Decks Unlimited

3.5(
25
)

Decks and Porches, Sunrooms and Patio Enclosures

About us

Locally owned & operated by Bruce Monsour, Decksunlimited IS NOT A FRANCHISE. Serving the entire metro Pittsburgh area, our warehouse has been located at 51 Bridge Street in Etna, PA since 1994. During 27 years building custom decks in the Pittsburgh area, and as a multiple recipient of Western Pennsylvania’s Remodeler of the Year Award, Decksunlimited’s hallmark has always been quality at a reasonable price. To maintain its emphasis on quality, Decksunlimited has never subcontracted its work. We are staffed by skilled craftsmen who have a passion for being the best they can be. Paid by the hour, not on a flat rate, the emphasis is ALWAYS on doing the job right the first time. At Decksunlimited we like to say that we aren't deck builders, but "purveyors of leisure time products." To us, designing and building YOUR deck, no matter how large or small, complex or simple, is enjoyable. While building decks may be gratifying, it is still our livelihood. At Decksunlimited, everywhere you look you will find pride. From the initial design consultation to the final clean up, Total Customer Satisfaction is our constant goal. At Decksunlimited there aren’t any dark, “hidden corners.” We don’t make promises,--we make commitments. You can rest assured with a written agreement containing all work specifications. Back this up with a 10 Year Warranty and Million Dollar Liability coverage, and the package is complete. Decksunlimited quality standards and unbeatable value allow you to create a personalized “back to nature” getaway right in the convenience of your backyard. The creation of an exciting outdoor deck project is easy-- just call, click or stop by Decksunlimited and explore the possibilities !!!

Business highlights

36 years of trusted experience

Services we offer

Residential & commercial decks, waterproofing under decks, gazebos, pergolas, roofs over decks, front porches, sunrooms, screened porches, finished basements

Services we don't offer

deck cleaning and staining

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

0%

Accepted payment methods

Check

Photos of past projects

Reviews

3.525 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
32%
4
12%
3
16%
2
16%
1
24%
Rating CategoryRating out of 5
quality
4.3
value
4.2
professionalism
3.1
responsiveness
2.6
punctuality
3.0
Write a review

Filter reviews by category

Showing 1-25 of 25 reviews
Margaret D.
03/2025
5.0
decks
  + -1 more
WONDERFUL! Bruce and his crew were EXCEPTIONAL…neat, perfectionist, and answered all my questions and concerns. We now need a fence and when ready, we’ll be calling Bruce from DECKS UNLIMITED. Margaret D.
Description of Work: Decking
Rating CategoryRating out of 5
Yes, I recommend this pro
Bob Y.
10/2023
5.0
decks
  + -1 more
Updating my last review since I cannot edit. After amicably discussing with Bruce we came to an agreement and closed the project. The deck and porch work and quality are excellent. We've received compliments from all our visitors, and have no issues or complaints with the finished product.
Description of Work: Front porch and rear deck w/ steps to lower level.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45,000
Scott S.
09/2019
2.0
decks
  + -1 more
Delay in starting the work, but once he started did a nice job. During the replacement process broke a window and told me he would fixed. He has yet to show up to fix the window (4 months later). I even offer to take cash and get it fixed myself. Reach out 5 times and never got a response. I haven't made last payment and he hasn't requested it either. But the window replacement will costs more. You would think he would return the call and be professional about the situation. But that hasn't happen. They do good work, but the unprofessional service is unacceptable.
Description of Work: Replace the deck
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
Linette G.
11/2018
1.0
decks
  + -1 more
So far, we are extremely unhappy with the owner's timeliness and lack of communication. We signed a contract in mid-July and made a payment of approximately $8400.00. Work was promised by owner to begin mid-September, work did not begin until mid-November. Owner and contractors have not shown up as promised multiple times with no communication to us to complete the work. Owner and contractors have not taken advantage of non-rainy days to work on our deck and owner has promised to work weekends, and only showed up for one. We have so far paid the owner approximately $18,000.00 so far for very little work done. Needless to say, we are extremely unhappy with the situation and the inconvenience this has caused us. The owner makes so many promises and very few have been kept, Today is sunny, 48 degrees, no rain and no one is here. This whole ordeal has been very disheartening so far.
Description of Work: Replace old deck and install roof over deck
Rating CategoryRating out of 5
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$23,000
Barb B.
08/2017
2.0
decks
  + -1 more
Our deck is fine, but big mistakes were made with the lack of flashing over the pergola. We endured damage to our wood flooring, ceramic tile floor! His workers repaired the floor but as yet have not repaid us for the hardwood that we had to purchase. We are going to have to go the the District Magistrate to get our money and take time off of our jobs to do this.. Beware of Decks Unlimited!
Description of Work: In 2016 we hired Bruce to intall a deck and pergola at the back or out townhome, we signed the contract in early spring of 2016. The deck was competed in December of 2016. This past summer, in August of 2017, Pittsburgh experienced severe weather, with very heavy rains and storms during the first two weeks in August. We were away on vacation, but when we returned, after a few days, we noticed a change in our "new" hardwood maple flooring and ceramic tile in the kitchen. We had a brand new wood floor and kitchen floor installed as well, so we called Home depot. Their installers came over and told us that WATER coming in through the back wall (facing the deck) were the cause due to an absence of flashing on top of the pergola. We were told that the proper installation of a pergola near an outside vent required the install of flashing t prevent water coming into our home. We contacted Bruce Monsour and surprising he responded immediately, once h realized what had happened. He told us his team would do the repair and they did repair the wood and ceramic floor, but as yet, we have NOT been reimbursed for the wood flooring, the transition strip or the low cost flashing (which my husband installed!). He called us last Sunday and gave my husband excuse after excuse. His other businesses always take priority over his loyal customers like us. So, I extended kindest and support for this man over the past year with a previous review, but both me and my husband are done with this contractor. How much time does it required to pick up the phone and call people back? It's not worth your time and aggravation to hire this guy - believe me, not worth it. There are other contractors out there.
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$8,900
Mohindar M.
07/2017
1.0
decks
  + -1 more
Decks unlimited reached out to me to help me with building a deck in my backyard. They were supposed to come for a consultation and i was waiting at home as per the schedule and they will not show up. I did not hear back from them on my messages or call to let me know if they are coming.
Description of Work: Appointment for Deck consultation
Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0
Deborah T.
10/2016
5.0
decks
  + -1 more
They did a great job!
Description of Work: Designed and built back deck,stairs and covered porch.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marcy K.
09/2016
1.0
decks
  + -1 more
Made the appointment to come out. Never showed up.
Description of Work: I needed a new composite deck.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Cari C.
09/2016
3.0
decks
  + -1 more
First, we love the decks once they were completed, however, I would not use him again nor can I, in good conscious, recommend him. Bruce was attentive at first, until the contract got signed and he had some money He then become a ghost as calls and emails went unanswered including a two week stretch when his voice mailbox was full and there was no way to contact him. Start dates were made and missed with no contact. Applications were said to be applied for and they were not. I kept having to call our township office to see if he actually followed through as I would not allow him to begin any work until there was a valid permit. Because he had a chunk of our money, we tried working with him including rewriting the contract to include financial penalties for days over the completion date he agreed to. He would also show up at the job site and have a few choice words for his employees if something was not done correctly and they discussed it very loudly. My conflict is that I liked Bruce and his ideas. The deck is nicely done and of good quality. The breakfast bar and cabinet are beautiful. BUT...was it worth the 2 months of frustration? No. In all fairness to him, he agreed to a discount at the end because he realized what a difficult road it was.
Description of Work: Removal and replacement of two decks. One of the decks was increased in size with a breakfast bar added plus a ground level deck added. He also built a grilling cabinet to match the breakfast bar.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
2.0
$18,000
Kimberly B.
09/2016
4.0
decks
  + -1 more
After several weeks of delays( they were suppose to start mid May and didn't start till last week of June) 2 guys showed up to start the deck. They would only work for a few hours then leave (this happened twice) then they didn't come back for 3 days. Then 1 guy comes and says he doesn't know where the other guy is. I call Bruce (had already been calling him for several days at this point) and he sends out another guy. Lots of excuses from both sides. After a lot of back and forth calls, the workers got the deck finished and it looks beautiful. I am very happy with how the deck looks but it sure was a hassle to get it done.
Description of Work: Tear off existing deck and build a new one
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$20,000
karl L.
07/2016
1.0
decks
  + -1 more
It went very poorly. He was totally unreliable.
Description of Work: I scheduled an appoint for an estimate to build a deck. He said he would call the next day to sign the contract. He did not call the next day or the following day so I called him. We set up an appointment and he did not show. Then we set up another appointment and signed the contract and I have not heard from him since.
Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Eng T.
06/2016
3.0
decks
  + -1 more
I am concerned about whether my deck will get done this summer. Buyer beware. He's probably stretched too thin. I don't think he's a bad guy, but I'm made to feel like I'm a pest to him, what with wanting to know when the work will actually start. I will post an updated review once anything changes.
Description of Work: Signed contract in May. Paid over $10k so far. During sales process Bruce was very responsive and attentive. As soon as payment was made upon contract signing, Bruce was very hard to track down. He only showed up to collect more money. Very difficult to get any answers or updates. Work was supposed to start last week, then this week, and now no idea. I am concerned about whether my deck will get done this summer. Buyer beware. He's probably stretched too thin. I don't think he's a bad guy, but I'm made to feel like I'm a pest to him, what with wanting to know when the work will actually start.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0
$32,000
John C.
06/2016
5.0
decks
  + -1 more
.
Description of Work: Job was completed in a timely, cost effective manner. Contractors were professional and courteous.
Rating CategoryRating out of 5
Yes, I recommend this pro
John C.
06/2016
5.0
decks
  + -1 more
unknown
Description of Work: Weather prevented starting earlier, but it happens with outdoor projects. Once they arrived it was worked on until finished. They replaced an outside outlet that did not work, to power their tools, helping me out. They are very proud of their work and craftsmanship, and take many photos to show others their work. |I would recommend Bruce and his workers to my friends and family.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Joy and Al W.
11/2015
5.0
decks
  + -1 more
unknown
Description of Work: They put in a brand new deck around our pool.
Rating CategoryRating out of 5
Yes, I recommend this pro
Melanie S.
10/2014
5.0
decks
  + -1 more
I had a very positive experience with them. They did an amazing job with designing the deck and they used an amazing product that I had heard of. I am extremely happy with the overall quality. The construction will pass with flying colors and I will definitely recommend them. The workers were extremely professional. They were very knowledgeable and extremely professional and answered questions I had.
Description of Work: I used the services of Decks Unlimited.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$17,000
Judy H.
09/2013
4.0
decks
  + -1 more
We decided to do business with DEK-WITH-US because we were impressed with the photos of their previous jobs. We had a few issues with the deck and Bruce was more than willing to work with us. We are very pleased with the end result.
Description of Work: New Deck
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
4.0
Yes, I recommend this pro
Beth W.
05/2013
3.0
decks
  + -1 more
He wrote up the estimate right there. It took about an hour, and that can be looked at in two ways: 1) Yes..I have an answer right now or 2) Do it later and call me back. Your choice.
Description of Work: The price was way out of line with what we expected. He tried to oversell on everything.
Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Joseph F.
03/2013
2.0
decks
  + -1 more
Not very well. The final result was acceptable but the experience in dealing with them I could have done without.
Description of Work: Very difficult to get ahold of once deposit is paid, I don't know if they just refused to get back to you or just did not care but speaking to them was a real problem.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$4,234
R R G.
11/2011
5.0
decks
  + -1 more
They do excellent work and I would highly recommend him. his pricing is very reasonable and he gave us a deal.
Description of Work: He builds decks and does all the maintenance work for us as well.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Alan S.
03/2011
2.0
decks
  + -1 more
Frustrating!
Description of Work: I would not recommend them.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$10,000
Response from Decks Unlimited
Frustrating ?!?!?! Yes, it is frustrating when someone can anonymously blog slanderous posts on a public internet forum wtithout being accountable for the content. I am not a politician or public figure-. this person is attacking my livelihood. Yes, it is frustrating when my only recourse is to write a rebuttal and hope that fair-minded people are reading it. Yes,It is extremely frustrating when I never once received a phone call indicating any level of dissatisfaction from the homeowner. Then, a year later, I read this. Sticking to the facts: A. This is a Do-It -Yourself project. Homeowner filed for and received the building permit. Homeowner was the builder of record and was responsible for all inspections and code compliances. B. Homeowner contracted with Dek-With-Us (DWU) to provide all material for the deck to be built at the rear of the homeowner's house. ALL materal necessary to build the deck was delivered. In fact, extra hardware and decking material was included just to make sure the homeowner wouldn't come up short. Homeowner was to return this extra material, but they never called. C. Homeowner contracted with DWU to install the framing and support posts per deck plans included in the work agreement and submitted with the building permit application. When the inspector required extra posts under the deck, it constituted a change order to the work agreement and hence a surcharge to the contract total. Standard DWU work agreements have a clause that provides for an hourly labor rate to be used in such instances. In an attempt to appease the homeowner, DWU agreed to install the extra posts at no additional labor charge. This saved the homeowner $ 400.00. The framing and support posts were subsequently inspected by the township inspector and passed. C. Homeowner contracted with DWU to install the steps and the handrail on it. This work was completed and passed inspection by the township building inspector. Frustrating ?!?!? Yes, it is frustrating when any and all attempts were made to satisfy this person. Throughout the project the line of communication was always open. When they called either the phone was answered or a return call was made. DWU made 2 (two) on-site visits FREE OF CHARGE to help the homeowner with some questions. The last time I spoke with him, he had everything under control. I find it incredulous he would feel compelled to write here on Angies List without ever calling me with any concerns. Frustrating ?!?!? Apparently the homeowner took on a project that was a bit overwhelming for his carpentry aptitude or skill set and it frustrated him. His last phone call to me was several months AFTER HE PAID DWU IN FULL FOR PRODUCTS AND SERVICES RENDERED. That is the risk you take when you take on a project of this nature. The option was always there to just have DWU install the deck project in a turn-key manner. Homeowner opted to save some money. DWU has been in business since 1989. DWU installs 60-75 deck projects per year. To say that a few of our clients don't get there feathers ruffled along the way would disingenious of me. 99% of the time it involves being late to start the job. It is NEVER about quality or providing the project as contracted for. In these instances DWU is ALWAYS willing to do something as a sweetener to the project, whether it is a cash discount, a free bench, a gate, staining of the deck, etc... In the court of pubic opinion, contractors aren't held in high esteem, and are often found guilty until proven innocent. If a client is ignored or disrespected that is one thing, but when they are difficult to appease or simply refuse to let you satisfy them, it can be just as frustrating from the contractor's point of view. Pittsburgh is too small of a metro area to go around beating people and not honoring your contractual agreements. I hope that whoever is reading this post is fair minded enough to take not only that but also the body of work at DWU into account when weighing the comments posted by this person.
DEWEY J.
06/2009
1.0
decks
  + -1 more
He never showed up to do an estimate
Description of Work: I called Bruce for an estimate to replace a deck. We scheduled an appointment for 6:30 on Wednesday. At about 6:30 when he was supposed to be at our house, Bruce called and said he wouldn't be making the appointment. He said he had calls to return and would be at home all night so I could call him and reschedule. His other calls must have been more important than a firm scheduled appointment. I did call later in the week and we scheduled an appointment for 5:00 on Saturday. At 5:40 he had not called and had not shown up. I called his cell phone but he didn't answer. I left a message for him not to show up. I will not do business with someone as unprofessional and discourteous as Bruce. I would recommend not wasting the time in calling him.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Jenna D.
04/2008
1.0
decks
  + -1 more
From start to finish I think this was the most frustrating experience I have had with a contractor to date. He was great for the proposal portion of the process, but the moment he got my deposit, he became non-responsive and verbally abusive. The start date for the project was set for June 21, he said that it would take 2 weeks to complete. The project was mostly completed by October 1, and there are still items that are not finished that I have to do myself. His work is fine, but every step of the process was a frustration. I probably spent over 50 hours of my time managing this project, attempting to get him to show up. In the end, after not seeing or hearing from him for a month, I closed the project, and sent him certified mail. Three days later, he showed up on my property without my permission, "finishing the job". BEWARE! This man is good at what he does but an awful business person.
Description of Work: Built a fence surrounding a city lot measuring 20 X 50, and a back deck onto my existing Victorian.
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$20,000
DOUG B.
10/2005
3.0
decks
  + -1 more
BRUCE MISSED HIS APPOINTMENT WITH ME BECAUSE HE SIMPLY FORGOT.
Description of Work: I HAD CALLED TO GET AN ESTIMATE ON A 500 SQ. FT. DECK.
Rating CategoryRating out of 5
professionalism
4.0
responsiveness
3.0
punctuality
3.0
Patrick H.
02/2004
4.0
decks
  + -1 more
THEY WERE VERY RELIABLE AND EASY TO GET A HOLD OF. THEY CONSULTED WITH ME EVERY STEP OF THE WAY. I WOULD DEFINITELY RECOMMEND THEM TO ANYONE.
Description of Work: DESIGNED AND INSTALLED OUR DECK.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$23,000

    Contact information

    20 Forest Rd, Bradford Woods, PA 15015

    http://www.decksunlimited.net

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Insured
    No License Required for Trade
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Decks and Porches,
    Sunrooms and Patio Enclosures

    FAQ

    Decks Unlimited is currently rated 3.5 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Decks Unlimited accepts the following forms of payment: Check
    Yes, Decks Unlimited offers free project estimates.
    Yes, Decks Unlimited offers eco-friendly accreditations.
    Yes, Decks Unlimited offers a 0% senior discount.
    No, Decks Unlimited does not offer emergency services.
    Yes, Decks Unlimited offers warranties.
    Decks Unlimited offers the following services: Residential & commercial decks, waterproofing under decks, gazebos, pergolas, roofs over decks, front porches, sunrooms, screened porches, finished basements
    deck cleaning and staining

    Contact information

    20 Forest Rd, Bradford Woods, PA 15015

    http://www.decksunlimited.net

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day