Paul Wright Roofing

The service & professionalism at Paul Wright was fantastic from start to finish. I called to get an estimate on the work & Bruce was able to come out & send me an estimate with all the details outlined in a few days. If I had any questions, they were always quick to answer. We ran into a small problem when the roof was actually installed & Bruce called me right away to let me know and also to help with the additional insurance claim that I had to make. I was really impressed with their work & with their communication. I would absolutely work with them again and would recommend them to anyone.

Shortly after contacting them, they had someone out to look at the roof. They determined it needed to be tarped and installed the tarp within 24 hours to ensure that the roof did not leak. We had no problems while waiting to be scheduled. On Jan 15th, they repaired the roof, which was quicker than other contractors that were involved with neighbors. The roofing team members were professional, helpful, and very neat. The job took the majority of the day.

job went well, very professional, cleaned up entire area. would never have known anyone worked on the property.

Many came, quickly estimated and left, but only Bruce Richetta took the time to 'talk roof' with me. Bruce's estimating visit was approximately 1/1-2 hours. The house is a Victorian built in 1854. That is 1854! So the roofing was not without challenges. Work was completed in a reasonable time. Most of the issues on the main roof have been addressed, and the leaks repaired. There is still an issue around the chimney in extremely heavy rains (with a possible rebuild of the chimney next spring), but this is not from anything Paul Wright Roofing did. (Paul Wright does not rebuild chimneys.) After three years of wondering what was going on in this area of the roof, Bruce identified the problem when he returned to check after a heavy rain. There was an unforeseen delay due to Paul Wright Roofing having to rebuild the second-story porch in order to complete the main porch roof. (I appreciate they did the rebuild themselves, as it would have been diffcult to find a reputable carpenter on short notice, and during the height of the construction season.) And their carpenter did a very fine job rebuilding the porch!! I have no more issues with the main porch roof leaking onto the porch floor - and there were some really heavy rains and a hurricane since all roofs were replaced/repaired. The crew was courteous and arrived on-time each day...They kept the premises clean while the work was in progress.... Bonnie of the office staff was always friendly and helpful.... Bruce was always willing to take my calls, and to keep me informed of options. Overall, I am very, very pleased with the work. I will have additional roofing needs in the future. (Replacing a slate cupola roof.) I plan on calling Paul Wright Roofing for the job! Paul Wright is one of few roofers in the area who is a member of the National Slate Association.

My experience with Paul Wright is very strange. I first arranged for an estimate for some gutter work, along with gutter cleaning. An estimate arrived in a timely fashion, with the gutter cleaning separate from the gutter work (which involved a new gutter and changes to existing gutters.) The gutter cleaning was an excellent experience: they scheduled it right away, and the service was excellent. But the second estimate--on the gutter work--didn't include a major piece of the job I had discussed with the estimator (putting a gutter under the lawn for a few feet for draining purposes. I called back and was promised an updated proposal. A month went by and I called again. Another couple of weeks, and I wrote an email. Still no response, except a promise that the updated proposal was forthcoming. Another call, and a final email, after over two months of waiting for an estimate that I was told was ready. I never did receive that estimate, and more than anything I am perplexed by the non-response.

We had damage to the roof as a result of hurricane Sandy. I called Paul Wright Roofing based on reviews I read here and was not dissappointed. I am sure with all of the damage in the area that the company was quite busy, but they were able to get to my house the same day I called in order to fix our roof and mitigate any further water damage.

Horrible, company was unprofessional, unresponsive, and disrespectful.

When I interviewed them I stressed the need for improved attic ventilation and we determined that ridge vents would meet those requirements. Work appeared to go quickly and smoothly. I have easy access to the attic and went up to do some clean up after the sheathing repair. It was plain to me that only about 1/2 of the ridge vents had been correctly cut. They are a GAF Certified Installer and you can go to the GAF web site and read the GAF instructions for installing the ridge vent and any of the other products. When my sales person inspected the work, he didn't make any excuses but said they would be back right away to fix it, which they did. It does make one wonder what other parts of the job may have been sub-standard. Clean up was not as good as I expected since I picked up nails for several months after, particularly in a bed of decorative stone where I sometimes park a car. Gutter installation was OK but clean up could have been better. If you have a ranch house, do consider getting the larger 6 inch gutters.

Bruce came out and gave an estimate but somehow forgot to look at the garage roof which garnered a second separate estimate. I responded appropriately with the down payment then proceeded to wait 3 months because they were busy with commerical projects lehigh university. The work went on as finally scheduled, I had to call them back for a gutter that was overflowing on the 3rd floor which they took care of. They sent me 2 bills which was also somewhat annoying but I could live with that. During a heavy rain a few weeks past service, a leak developed in my front vestibule. I went out in the rain during the storm and noticed that there was a blockage in the down spout on the first floor roof with water backing up onto the flat roof where the leak was. I put some sealer tar there to stem the tide. The downspout to the ground level was bone dry. My wife confirmed they never ran water through the front gutters when they cleaned them out. I called to have them fix the blockage. They came and put a patch where they pulled up the tar I had put down but still didn't run any water through. I then recieved a call from Bruce stating sight unseen that this wasn't a result of their work but that my roof was old. It's a 110 year old house. He came again in my absence and took pictures which amount to nothing and sent a bid for $1k to change the gutter slant and maybe put down some more patch. They do not listen and for a repair cost of roughly $200, they lost a customer that they would likely make $20k off in the next 5 years. I tried to speak to Bruce's superior Paul and the call was not returned.

We had a great experience beginning with Tony. He was very knowledgable, answered all our questions, and gave us a clear understanding of what to expect. The proposal was fair, and available by e-mail. The cost was a bit more expensive than other quotes but well worth it. Our crew was very professional and respectful of our property and us. There was no foul language, no cigarette butts, and they took a lot of pride in their work. Every interaction with mike and our crew was pleasant. Our property was cleaned up each day with care taken to collect loose debris. There was always someone to speak with when I called. Thanks Bonnie for always being pleasant and helpful. Jim was the last person we met. He inspected the completed work, and even refused final payment until he replaced a screen with a small tear. Our roof looks great, and has performed well with subsequent heavy wind and rain. We would highly recommend Paul Wright. It is well worth the investment.

This company was the closest with the best reviews. I got in touch with them and made an appointment. They came out and gave us an estimate and told us what the problems were and they could do the work. We never heard back from them. We called them back a couple of weeks later and got no response. We called several times and never got in touch with anyone. My husband finally got in touch with someone and told them that we did not want them to do the work anymore.

Went very well. Friendly and courteous service.

I found them on Angie’s List. Everything they did went pretty smoothly and was pretty good as well as quickly done. The only thing which they could have improved was their communication as I did not realize what the inside would look like once they replaced the skylight because once it was done I was surprised, but it not a big deal.

He was really wonderful. He didn't honor the coupon that was on Angies List but other then that he was terrific. I was very impressed with their promptness and professionalism. They were very good at cleaning up as well.

I called 3 different roofers to get quotes. Paul Wright was the same price as one company and higher than the other. My decision to go with Paul Wright was based on the excellent service I received when they came out to look at the damage. The individual was very professional, adressed my concerns related to my roof and the damaged gutter, and offered suggestions for upkeep on some of my other aged gutters. All around good experience.

Wonderful experience with Bruce, the estimator. Well-knowledged, climbed on roof (no other estimator did that). Also checked chimneys (no other estimiator did that either). Wonderful experience with office staff. Wonderful experience with installers. Property totally cleaned up. Would definately recommend this company.

I called them and they came out. After they came out I call them many times over a course of 8 months and never even got an estimate. I talked to the receptionist and she did not know what was going on either. I heard that he does good work and that is why I called them. I wish I could have found out.

Very well. They were professional and held to the quoted price.

The gutters were started and completed in one day. They looked good, but there were issues with the pitch which caused dripping and some water remaining in the gutters. There was also an issue with dripping with one of the gutters not being right up against the house which did not show up till the big October snow storm. The roofing company always responded timely, and assured me they would make every effort to correct the problems. All problems were dealt with promptly. It would have been better if all had been installed without needing the corrections, but in the end they took care of everything.

Perhaps a water test would have been better called for to isolate the issue. But what's done is done. I am frustrated that we still face this water issue by the fireplace after the time, effort and cost that went into addressing the problem. However, PWR and Bruce has expressed that they are committed to solving this matter. I'll update my review on the fireplace once PWR has hopefully solved the problem. Update: After numerous attempts to contact the company for a followup repair during the early part of this year, PWR finally responded with an appointment at the end of April which they never showed up for . Since then, I tried to contact them again to no avail. Apart from being told that I am a difficult person to please (mind you the problem is not rocket science and I had paid a premium to get my water issue resolved), we are at a stalemate with this matter after filing proceedings. In conclusion, I would not recommend PWR due to lack of professionalism and disengagement. Of course, they will offer and promise you their commitment until they receive payment. After that, good luck in trying to get them to return. So fellow members beware.

Everything went according to what their rep said and actually they were able to complete the job earlier than expected.

Since weather was an issue, it was easy to keep in touch with them to re-schedule and find out when they could do it. I'm not into climbing roofs, soI can't say what it looks like, but my problem seems taken care of. They cleaned up afterward, perfectly.

No problems setting up the appointment. The replacement estimate might have been a tad too much but the ease of dealing with this company is a good selling point for me.

See the narrative above.

The work was great. They told me they would be here in two to three weeks, but it took over two months. The day they called, they were here very promptly. I would use them again in the future if necessary.