Best Fiberglass Pools

While the point of contact at Ordini's has been wonderful and the product is great, the installation process has been pretty upsetting. The jets in the spa haven't worked right since day one and its been over a month since install. The guys who came to dig and do the curtain drain around did not do it properly. The electrician recommended by the pool company has been a COMPLETE NIGHTMARE. DO NOT USE POWERLINE ELECTRIC!! Paul will show up long enough to get paid but he will leave you in a lurch and unbeknownst to us, also in a very dangerous situation where we had propane leaks from several locations. Materials were not right, not safe and not finished. We are lucky that we didn't blow our house up. And, worst part is, the pool company is aware of this unsafe track record and is still referring him. The concrete company they recommended said they could do all these things that really should not be done, were ridiculously priced and would have caused me even more problems. I was not told that once the curtain drain design is approved that it is what I was stuck with. Had I understood that what I was agreeing to wouldn't allow me to design the surround how I wanted, I would have done it differently. No one explained it or the fact that the pool with the integrated spa was not like a hot tub. Who knew there was a difference? It is very disappointing to spend so much of our hard earned money to make a dream come true only to be deeply aggravated and disappointed. I would recommend doing your due diligence before signing anything.

After weeks of investigating and reading about in-ground pools, researching concrete vs fiberglass, including having an in-home appointment with a concrete pool contractor, and talking to owners of both fiberglass and concrete pool owners that we knew, we decided to go with a fiberglass pool. I then spent hours investigating fiberglass manufacturers. And area fiberglass pool installers. Needless to say, I became an educated consumer. After much research, reading every review out there, positive and negative with owner responses, and contacting several installers, we decided to go with Ordini's. They have been very patient. During my investigative process I called three times, and was able to get a "live person" each time. I sent three follow-up emails, which were answered promptly. We just signed the contract on Saturday, and couldn't be any happier or more comfortable with our decision. During each interaction, whether phone or email or in-person, every staff person was professional and courteous. The information was honest and accurate. No hard sell. No trying to upgrade/upsell us with what we didn't need. Even when we were there, in the office, contract written, payment in hand, disappointed that there was no guarantee of a 2022 install, were they anything less than forthcoming that it is very unlikely. And how long it would be for concrete, etc. They didn't hedge. They didn't wait until after we handed over our deposit. They were very nice, and up-front in their answer to every question we had. And honest enough to tall us that it could be three months or more before we heard anything from them once we signed a contract. When we were at their Bristol location we met with Tom, Chuck, the owner, (and his cute dog), Hector, and others. During the two hours approximately that we were there, I watched other customers go in and out. Heard staff talk in-person with customers and prospective customers that called. It was very obvious that this is their busy season (and very possible that there was no slow down from their busy season last year), yet they were courteous to every person that walked in or called. Being in a service industry, I understand how difficult remaining courteous and professional can be, especially with staff shortages, longer lead times on supplies, and many people wanting things now. Being customer service focused has to be a way you do business to maintain it repeatedly....and they did, for the weeks I was doing my investigation, reaching out to them with questions (when they didn't know if I was a "serious buyer"), to our in-person visit, and to all the calls and other customers they interacted with. We may be waiting a year for our pool (which my hubby says is partially my fault for waiting this long to be ready to move forward), but we are confident Ordini's is worth the wait, and look forward to the installation of the pool when it is our turn. I will update you as the project progresses.....

They came as planned and installed the pool as well as the plumbing and pumps/systems in one day as discussed. They were very professional, experienced and neat. The dirt was much less than my wife and I anticipated! Mu overall experience with them was terrific. I would recommend them to anyone who is thinking of having a fiberglass pool installed. Please do you due diligence, and look at their competitors, as we did. You will find that you will be hiring them too. They are the best!

Excellent! Best Fiberglass Pools did not attempt a "hard sell", their prices for the spa and various accessories were very reasonable, especially when compared to their competitor in Deptford, New Jersey.

Best fiber glass did an amazing job. I think what I love the most is they are not a service company, but even one year out, I can call them anytime and they guide me on how to take care of my pool for cleaning, water testing, etc. They are so responsive. They didn't install my pool and forget about me. Great follow up customer service!

They did the work within a day. We had no problems what so ever. We love the pool. My wife did extensive research beforehand and their price was comparable to other companies. They did a great jon with the installation and follow up. They were very responsive to any inquiries and questions.

Initially, there was a delay in the delivery date and installation. The men who were sent to install the job were unprepared to install in our chosen location. Overall, the installation was the best part of the job. Once Ordini had installed the hot tub, they essentially 'washed their hands' of our job. They did not return phone calls (which were only requests to purchase additional things for the bathtub, ie: a surround step, or for minor repairs). Luckily, the bathtub has basically continued to work without any help from Ordini. Had they ever returned our calls, we probably would have spent an additional $1,000! We have had to directly contact Jacuzzi to find other repair providers. As far as I can tell, the Ordini name is not well-respected in the field.

They are so rude. They have no customer service. They said I was a pain each time I called. They never provided me with a receipt and never itemized anything. I've called many times and they said they would call within 48 hours and they never return calls.