Efficient Home Products, Co.

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They took over the warrantte contracts for Four Seasons Sunrooms when they went out of business. After requesting a few repairs they made it clear they weren't going to honor the warrantee for most of the installation only the doors and windows. One of the sliding glass doors exploded while I was in the room. The charged $395 to replace the glass or $295 to replace the whole door under warrantee . I chose the latter. I was stuck. The door has since proven to have a defective handle. I have tried since January 2013 to get them to fix it. I have 9 calls to Debbie, Donna & Brian and promises they will fix it and send the replacement handle. They never call back and even though they say they have sent the part it never arrives. I even asked just to give me the name of the manufacturer so I can get it fixed by someone else. They refuse to give me the name of the manufacturer. 

Angie's List attempted to get a better resolution, but failed. They finally sent a replacement handle, but it was black for a beige door, in about 20 pieces which would require a professional to come and install it and it wasn't a handle that would fit the door. I asked for my money back to buy another door and they accused me of not being willing to pay them to fix the defective door they sold me under warrantee. They are now claiming the $295 was all labor, but forgot that I had been given the choice of $395 to replace the glass or $295 to replace the door and glass. Where is the labor delivering a door that was under warrantee ?
 It is now 6 months and I still haven't gotten any fair resolution.

I had to laugh when they said I refused to pay for "parts". Parts for what? I paid under warranttee $295 for them to replace a sliding glass door which according to another dealer was the FULL PRICE for the door, not a price for installing it and it turned out to be defective. Did they expect me to pay for the handle they sent which wasn't the handle that fit the door THEY installed?

After receiving a number of estimates for enclosing our covered patio into a sunroom we selected the Four Seasons Sunroom offered by Efficient Home Products Co.  Scott was the person designated to shepherd our project.  He took care of applying for permits and arranging for inspections.  He also answered questions and checked on progress.  The workmen who were here contacted their office frequently to confirm the plans.  They also called when the trash container delivery was difficult because of the trees next to our driveway.  When the footings were dug, it was discovered that the slab for the patio was not leveled or on the expected 4 inches of gravel.  Scott called to suggest that we could continue on the current slab but would be limited in the type of flooring that we used.  A new slab was placed for an additional charge.  The work was finished over the course of about 6 weeks (including breaks while awaiting inspectors).  All of the workmen that came were professional and careful of our property.  We are very pleased with the completed sunroom. 

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Very smoothly! The salesman was very descriptive and compared their product to a few other basement companies that offer modular wall systems for basements to install under two weeks. We really liked the option of selecting the neutral wallpaper or drywall (both backed by thick insulation) because some other companies offered walls that dust would stick to because they were very textured or fabric like Owens Corning (we saw a lot of options at the home show). Also they were helpful in recommending a competent inexpensive plumber to help install the plumbing for the basement bathroom prior to their carpentry crew coming out. I was home every day and that carpentry crew of two men really worked long days and they worked so fast my husband couldn't believe how fast the walls went up. Within two weeks we had the complete basement electrical, ceiling and walls, paint, and trim installed. I honestly cannot imagine living through basement construction in the typical fashion that would take 2-3 months. The work crew was very professional and went in/out the basement egress window instead of messing up our house. You just have to plan ahead and have an empty garage for them to store their materials for about two weeks so they can quickly install it.