not end well. Received a return call and was told that she wanted the customer to be happy. And was willing to refund the full amount and pick up the entire load. However, I had spent the entire day separating the good (ash and cherry) from the wet poplar which was about 1/3 of a cord and was not willing to throw away the whole day, so proposed just picking up the poplar and pro-rating a refund for it. In spite of and quot;making the customer happyand quot; she said it was all or nothing. As a change from and quot;I'm not getting into thisand quot;. I got and quot; I am not going to play childish gamesand quot; Very undiplomatic and dismissive. As far as the wood, the delivery man told me the wood is seasoned as logs and split right before delivery. This explains the moisture content. Every wood supplier I have seen splits and then seasons. Hence the piles of split wood you see in various places. As far as poplar being a hard wood see: [web link removed] This a place with an bad attitude.

unknown

Called last week, I spoke with the lady who answered the phone and I told her that I'm interested in six cords of wood and where i am located at. I also inquired about the price and delivery charges she also told me that she needs at least one week heads up she will have to clear out an entire day to deliver six cords of wood. I shared with her some of my past experiences especially last year with a couple of people who said they had seasoned wood but the wood was not seasoned and it was hard to start a fire in the fireplace or the woodstove. She began to lecture me that I have a right to assume that the wood was not seasoned, and I had no right to assume that those people were dishonest and I had no right to presume that people were intentionally trying to mislead me. And she also said that she often get phone calls from people who think know it all and that basically she's doesn't appreciate that and she's pretty much fed up with that in so many words. I personally had no intent on arguing any point with this woman nor I called to attack her all I wanted to do is share with her some of my experience with bad vendors in order to make sure that the would I buy this season because let's face it no body wants to be hassled, as for me I just wanted to order the firewood the way I wanted it. Today I called again to place that order inspite of her not so great attitude last week over the phone, so I inquired if they are able to drop off the six cords in my backyard, to find out that they have a dump truck that carries three chords at a time and it doesn't look like it's going to fit in my backyard. I would have assumed or would like to have assumed if someone wants your business almost $1300 worth that would make a way to deliver the wood to you instead I was givin short answers as if that person did not want to do business. I signed up on to Angie's list because I thought I would find good reputable vendors and sorry to say this one should not be on Angie's list.

unknown

unknown

Had to postpone twice due to weather conditions (snow). Kept communicating in timely manner regarding the delays in delivery.

Delivery was accommodating and dumped as close as they could to the area where I needed it. Very professional and friendly folks!

Absolutely fine. The service was timely and the wood is great. A little damp from being outside perhaps, but very nice split oak and other hardwoods. The people are very nice. I will definitely buy firewood from them again.

Delivered 1/2 cord of firewood; good quality, not much waste; delivered quickly by friendly guys; person on the phone gave me a lecture when I said I wanted to be sure that the wood I would be getting was well seasoned -- seemed like she was mad at me for asking. However, I had read that others also had this experience so I was able to roll with it. If they had mentioned that a full cord was a much better deal I would have gone for it, but they didn't tell me and I didn't ask, and when the delivery came it was too late.

They were fine and had good prices. They are a small, local company so I really like the idea of supporting them. The only this is that their delivery times were later in the evening, but they did make arrangements to deliver to us earlier in the evening. They unloaded everything for us and did everything.

ing Horse WayMy daughter asked me to look on Angie's list for a provider of firewood. She called Tuesday evening and received a call back the same night. They delivered the next evening because rain was expected the day after. All of the wood was stacked neatly on the deck and they swept the driveway to remove pieces of bark that had fallen from the logs. Their price is really fair and would use and recommend them again.

They were on time and had the best prices I could find. They offered multiple sizes of wood and the wood is clearly seasoned. Also, there isn't that 10% of what I call junk wood that seems to come with every cord I've previously order from other vendors.

First I must say they delivery a quality product. They delivered the wood where they should have and were efficient in off loading. They were not the lowest price in the area but I went with them based on other Angie list reviews and the close proximity to my home. The issue that I had was with customer service. I had the impression that I was speaking to a family member when I called. I called on a Monday and they called back and I couldn't return the call until Thursday. Apparently, that was insulting. When I questioned the pricing, I received a litany of reasons of the pricing, ranging from fuel changes and family business. All legitimate, mind you, however, I didn't appreciate the lecture. Next I asked, if they gave a discount for Angie list subscribers, as other businesses do, that sent her over board. W e ended the conversation with and quot;don't you cancel on us, we have a waiting list and you are just wasting my timeand quot;

The wood was good, clean, and well-seasoned. They were very prompt with their delivery. Their price was very competitive.

Called the company in mid-November. On the phone, we scheduled the delivery for 12/5 between 6 and 9 pm. They came at about 10 pm, but I had no problem with that. I was pleasantly surprised that they came without any followup checks to verify. Nice guy, good hardwood cut to the length I requested. They are a family owned comopany with their own equipment - they'll cut the firewood to any length you desire. They were also less expensive than the other 5 companies I called for pricing.

They only have night drop off but the service was ok.

They were a bit late and it was a 6-9pm delivery so the hour and a half was a slight issue but they said their truck broke down so it was okay. They dumped the wood on the lawn and I had to stack it myself, which may be normal for these parts. By my measure, it was 63 cubic feet which is one short and the wood seemed pretty green. I am no firewood expert but I am not certain I would use them again. They seemed honest and not shady but their product was not great. The only reason that I might repeat is because it seems to be next to impossible to find a person who sells firewood in this area that will return your calls.

It went very well. His men were polite. They did their job well and cleaned up afterwards extremely well. Mr. Burns made certain we were pleased with the job. He was, by far, the best price and yet gave excellent service. His equipment is a bit used, but his business manner and work ethic are top notch.