New Castle Lawn and Landscape Inc

Recently worked with New Castle on installing a new patio in our backyard. We were unsure what we wanted to do exactly but they were able to take measurements and provide us with a great design. They knocked out our old concrete slab and installed a paver patio with an awesome fire pit area. Our space is much nicer to enjoy now and entertain guests. Their staff was awesome. Very professional, friendly, and knowledgeable. I even threw them a couple curve balls late in the project and they just kept on smiling and got it done. In the end they just wanted us to be happy and I appreciated that. Look forward to working with them again in the future.

It's gone very well with them. They're unobtrusive and always leave a sign when they've been here. We've been very happy with them.

The team was friendly and did an excellent job. The project was completed in a timely manner and clean up was great. I would recommend New Castle Landscaping to anyone, no matter what size the project.

We worked with Newcastle and another potential contractor on design ideas for the rear of our home which had a very basic concrete paver on sand patio. Newcastle correctly identified the need to build a foundation for the upper level of the patio; consequently we were confident in their abilities to properly construct the project. This company was very easy to work with. We arranged the projects in several contracts and they worked with us on contract terms. Key project elements were the construction of the patios and a pergola and landscaping a steep hillside area to the side of the house. They excavated and prepared the earthen base; installed geotextile fabric and 2A modified stone in compacted lifts for lower patio; install 1 inch layer of washed sand; install Techno Blu random pattern with 6x6 border on curved walkway at side of the house. Install brick edge restraint and tan colored polymer sand. Installed three stone veneer pillars for pergola posts. Excavated for foundation of patio and poured footer and set block foundation wall. Poured concrete slab for upper patio. Installed Techno blu45 pavers in mortar bed on upper slab and edged with Venetia. Set Techno Rocka steps. Stucco on outside of patio block foundation. Upper Patio was 20 feet wide by 15 feet deep and approximately 2 feet above surrounding grade. Lower patio was approximately 24 feet wide by 15 feet deep. Walkway is approximately 3 feet wide by 30 feet long. The pergola is white oak construction rough cut 20 feet wide by 17 feet deep including white oak leger board set in cut out of vinyl siding. Posts are 6x6 oak, with 3x8 rafters and 2x3 purlins. We contracted the three large trees but did the remainder of the plantings ourselves. We also plan to finish the edging between the gravel drive and the landscaped area ourselves to save some money. Final comments: We have in the past done all of our own landscaping and outdoor work, but this project was a little different due to the slope of the ground around the house, the masonry work and the size of the pergola. Brad Stephenson was a pleasure to work with and very accommodating in the design process, and worked through a number of revisions with us. The work took about two weeks to complete except for some later work on the stone steps to the side of the project (had to wait a couple weeks on material delivery). The scheduling manager was good to work with and responsive to our needs. The field staff were conscientious, workmanlike and kept their materials and equipment neatly stowed at the end of their work day. The quality of work is very good and we are pleased with it after 6 months. We expect to have New Castle back out to do some cleaning and sealing on the masonry and pergola and to work with them on a fabric placement under the pergola for shade management. This was the most expensive project that we have ever contracted. I should note that I believe that the cost is competitive based on preliminary quotes from another contractor. I rated the price good for this reason. It is possible that we could have gotten a lower price but I don't believe we would have saved significantly with any other competent contractor. We were pleased and would recommend Newcastle to others for hardscaping and/or landscaping work.

He seemed very dis interested in our business. when I called the office to see when he could get started the secretary was rude and said he may not get back to you for a while and when I said maybe he just doesn't have time for us, she said OK and hung up rudely. Would not recommend them!

I'm going to purchase the concrete and spend my own time and materials to repair the damaged curbing. I don't understand why a small business would jeopardize their reputation over a a couple hundred dollars of damage compensation.

As described earlier. I've used for many different projects, from a new awning to cleanup, cutback, landscaping, etc. Always very pleased!

All of the residents are pleased with their prices and their work. They're extremly responsive. If a resident calls me to let me know something was missed and I call them, they send someone within a couple of hours. They're very nice people to work with and really a first class company.

Things went well. They repaired the pavers and steps in 2 days which involved digging downand removing the old packing and replacing with better material and repacking the ground. I would recommend them and use them if needed in the future.

New Castle Lawn and Landscape Inc. was very good. They came on they day they were scheduled.

Good luck getting a response. Finally called about a month later and gave a lame excuse

After I first contacted them, they responded almost immediately and were at my house about an hour after that. We walked the yard and I went over what I was looking for and they provided me a quote. They were very helpful. I ended up going with them primarily because of the estimator (Brian) and being a local company. Their price was close to other bids I'd gotten, but I wanted to stick with someone local. I'm very happy with their service thus far.

The sales man was very nice, prompt, and professional. The sales man did not communicate well with the guys that actually did the work. So, I did not get what I wanted. They started the job, weeks after I had hoped they would. They only allotted one day to do this. Because they did not communicate well with the crew, when they showed up the crew did not realize how much work there was, they kind of took their time, then when I came home from work, I said this needs to be done and that needs to be done. They put it in overdrive, they started doing things sloppy, and it just did not get done very well. It did not turn out as well. Their price was okay. I was not impressed; I just will not get them to do anything else for me.

It was good. Everybody was really nice, they answered all the questions we needed, they took what we wanted design-wise, and worked with that. Everyone was great. We got a bunch of estimates, cost-wise they were a little more reasonable, it was the fact that design-wise it wasn't just coming out and giving an estimate and throwing some ideas that they had, they actually came out and listened to us, made up a decent proposal with 3-D designs and stuff like that so we had a much better experience and their price is dramatically different from any other price. They were very personable, easy to get along with and they answered questions. I micro-manage a little bit; but I asked a lot of questions and watched what they were doing. I was taking pictures while they were doing it. It was very positive. We had a lot of work done on the house. We also had some reworking done because we had issues with the wall and they came because it was guaranteed. They stand up for their warranty. Their price is right in line, they're not super inexpensive, they're not over the top expensive, they seem to be right on target. As far as the other estimates we did get, they fit in line with that.

Pricey, but excellent quality work

We chose New Castle Lawn and Landscape to perform multiple landscape projects at our home. The entire project went extremely smooth and overall we are extremely satisfied with the final result. We cannot wait until it is warm enough to start using our patio. My wife and I first met with Rick to provide him with some ideas on exactly what our expectations were going into this project. Although we had our own ideas we lacked the knowledge of exactly what type of plantings and materials would work best for our project. Rick was very helpful in taking our opinions into mind when providing suggestions not only for plants but for materials as well. More importantly, he did not try to encourage a decision one way or another and did not try to push the most expensive material as the 'best looking'. In reality there were several items he suggested (such as natural boulders) which were significantly cheaper than materials we originally planned on using. After our initial discussion Rick was able to provide us with scale drawings and mocked up pictures based on our selections which really allowed us to see the expected result before we officially committed to any materials. This in our opinion was the most helpful because several items we requested did not necessary meet our vision once we were able to visualize them -- we met with Rick once more to finalize our choices and sign our contract for work to commence. The final design was significantly different from what we had originally imagined; with their expertise they were able to help us design something that was far beyond our expectations. Once we had committed to the project we were told it was going to take 5-6 weeks before work could begin due to other projects they had already scheduled but in reality they were able to start a week early due to some scheduling changes. This is important to note as my wife went into labor the morning work was starting at our house. I was not able to be present when the construction crew arrived on the first day so naturally I was concerned something would not go right as I had planned to be on vacation the entire week overseeing the project. I was finally able to get home on the second of construction and spoke with Jeremy who was in charge of all the paver and stone work. He had copies of all of the designs and material lists we had previously worked with Rick to finalize. As the yard was all dug up from equipment I couldn't see the plan coming together but Jeremy was more than happy to walk me through the plan and explain what progress he expected each day as the total timeline was 6 days total effort. Jeremy assured us that the plan would come together exactly as planned. Each day I stopped by to check on the progress and get feedback from the crew. As the days continued the project really started to come together. By the last day everything was mostly done the crew was left with just a few finishing touches. I couldn't believe it; the project we had been planning in our mind for 4 years was finally coming to completion with amazing results. I would also like to mention this; based strictly on dollar amounts New Castle may not be the cheapest option; however, after this project I think the difference in price (few hundred dollars on this project) was money well spent. Their team at all levels of the process went out of their way to ensure we were satisfied. Some extra were also included during the construction phase based on our future plans; all without us asking and without additional charges being tacked onto the original estimate, this included running wiring for future light installation on our patio pillars, rerouting of an irrigation line that wasn't adequately buried when installed and connection of a downspout from our dry deck system to our existing downspout on the house. All of these items could have been DIY projects but New Castle put in the extra effort so I don't even have to worry about them come the spring time instead, we can immediately begin enjoying our new outdoor space. We would certainly work with them again in the future for any landscaping needs we require.

great. performed the task,professionally and expeditiously. Cleaned up and removed all debris.

They did a very thorough job. There were two workers that spent several hours meticulously weeding, reshaping landscaped areas and put down 2 - 3 inches of mulch. It looked wonderful when finished and it seems like they used a good quality hard wood mulch. Very happy with the experience. They came out quickly to give an estimate, but it did take several weeks until they could schedule the actual work, because they were busy.

good. My flower beds looks so much better. The shrubs are well trimmed and the grass looks healthy. They use products that are safe for the environment which is important to me.

The numbers were good, but it was just that I have other priorities coming up that I need to take care of.

They are the best contractors I've ever worked with. From the design/sales phase all the way to project completion, they demonstrated consistent professionalism very rarely seen in the industry. They did the landscaping for my new pool project which involved planting, lighting, boulder work and lawn restoration. They did a great job in everything! Before I began the project, I selected 6 landscapers with good reviews from Angie's list, and they were by far the best! Even before I signed the contract, the designer, Rick, provided me with a detailed drawing and went through several rounds of design modification based on what we wanted. He also took pictures of our yard and generated "landscaped" images of the yard on the computer for us to visualize. He was never pushy. The construction supervisor, Brad, and the landscaping foreman, Erik, were very accommodating my frequent concerns and design changes on the spot. When I had issues with the pool contractor and the inspector, it was always re-assuring after I talked with them. They found a solution to all the issues.They have set the standard for me to measure all future contractors. I won't settle for just any contractors again. It's high time for the industry to realize the need for professionalism and quality of service. I'd enthusiastically recommend New Castle to anyone.

I have a yearly contract with them for the lawn. I like them because they use good products and they do good work. As far as landscapers go, they are very good. I will definitely keep them around for my lawn and for my other landscaping needs.

We spent about $1500. They cleaned out a third of the yard in terms of debris, leveled it, put in fresh dirt and took out a bunch of dead bushes and trees. It was not a minor cleanup. They dug the soil out, leveled it and planted trees. It went very well. I thought that their estimate was one of the better ones. They totally completed the work on time. We had no issues. They picked up all their stuff. They did not leave any debris and stuff like that. They are a reputable company. They did what they said they would do and did it on time. They were good all around. They sent me pictures and such stuff too. They did a good job. We are remote from the spot of the work. We will use them in the future.

They did a good job and I would use them again in the future.

Brian responded to my email inquiry in a matter of hours and was at my house the next day measuring the lawn. His price was competitive and the personal service made this the obvious choice. Our lawn (which had been neglected for years) is improved after only one application.