Water Heaters, Plumbing, Heating and Air Conditioning
About us
Water Heater Express has been in business for over 12 years with more than 20 years' experience. We are an authorized service provider for manufacturer's warranty work and service all brands and types of water heaters (LP, Gas, and Power Vent as well). We also work on pressure reducing valves and expansion tanks. Call us for a free quote!
Description of Work: The cost of the service was supposed to be $695.00. It cost me $1489.00. The provider always had some new reason i had to pay more. This service cost me $794.00 more. I am not happy about this. I have not used Angies list since.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$1,489
Response from Water Heater Express
Thank Heaven he used water heater express.. [Member Name Removed] was wondering why he had to replace his water heaters so often... the answer is [Member Name Removed] needed an expansion tank as well as a Pressure Reducing Valve ( prv ) . The extra work was quoted before we started the job.. he agreed and we went ahead with the complete project.. can’t find any reasonable explanation for his unfavorable review... Goes to show no matter what you do for some customers... even though we solved is on going issues.. ultimately Saving him thousands of dollars over time.they will never be satisfied ..!
Maurice M.
08/2015
5.0
plumbing, water heater repair
+ 0 more
unknown
Description of Work: Drained and flushed water heater. |Inspected the plumbing system. |Informed me on how the hot water heater works and best practices.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Rev. Dr. Robert C.
07/2015
2.0
water heater repair
+ -1 more
unknown
Description of Work: Two water heaters were purchased through Angie's List which were very reasonable in price at $1340.00. However, the added expansion tanks which we needed to purchase as advised by the installer (Steve) were overpriced at $400.00 for the pair. Also, we had to pay an additional $50.00 for the drop tubes. I found the installer Steve to be quite overbearing and overwhelmingly in-your-face. The reason I did not rate the professionalism lower was that when I did the online research, our home should have had two expansion tanks initially. Thus, Steve was accurate in advising us in that manner, even though he charged outrageously for something that appeared to cost no more than $60.00 each based on my online research while he was present. Both hot water heaters seem to be working well at this time. With the exception of rust marks from the removal of the old water heaters that are still visible on my walkway, the clean-up was adequate.
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$1,790
Response from Water Heater Express
I explained to the customer that she needed these expansion tanks. The customer was replacing broken water heaters way before their life expectancy. I explained to the customer because she did not have the expansion tanks, she was destroying her water heaters. I explained to the customer that we could provide the remedy to this situation by installing what she needed. Instead of this customer being satisfied with us identifying the root of the problem and after several other plumbers were already there at her home and missed diagnosed her problem, this customer still felt that we were trying to rip her off and this is after we waited for her to do a forensic and extensive search online in regards to what we were telling her. She finally accepted the fact that she needed these items. Even after we discounted the expansion tanks $50, she still felt that she was being over charged. After she verbally told us that she felt we were ripping her off, we explained to her we did not have to do the work and she could get someone else to do it for a cheaper price. The customer still insisted we do the work. The fact that she felt she was over charged is based on nothing. Thank you, Steve, Water Heater Express.
Zuzana R.
02/2015
4.0
plumbing, water heater repair
+ 0 more
.
Description of Work: We bought the $1195 75 gallon water heater big deal. We thought this was a great price and thought it was all inclusive as there was not fine print. The initial contact was a little strange as we received a call at 10 pm to schedule and answer questions regarding what type of water heater we had. We then found out we would need to pay another 500 for a power vent. We were a little taken aback, but decided to still take it. The guy that came was nice and professional for the most part--but was wondering how he would handle a 75 gallong tank, but he did it. Upon inspection of the tank, he told us we would need a bigger expansion tank which he could give us for another $250. OK, we're stuck, go ahead. When he was done, he said our water regulator was broken and he could fix it for another $300. Since this wasn't necessary to fix right away, we said no. My husband go a new regulator for $65 and did it himself. We were a little upset to pay more than we expected, but at least we have a new water heater and so far it seems to be working OK.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$2,036
Patricia K.
01/2015
5.0
water heater repair
+ -1 more
unknown
Description of Work: Replaced old tank & removed it. Added expansion tank & pressure gauge. Very competent, professional installation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$695
Chris T.
03/2013
5.0
water heater repair
+ -1 more
unknown
Description of Work: Lighting fast and even came on a Sunday. Highly recommend. Pricing very fair. I added the expansion tank and pan. I researched before they came and all their recommendations were right on. The water is so hot we had to turn it down. Definite hire.
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Service Categories
Water Heaters,
Plumbing,
Heating and Air Conditioning
FAQ
Water Heater Express is currently rated 4.6 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Water Heater Express accepts the following forms of payment: Check
Yes, Water Heater Express offers free project estimates.
No, Water Heater Express does not offer eco-friendly accreditations.
No, Water Heater Express does not offer a senior discount.
Yes, Water Heater Express offers emergency services.
Yes, Water Heater Express offers warranties.
Water Heater Express offers the following services: Installation & repair of water heaters.