Steri-Clean Philadelphia

Here is an excerpt from the text message I sent the owner, Kelly, after she refused to send back someone to finish removing the rodent droppings (essentially in plain sight) that her service person missed the day before, after charging me $300 for a task I could have done myself (but preferred to hire an ‘expert’ to take care of). “There is no excuse or justification for shoddy workmanship. Whether or not you made money (she claimed she lost money and accused me of being intentionally deceptive about the size of the area involved...really?) is irrelevant to the poor quality of service you provided. If there was an issue with the scope of work it should have been raised yesterday. And, obviously, if I had paid you $1000 for the work, it would still have been shoddy. Your tech (if that’s what you jokingly call him) was twice careless and inept. While he was here I caught some but not all of what he missed...all within plain sight. That wasn’t my job to do; it was his/your responsibility to be thorough.” I told Kelly on the phone on the day after service: “Today, while inspecting the same general area, I made just a little effort to look into a corner a couple feet away, and there was another pile of droppings your service person missed.” As mentioned above, Kelly refused to complete the job. Now it will cost me another $100 for a shop vac and HEPA filter. Don’t waste your money on this company.