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Pawlak's One Hour Heating & Air Conditioning

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

Marty and Jane Pawlak owners of Pawlak's One Hour Heating and Air Conditioning have been in business since 1978, additionally, Mary Pawlak has been working in the HVAC industry for over 38 years. Over the years they focused on building relationships with their customer while throughly cleaning, installing, diagnosing any equipment that needed to be repaired. Marty and Jane's customers have been loyal members for years and are known for spreading the word about their positive experiences with Pawlak's One Hour Heating and Air Conditioning. As their business grew rapidly Marty and Jane Pawlak decided to join the One Hour Franchisee in 2004. At One Hour Heating & Air Conditioning, respecting the customers' time is Marty and Jane's #1 priority. That's why they stop at nothing to provide on-time service and quality installation and repair work that gets done right the first time. With an emphasis on customer service, courtesy, and appreciation, every job performed by Pawlak's One Hour Heating & Air Conditioning is completed in a prompt, accurate, and efficient manner. With hundreds of franchises all over the country, Pawlak's One Hour Heating & Air Conditioning has solidified its nationwide reputation as a trusted HVAC company that values its clients and consistently exceeds expectations. Additional phone number - (412) 341-3424.

Business highlights

47 years of trusted experience
Emergency Services Offered

Services we offer

General HVAC, air conditioning installation, air-conditioning repair, heating insulation & repair, boiler, indoor air quality, ventilation, water heaters, water coolers, gas lines & pool heaters.

Amenities

Free Estimates
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.7137 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
5%
3
4%
2
1%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 137 reviews

Mary Z.
07/2020
5.0
heating & air conditioning/hvac
  + -1 more
The service was great, cleaned up after themselves very well, and they were focused to finish the job quickly. They were very responsive, compared to the service provider that I called and previously used but they did not return our call.
Description of Work: Air Conditioning and furnace installation
Rating CategoryRating out of 5
Yes, I recommend this pro
$12,000

Marsha N.
11/2019
5.0
heating & air conditioning/hvac
  + -1 more
One Hour is a quality company. They have always been responsive and on time. Jason was the technician this time and he is personable and thorough.
Description of Work: Furnace check for winter

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Tracy G.
07/2019
5.0
heating & air conditioning/hvac
  + -1 more
Arrived on time. Explained what changed from last year and advised on another issue. Fast friendly service.
Description of Work: Air conditioner clean and check

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dennis L.
11/2018
5.0
heating & air conditioning/hvac
  + -1 more
The service visit went well. They were on time and were professional and knowledgeable. I have them return in the spring to check the AC. I would highly recommend Pawlak One Hour Heating and Air
Description of Work: Furnace & humidifier maitenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeff N.
07/2018
3.0
heating & air conditioning/hvac
  + -1 more
First: I want to be fair. Mr Pawlak was responsive to phone calls, showed up on time, and was neat and tidy in both appearance and in his work. My dissatisfaction lies in value for money, and in the lack of durability of the repair part installed. This is a follow up review to my first review last year. Barely a year after service by Pawlak's, the capacitor that Mr. Pawlak installed blew. This time I was smarter, I ordered a quality replacement part: Amrad 45/7.5 capacitor (as spec'd by manufacturer), and went with an American made part guaranteed for 5 years. The American made, guaranteed, quality part was $30, and it took 15 minutes to replace (most of that removing/replacing the access panels). The picture below shows the part installed by Mr Pawlak. It might be difficult to see, but the capacitor is bulging at the bottom and does not sit flat on the desk. This is a classic sign of a blown capacitor. This makes me think back to the "maintenance club" offer, and makes me a little angrier. I don't mind paying for service. $350 to replace a sub $10 part with 15 minutes of work "while you're on the way to another job" is not fair value for work done. $150 or $200 would have been fair, $350 for a terrible quality part was gouging. On top of that, when I read some of the reviews here, others had similar work done and paid far less. Avoid.
Description of Work: Replace capacitor on AC condenser

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$350

Linda B.
01/2018
5.0
heating & air conditioning/hvac
  + -1 more
Ammazing-quick response and service. Technician was awesome-price more than reasonable-tech very helpful advising future issues
Description of Work: Furnace stopped during 0 weather on a holiday

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kirstan B.
11/2017
5.0
heating & air conditioning/hvac
  + -1 more
FAST, QUICK RESPONSE. EFFICIENT. ABOUT 25% less than other quotes.
Description of Work: replaced fuse, variable speed motor in HVAC. Changed and provided new air filter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Betsy S.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
A/C stopped working on my rental property over a 90 degree weekend. I was able to schedule a visit within 24 hours. They were prompt. They did a great job of explaining the issues and costs before fixing everything. A/C unit needed to be power-washed (don't think the prior owner had cleaned/serviced it in the last 6 years) and recharged. Price was reasonable. They were done within a couple of hours, and everything has been working well since. My tenants and I were both very pleased.
Description of Work: fix or replace A/C that wasn't blowing cold air

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Lisa R.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
Good, they were very accommodating and prompt.
Description of Work: I needed a new air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donald J.
08/2017
1.0
heating & air conditioning/hvac
  + -1 more
Horrible bought a service and it still doesn't work correctly
Description of Work: Bought a new a.c. and furnace

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0

$10,700

Response from Pawlak's One Hour Heating & Air Conditioning
We tried many time to contact the customer to resolve any issue that he had with our installation, but to no avail. The customer would not let us help with his concerns.

Jason G.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
It went extremely well. Marty took the time to not only examine and address the problem, but spent a few extra minutes helping me troubleshoot cooling issues we were having upstairs in the baby's room. He was extremely professional and very helpful.
Description of Work: Had a problem with the A/C not cooling adequately - needed refrigerant topped off.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$370

Donald J.
07/2017
1.0
heating & air conditioning/hvac
  + -1 more
It was absolutely horrible and still is i paid $11000 for a new a.c. and furnace he guaranteed me and my wife that
Description of Work: Needed a new furnace and a.c.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$11,000

Jeff N.
07/2017
3.0
heating & air conditioning/hvac
  + -1 more
20 minutes of labor and replacement of a $25 part came to 380 bucks. Response time was good. The price of the repair, and the offer of the "club" that went along with it was an insult. Never again.
Description of Work: Replace capacitor on AC condensor

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$380

Response from Pawlak's One Hour Heating & Air Conditioning
The "club" that we offer our customers includes the following benefits: Increase the life span of the system 15% discounts on repairs Decrease utility costs Front line priority service Reduce breakdowns Keep warranties valid Automatic reminder of maintenance due.

philip P.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
good He looked at and said we have a few years left.
Description of Work: Check the air conditioning unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Sarah P.
05/2017
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Mr. Pawlak truly cares about his customers. He was very attentive when we were having issues immediately after installation. His crew may be a little less attentive; I called multiple times to get the owners manual and was told by office personnel that it would be sent to us. On one of Marty's subsequent visits (wherein we discovered that the pressure had been set at a dangerously high level on the unit from previous fix-it attempts from crew) we found the packet, stuffed inside the unit. The staff is a little less than on top of their game, but Marty definitely cares and wants his customers to come away with a positive experience and will work to make that happen.
Description of Work: New boiler; installed boiler/instant hot water combination unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,650

Bob A.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
They charged me $250 and that included the hardware. I have used them a couple of times and the guy is able to diagnose exactly what is wrong, shows me what is wrong, and just replace what he has to replace. So, I feel very confident after living in an area where people like that would always take advantage of you.
Description of Work: I have used One Hour Heating. I have had him replace a thermostat before.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Tracy G.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
Great service also enrolled in their maintenance program which is a great value at an affordable price!
Description of Work: Furnace clean and check

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Daniel A.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
I contacted Pawlak's on August 12th to repair my AC unit which stopped working the night before, they were able to dispatch a technician on the same day and within 4 hours to diagnose and repair my AC unit. The technician arrived within the stated two hour window and had the unit up and running within an hour.
Description of Work: Air conditioning unit diagnosis and repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Kristen C.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
My husband and I bought a home with no ductwork; the previous owners had been using window AC units but we wanted a better solution. I don't know how many HVAC companies I had come out to the house-- more than I cared to count. Many didn't even get back to me with estimates; one called the house an "HVAC nightmare" and another told me there was a reason the house didn't have A/C. Finally, after getting some estimates that just weren't feasible, Marty came out. He was very thoughtful in his approach and thoroughly explained his recommendations. We ended up adding ductwork to some of the house and using a ductless mini-split to cool another part. The Pawlak team was great to work with throughout the entire process. I can't say enough good things about our experience with them-- they will definitely be our go-to for any HVAC needs in the future!
Description of Work: Pawlak's provided an A/C solution for our previously ductless home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

tom K.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
Great, came out on a Saturday. Was very responsive and the job was done at a very convenient time. Would work with again
Description of Work: Check hvac

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Justin T.
02/2016
4.0
heating & air conditioning/hvac
  + -1 more
First, I was very impressed with the speed that these guys came out to my house. It's been a while since this happened so my details aren't perfect but here goes. My AC unit (which operates just the 2nd floor of my home) was basically overheating and shutting off during the heat of the summer. I turned it off until they came. Their punctuality was great. After changing the capacitor and doing some testing (this took 45 min), they said everything was fine and there was no problem. As the unit was running and they were about to drive off, it started locking up like it had been doing, so I chased the guys down and they went back to look again. After looking at this more, then they changed their mind and said it was the fan motor that was bad, and for the cost of repair I should consider getting a completely new AC unit (mine is 10 yrs old). This is where things continued to get complicated. I did talk to Marty who was very nice and knowledgeable and who is in charge (he did not actually come to my home). I heard about the changes in coolant, and better efficiency of a new unit, etc. So this was heading towards getting a new unit but this was tied into a 2nd furnace in the attic. Marty thought it was just an air handler based on what his guys told him (somehow the repair guys who looked at it didn't realize it was a full gas furnace, strange to me). After showing him some pictures and reading off the serial number, he said that if we replaced the AC unit, we'd have to replace the furnace too. Again I heard the line that the furnace was nearing end of life at 10 yrs, despite the fact that it works fine. The project was now getting more and more expensive, well over 10,000.00. I started to feel uncomfortable and got a second opinion from an independent guy who does HVAC work on his own. He said that these guys put in the wrong capacitor, and that a fan motor repair really isn't expensive. He replaced the fan motor and new correct capacitor for 300.00 and that included labor. It worked perfectly fine the rest of the summer. It makes me a little sick to think about how much I could have spent for what probably wasn't needed when a minor repair was fine. I don't think Marty or his crew did anything wrong, they were just a little more eager to do the "big job" than I was.
Description of Work: I purchased a deal for a service call from angie's list for AC unit that wasn't working. Because these guys replaced a capacitor I ended up paying a little extra so the total cost was around 100 I think

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$100

paolo P.
02/2016
2.0
heating & air conditioning/hvac
  + -1 more
The furnace they serviced a few months before stopped working. It was just a blown fuse that took a second to replace. I paid $230, they were inflexible about that. The old fuse box isn't even necessary but they've never told me that. I'm stupid but I thought it may be useful to share this experience.
Description of Work: Replace a fuse

Rating CategoryRating out of 5
value
2.0

$230

Response from Pawlak's One Hour Heating & Air Conditioning
We will call customer to address issue. We were not aware of the concerns of the customer.

Dennis S.
12/2015
4.0
heating & air conditioning/hvac
  + -1 more
It was okay. I paid more because I needed additional Freon. It was around $200 additionally. It was reasonable. It wasn't a great bargain. But I don't think it was overpriced either. They did a pretty good job.
Description of Work: I purchased a big deal from them. It was $49 for heating or cooling system service call plus $25 credit towards repair.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

Michael K.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
Awoke Sunday to find furnace was not working. Contacted Pawlak. They called me back in 10 minutes and were at my house within the hour. Prompt, clean, knowledgeable and courteous. Highly recommend.
Description of Work: Fixed short in furnace and checked for other issues. Found a burned out UV bulb and we will follow up on that issue.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Brian K.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
Good service. Very knowledgeable and was able to explain all the options. No pressure.
Description of Work: Replaced air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Contact information

5330 Progress Blvd, Bethel Park, PA 15102

onehourpittsburgh.com

Service hours

Sunday:
8:00 AM - 4:30 PM
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
8:00 AM - 4:30 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Air Duct Cleaning,
Energy Efficiency Auditing,
Mold Testing & Remediation,
Gas Logs,
Fireplaces,
Water Coolers

FAQ

Pawlak's One Hour Heating & Air Conditioning is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 4:30 PM

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Saturday: 8:00 AM - 4:30 PM

Pawlak's One Hour Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Pawlak's One Hour Heating & Air Conditioning offers free project estimates.
Yes, Pawlak's One Hour Heating & Air Conditioning offers eco-friendly accreditations.
No, Pawlak's One Hour Heating & Air Conditioning does not offer a senior discount.
Yes, Pawlak's One Hour Heating & Air Conditioning offers emergency services.
No, Pawlak's One Hour Heating & Air Conditioning does not offer warranties.
Pawlak's One Hour Heating & Air Conditioning offers the following services: General HVAC, air conditioning installation, air-conditioning repair, heating insulation & repair, boiler, indoor air quality, ventilation, water heaters, water coolers, gas lines & pool heaters.

Contact information

5330 Progress Blvd, Bethel Park, PA 15102

onehourpittsburgh.com

Service hours

Sunday:
8:00 AM - 4:30 PM
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
8:00 AM - 4:30 PM