decksunlimited

Bruce and his team did a great job of designing and building our new deck for our home. We have received several complements from our neighbors and friends for how nice it looks and the quality of construction. Of the contractors we interviewed he was the only one who took the time to accurately review the design of the deck, materials choices and what the best practices are for the construction. His team is very friendly and worked hard to complete the deck in a timely manor. Overall, they are great to work with and really know how to delivery a great final product at a reasonable cost.

Bruce and the team did a great job on a 2nd story large deck. The work was completed on time other than for a weather delay, and on budget. They also came up with some great alternative designs, that really improved the look of the deck. Great Job Guys!!! I would use them again.

My husband and I are very happy with our beautiful deck, pergola and steps. We interviewed at least 5 other contractor in the Pittsburgh north areas area. Not only did Bruce provide a detailed drawing and description, quote, but his cost was very reasonable. He is extremely busy so I learned that patience is necessary when hiring Bruce, but it is worth the wait. We get compliments every week on our deck and are immensely satisfied with the outcome. Barb B.

Excellent! Bruce heard us when we told him what we wanted. Offered some nice design suggestions. Explained the process and materials. Work was done on-time and on-price. Had a couple minor "appearance" issues that were promptly addressed and corrected. Highly recommended.

Bruce and team did a great job on our deck and were easy to work with!

This was a horrible experience. First Bruce told me in July 2016 after I signed the contract and paid him over $5200 that he would have the job started in first or second week in September. When this did not occur, I tried several times to call him and leave him a message. He never returned my call. I finally left him a very stern message at the beginning of October that if he didn't call me back I would take legal action to get my money back. He ignored this message. On Friday October 14, 2016, he finally answered my call saying he was busy with other things and would start the job on October 17, 2016. I told Bruce it was already late in the year and it was getting colder so I wanted him to return my money. He said he was only three weeks late repeatedly to me whenever I asked him to return my money. At one point he said he had a cash flow problem and didn't have the money. He said "I will make this right for you by taking a $1000 off the agreed price of the project, and throw deck lighting for free" and he was ready to start the job in three days. I told him I wanted him to agree to not take any more money from until the project was done completely. He said he would agree to this and put it in writing which he never did. The project was started on October 17, 2016 and completed on October 24, 2016. There was one minor issue that he fixed and today whenever I paid him for the remainder of the job he said could I please pay him the original price since he just had some brake issues on his vehicle. I told him no because of what he told me he would do about taking a $1000 off the project. He pleaded with me a couple more times and said he was only three weeks late which was actually a month and a half late. Whenever I repeated no because that is not what we agreed on, he said "You don't have a heart. You're an a**h**e." This verbal abuse by the owner of this business is highly unprofessional and uncalled for. Mr. Monsour does not take responsibility for his actions but instead blames me for his own actions. I deeply regret having done business with this individual because he is untrustworthy and does not do what he promises at the time. If back in July he would have been honest and told me he wouldn't be able to start the project until the middle of October, I would have never agreed to having him do the project. This entire transaction has left a bitter taste in my mouth and I would never recommend this company to anyone. I will say that the deck is beautiful but the experience dealing with Bruce has been a nightmare and very stressful. To verbally abuse a customer is unthinkable and that is what Bruce did with me. I hope Homeadvisor strongly admonishes him for his unprofessional behavior. No customer should have to endure this business practice that Mr. Monsour has done with me. He needs to accept full responsibility for his actions instead of blaiming me and giving lame excuses for his unprofessional behavior.

Bruce, the owner seemed very nervous. I had to make four appointments to set the work up with him because he failed on two occasions to show up or even call to explain. He wanted a large sum of money at the signing of the contract but I declined but agreed to purchase the material. We signed a contract which included a date by which the work was to be completed. Once signed I never heard from him again. When I called his answering machine would only say that it could not take a message and he did not respond to the e-mails I sent to his personal and business account. I wonder if he was disappointed that he could not take my upfront money and run. I know I was taking a chance with him because of his actions but I was desperate to get the job completed.