Pittsburgh Gas Grill & Heater

The only reason that I gave 1 star is because there is nothing lower! This company is the most unprofessional company that I have ever dealt with. They made a commitment to perform a repair/cleaning on my grill the week before memorial day - they never showed up, never responded to calls or texts. Then 2 weeks later it's all sunshine and lollipops - can we come and clean your grill? No apology, or anything. The person here didn't do much more than text on his phone while here. He painted the outside hood of my grill and it is a total mess. It has runs, streaks and missed spots. The repairman told me to buy more paint and keep putting more coats of paint until it eventually evens out. I don't recommend this company for any services - they cannot even return a call or text. Sketchy.

Mike is a worthless bum of a business owner! He will not stand behind his word! He incorrectly ran a gas line to a grill that I purchased from him back in June 2022. He said that he would make it right and to date has failed to correct the job! The igniter on the grill has since broken and this guy won’t answer the phone or reply to any messages! He no longer has a store front and it’s clear that this guy doesn’t care! He’s running the business into the ground as I understand under previous ownership, they were top notch. Do not hire this company for anything! If I could give zero stars, I would! I’ll be putting the word out all over social media as well!

Very disappointed. The email attached below says it all. I originally contacted Pittsburgh Gas Grill & Heater through "Request a Quote" feature on Angi on April 28th and followed up with phone call. I was told their Gas Grill Service would cost $165 and they would "call in a couple weeks to schedule". Since then I have called again twice and even visited their shop. Each time I've been told "we'll call in a couple of weeks to schedule". I sent an email on June 24th, no response. It's now July 8th. How long should I wait? To:info@pittsburghgasgrill.com Details I first contacted your company via the "Request a Quote" feature on Angie's List on April 28th. I am interested in the Gas Grill Service as described on your website. Gas Grill Service Safety Check for Gas Leaks, Check All Connections Remove and Check Burners and Clean Debris from Gill Bottom Repaint Grill Head (if Black Aluminum) / Clean Stainless Steel Grill Heads Check Venturi Tubes for Blockages I followed up with a phone call and was told it would cost $165 and someone would call me in a couple of weeks to schedule an appointment. Since then I have called several times and even visited your shop. Each time I've been told someone will call in a couple of weeks. It's now June 24th and I still haven't heard from you. When do you think you'll be able to come out and perform the Gas Grill Service on my Weber Genesis E310 Natural Gas Grill?

Never received a reply to the request for service

Mike did an amazing job. I would like to thank Mike Z and Rich for all their help. I will use them in the future and will recommend them to everyone. Thanks again for the great service. Tom O

Requested a review & was never contacted.

still in planning stages. but looking promising.

They ordered a new part for this very old gas log and tested it, but it didn't fit quite right and was leaking gas. They gave me a good deal on a new gas log and didn't charge anything for the work performed on the old one. They did a really nice job on the installation of the new one and it looks and works great!

During the installation process the guys realized that the gas log burner had been damaged during delivery from manufacture. They did everything up to the point of the attaching the burner and promised to came back the next morning (at our convenience) and finish the installation. The next morning, they were on time and finished quickly. The guys did a great job and have even have done a few follow ups with us to make sure we are happy.

They did it quickly. I have a beautiful landscape and they had to put in a gas line and they did that without bother my landscaping. All of their lanterns and lights they have are made in America and they are made locally in Pittsburgh. They have a big factory. You just don't find companies doing this anymore. When I called the factory they told me to call Pittsburgh Gas Grill & Heater and I could buy the products thru them. They were really nice and they let me make payments. I think I bought them in July and by the end of August everything was ready to go and I said no I haven't paid you yet and they said oh no we know you are going to pay us.

They also come out once a year and clean the lights.

They replaced the broken parts, installed a new light, and fixed the flow of the gas to the burners which kept blowing out in strong winds. Their customer service was excellent!

Mike gave me an estimate over the phone and delivered and installed the logs. Great job. Mike promptly came back out to fix a glitch

I was very satisfied with them. I had no problems with the unit. I have 30 years of experience. They were very good. They were very professional. They didn’t mess with my place. They did what they were supposed to. They are reliable. Their product is good. I had no problems with it for the time that I had it. They have quality product. I can buy anything from built-in-gas, gas slots to gas peroxide. They were very good.