Response from John M Shinn Roofing LLC
The bottom line I think the not so great review is due to the fact the member needed a lot of additional work, and wasn't too pleased about it.. We were contracted to replace the roofing and gutters. The roof needed all new wood, we also had to replace the fascia metal and parts of the old fascia and soffit wood as it was seriously rotted (also additional). The truth of the matter is she was always treated as professionally and promptly as SHE would allow. I can't tell you how many unreturned phone calls we had into her.. She wanted me to proceed with a lot of extra work without any firm payment date for the extra work (all new wood on her roof, replacing some of the old fascia wood, all new fascia and soffit metal). I'm sorry, but just as the member, we also have "bills"/costs, and I will not proceed with a whole lot of extra work without a firm payment date, doing so is setting myself up to either not get paid, or spend a bunch of time chasing money.. After 15 yrs of running this company I have learned that there is a certain small % of the population that is very difficult to deal with.. So, I ask anyone reading this to please look at the rest our reviews before putting any stock into this members feedback. Our BODY OF REVIEWS CLEARLY PAINT A MUCH DIFFERENT PICTURE than this member.. I have a file dedicated to this member with detailed notes and pictures because I figured something like this was coming from her if anybody is wondering what the truth is here..