ERIC HENCH CARPET SALES

He did a good, fast job, and called when the carpet took longer to arrive than he expected.

unknown

It went great. He returned my phone call and arrived at our house an hour later! He stretched the carpet and re-installed the lifted portion probably better than it had been before! He charged $75 (the minimum he said it would be on the phone). He was friendly and personable. He did a great job! We will contact him for future carpet needs!

unknown

I painted the basement stairs and I purchased a runner from another source. Eric installed the carpet. He was prompt, very courteous, cleaned up the work area afterwards. We have purchased carpet from Eric before and he has done two other installations. I would definitely hire him again.

Very professional.

We have used the services of Eric Hench Carpets multiple times over a period of twenty years. Eric sold and installed 100% of the carpet in our home. Over that same period of time our carpets have needed to be cleaned multiple times. Every time we choose Eric for the job. On this occasion, as always, Eric arrived at our home on schedule and proceeded with his efficiently and professionally; the result - clean carpets! Eric's carpet showroom offers a variety of carpet colors and styles. He will have something you like. If you are not able to get to his showroom he will happily bring samples to your home. As with carpet cleaning, sales and installation are done with courtesy, skill, and professionalism. When I am next in the market for carpet, or when our carpets next need to be cleaned I will call Eric Hench.

This is an example of a business taking excellent care of a client; the entire project went well. Several years ago Eric Hench Carpet installed carpet in our living room, dining room and bedrooms. The service was outstanding and reasonably priced; unfortunately, the quality of the carpet did not meet the same standards. The problem was that the carpet stretched and became rippled in several places. Eric explained that this sometimes happens; he reinstalled the carpet in the affected areas. It stretched again; Eric reinstalled it - again! In spite of Eric's efforts the fix didn't take. When we called the third time (more than 5 years after the initial installation) Eric took the appropriate steps to get the carpet manufacturer remedy the problem. It took a bit of negotiation, but in the end our entire purchase price was refunded as a credit toward new carpet and the manufacturer paid for the labor to have it installed. Eric offers a broad selection of quality products, an outstanding work ethic, and the willingness (when necessary) to be an advocate for his customer. This is a man you can trust.