ED'S WOODSHED

We had Ed's Woodshed install a fireplace insert several years ago and since then we have used their Piccadilly Sweep for an annual inspection and cleaning. Each year our next door neighbor schedules our cleanings for consecutive times for which we both get a price break. They always show up as scheduled and do a thorough job. This year I was particularly impressed by the job that Joe did in cleaning up the stove.

They were good.

It was around $600. Comparatively speaking they were the only ones who would do it. The other people said I had to replace my whole fireplace. So it was really good compared to that. They didn't do the remote starters and then when I went to another fireplace place, they told me, you couldn't add it. That I need a whole new log set and that was like $2000 or something. I was like, wow, these other people told me I could. So I don't know if it was the brand I had and these people carried them and the other people didn't. I don't know why. I goggled and that's how I just called a couple of other...I looked to you guys first and there is not a whole lot of fireplace things, mainly chimney stuff on Angie's List. So I just called around a couple of places that did gas log insert type things

Went great. The owner, Jim, came out and found a spider and web blocking the gas flow. In less than an hour our fireplace is up and running.

I had taken the door from our wood stove to Ed's Woodshed to have a new seal installed. I figured, it being almost summer time, they would fix it in a reasonable amount of time. Two weeks later, after hearing nothing from them, my wife returned to the store to inquire about the door. She was greeted by the owner who quickly lost his temper when my wife asked about the door. After his tirade, he stormed out of the room returning with the door (not repaired) handed it too my wife and said "HERE, TAKE IT SOMEWHERE ELSE." All this because she had the nerve to ask how much longer it would be. Over the years since this happened, I have spoken with others who have had dealings with Ed's Woodshed. Similar stories from everyone. Rude and obnoxious. How anyone stays in business after treating customers so poorly. I have since replaced our wood stove and chimney. I didn't go to Ed, and never will again.

I can only comment on their responsiveness, not the quality of their installation. This place would not call me back after numerous attempts. I find it hard to believe that in today's economy, a business would turn down any potential customer.

totally unresponsive, and we decided not to follow up with any other contact. Impressed with their lack of customer service.

See above

Performed as expected. Did not allow firplace soot to get onto the hearth. 5 plus years later the the top attachement bold failed causing glass to seperate from fireplace brick. When I called, they quickly scheduled someone to come to fix it. They did not charge me. I say that is standing behind your work.

After you buy something from them if you need it serviced forget it. They don't respond. I stopped in to their store twice to scheule service. It has been over 2 months since my first stop and one month since my second stop. I have not heard from them. They are good at taking your money to install but if you need service forget it.

We really liked these guys from the start. nice attitude - relaxed, but attentive customer service. Their showroom is unassuming from the outside but packed with floor models of their woodstoves, inserts and gas fireplaces. We ended up going with another company simply because we found a free-standing woodstove on sale that we loved. In the end, that company did not work out because they grossly underestimated the costs of installing the woodstove. We went back to Ed's to talk options and immediately remembered why we liked these guys so much. They educated us about wood burning inserts and had someone out to our house within a week to measure and tell us exactly what would be possible and for how much money. (The other company required us to actually put a deposit on a stove before they would come out and measure!) The unit was ordered, delivered and installed within two weeks. Nice guys did the installation. It took them three visits (two to do the full install and one to come back out to deliver a custom faceplate to cover a gap in our hearth) but each was professional and quick as possible.

They did a very good job. They arrived on time, they ordered the part, called me when it came in. They were very neat and clean.

They were supposed to be done in a week and took eight. They did poor quality work. They took money, left and never returned. I had to finish the project.

ARRIVED WHEN PROMISED. FINISHED JOB IN A FEW HOURS. NEAT INSTALLATION AND CLEAN-UP.

MERCHANDISE QUALITY EXCELLENT, PROMPT SERVICE WHEN ORDERING.