Dan-Tam Concrete

DAMAGED MY DRIVEWAY! Dan came to my wife on 5/21/18 to ask permission to use my driveway to service my next door neighbor pouring concrete on 5/22/18. My wife reluctantly gave him permission, in good faith, after he assured her he would take care that nothing would happen to the driveway. 5/22/18 after the work was done, I arrive home to see my concrete driveway apron was cracked. An attempt was made to cover it with a skim coat, but the rain washed it away that night. I had called 5/22/18 got a voice mail, and texted Dan at the same number which stated they accept text, but he never called or texted back. On Wed 5/23/18 I spoke to the workers to advise I had been trying to reach him but he didn't reply, and they told me they would let him know. When I returned home, a skim coat was once again applied. The problem with this is that filling the crack with a skim coat will do nothing in the winter when the snow, salt, and freezing water reopens the crack and causes the corner to pitch and heave. Even his workers agreed the whole section should be removed and replaced to prevent this from happening. In spite of my texts to him, Dan has not replied. This is a concrete company, and the repair should not be at my expense since he assured my wife that no harm would come to my driveway. He has not so much as apologized for the damage, nor communicated with us in any way.

I called and left a detailed message with appropriate phone numbers. Only one contractor left a message. Now that contractor has my business. Anyone who is so busy that they cannot leave a message is apparently busy enough, unresponsive and unprofessional.

Would highly recommend Dan Tam Concrete. They were very professional, from Tia who worked with us on the contract, to the group of guys that came to make the sidewalk. They gave us good advice and recommendations on our color choices, started a day earlier than planned, and were always on time throughout the process. Secondary accent color created quite a dust storm during pressure washing the 2nd day, so be prepared for the dust. Part of the process. Since the weather was good, they were able to complete the job in one less day than expected. Colors don't appear as expected until final cleaning/ sealing, so don't get panicky when you see the colors in the beginning. Beautiful looking job.

Spent over 5k to have a stamped concrete patio done. Product looked awful after 6 months, concrete is pitted and the finish is peeling away, & discolored. I have been trying to get the issue addressed for over a year with no resolution, and zero communication. I have friends over to the house quite often and they cannot believe that my patio is less than two years old, due to the awful look of the finish. I would never use this company again, and would never recommend. I will be contacting a real concrete professional to fix the eyesore that I now have in my backyard.

They showed up when they said they would and did their job very professionally and seemed to know exactly what they were doing. It all seemed to go very smooth once the work began. I did, however, have to request that they didn't leave cigarette buts in and around our yard. This constructive criticism was received very gracefully and the issue was rectified. The main gripe I have about Dan-Tam Concrete Contractors is their overall level of communication. When they did the initial consultation and quote (22 April 2014) they were extremely communicative and punctual up until just after we signed the contract (29 April 2014). They were extremely nice and eager for our business which meant they catered to our schedules and were quick to get the contract signed. When we signed the contract back in April we were given a general idea of when the work was going to get started, roughly two weeks from that time about the week of 11 May 2014. However, mostly owing to the fact that we were in the middle of an extremely wet spring the work was delayed until late June. This is extremely understandable as you cannot generally do concrete work when it is extremely wet out and/or raining and there were an unknown amount of customers ahead of us. The main issue with our experience with Dan-Tam is the fact that I had to reach out consistently during that roughly 2 month time frame to get an update of when they thought we would start work. We would have been extremely appreciative of receiving a weekly update e-mail, or at least bi-weekly, just notifying us of the general delays in their other projects, again extremely understandable with the wet Spring, letting us know our situation. I have a feeling that they would not have let us know our status in their work queue until just before they were planning on performing the work had I not reached out to them. Unfortunately when I was the one being proactive and reached to them there was usually a significant delay in their response. Overall a good experience with Dan-Tam and they are good about the payments and not taking any of our money until after they started work. This is very respectful and alludes to their good business practices. When we do decide to spend the money to get our driveway repaved we will certainly reach out to Dan-Tam again and consider their services. If I had the chance I would suggest this company to our friends and family.

Another absolutely awesome job by Dan Tam!! This is my second home where we have used there services. Quality of their work is second to none! Dan and his team are always professional, super responsive and prompt. Tia was absolutely wonderful, stopping by my home to help us pick out colors and an appropriate pattern. They work until the job is complete - and do it fantastically! I would highly recommend Dan Tam -

Everything went great. Dan is an interesting guy to say the least but he is extremely nice and knows his stuff. He had my best interests in mind and even made the comment that I shouldn't extend part of the patio out one way too far because he felt I was running into wasteful spending. We are now on his schedule to have work completed shortly. He came up with a wonderful design based on my extremely vague requirements and instead of making the plans larger (I was originally considering a stamped concrete path from the front walkway to the back patio on a relatively steep stretch of land) he suggested that I just use stepping stones and put them in myself for the path because of the pitch/roll of that section of my yard as well as the need to mow around it.

Dan Tam did a very professional job. It all started with a free estimate provided by the contractor. Once we decided to go with Dan Tam they provided a schedule for the activity and were actually able to start almost a week sooner than they said. Before they showed up they called to make sure we could handle the early start. They designed the pad to be more than a square concrete pad which makes it look more like a patio that a concrete pad . The finished area is 544 square feet. During the excavation phase, they removed several truck loads of dirt, the old concrete which was present, and leveled the area under the deck insuring the slope was away from the house. Once they started the actual work the entire project was completed within a week. That included the removal of dirt and old concrete, framing it out, rerouting a downspout under the pad and away from the house, pouring the concrete and doing the stamping. When they were pouring the concrete and doing the stamping they were very careful to protect the house and siding. The excavation allowed for 4and quot; of stone and 4and quot; of concrete (4000psi) with 10-gauge wire reinforcement. The finished patio was colored and and stamped with the pattern and colors of our choice. Too complete the effort they washed and sealed the finish. During the project they were very available to answer questions we had concerning the work. We are very satisfied with the work and will certainly use them again for future projects.

..From the time we called to get an estimate and the time the job was complete was under 3 weeks. The young men in his crew were all professional every step of the way. I would and have already recommended Dan-Tam to friends.

Our whole experience was great. Tia was very helpful during our initial consultation, and her responsiveness was excellent. The end product is beautiful.

Our patio and walks are beautiful. We are really pleased with them. Dan tam knows what they are doing and they have all the needed equipment. They do the stamp concrete everyday . They are not a fly by night outfit. They are professionals and very qualified. They are very good at what they do.

I needed to remove a large oak tree from my back yard that stood very close to my patio. In the open space where the tree used to be, I was thinking that maybe I could add a new patio area using stamped concrete so that I would have more usable outside entertaining space. My existing patio was part brick and part slate paver and wasn't very practical for placing tables, furniture, etc. I asked DAN-TAM to come out and give me an estimate on the addition of a new patio area but to be honest, I really didn't even know what I wanted ... or what was possible. Scheduling the estimate was prompt and easy. Dan came to my home and listened to my vague ideas and was able to help me see a vision for the project. He developed a plan that involved taking out the old patio and adding the additional space I wanted in a separate yet integrated design. It didn't make sense to add a third material to the existing brick and slate paver patio so we decided to make it a unified stamped concrete design. I can't say enough about how BEAUTIFUL the end result is. The old and new patio spaces are simply awesome! DAN-TAM did an outstanding job -- they were professional, prompt, they kept me updated on their progress, the consulted me when they had design questions, etc. They couldn't have made this process go any smoother! And, they were extremely flexible and helpful when I added additional elements during the project. Sometimes you just don't know what you want until you see the project progressing and they were able to accomodate all of the things I wanted. I would HIGHLY RECOMMEND DAN-TAM to anyone. They are true skilled professionals at working in stamped concrete. My expectations were exceeded with this project -- which is so rare these days! Everyone on Dan's team was so good to work with. I'm saving my money now so that I can have to do more work in the future!!!

Horribly bad...................would not recommend to my worst enemy!!

Do not pay Dan-Tam up front. Hold at least 50% of payment until you are satisfied with the completed product. Ask to see current examples of their work for the type of project you want done.

Perfect, and would definitely use them again!

Dan Tam Concrete completed the work on the date specified on the quote with no delays. However, once the work was completed, our issues began. We had Dan Sisto, owner of the company come to our home to review all concerns, promising to rectify situation. Our concerns were: cracked concrete along the stamp designs, major color variance, and poor sealant application just to name a few. We provided Dan with ample time to remedy situation....he gave us and quot;his wordand quot;....but after 10 months, we filed a civil suit against him and ended up in court. The judge ruled in our favor for the entire amount and we have yet to collect one single dime from Dan Tam. We chose Dan Tam because we thought being in business for 23 years made him more loyal to his customers. This is not the case! We are now stuck with a patio that is just over a year old that is deteriorating and is not repairable. Don't make the same mistake we did by choosing this company!

I contacted this company via email through your website a few months ago for an estimate of services and have not been contacted back to schedule an initial meeting for an estimate.

We asked for some samples of their work that we could go and see and possibly talk to the previous customers and those were provided for us. We talked to several past customers and went to see 3 finished patios which was very helpful in deciding the color and pattern for the stamped concrete patio we wanted. We started the process in mid-August but the job was not started until the end of September, there were several jobs ahead of us and some rain delays. There was a mix up in communications, much of which was done via email. After not hearing anything for a few weeks I emailed Tia and replied that she thought the job would be started on Thursday. Thursday came and no one showed up. We were told she left a phone message but we did not receive this message. That following Monday Dan and his crew showed up before 7:00 a.m. without notice. They started the excavation on that Monday, leveled the area, built the forms and wheeled the stone to the back of the house so in a few hours it was ready for concrete. The concrete came on Tuesday and was again poured, leveled, finished, and the stamped pattern imprinted within a few hours. The next steps a few days later included slicing the expansion joints on Thursday. The area was pressure washed. On Friday they returned and sealed the cement. All in all the job was professional and the patio looks pretty good. Some things you should know if considering a stamped concrete patio; the yard takes a beating from the bobcat, dump truck, and repeated wheelbarrow loads of stone and concrete being wheeled over it. Next, if there are cuts made in the concrete, there will be chips along the cut line from the process. There was one cracked corner after the forms were removed but Dan repaired that and assured us it would not be a problem. We would recommend Dan-Tam Stamped Concrete if you are considering a stamped concrete patio; they work hard and obviously know what they are doing. They are a small family business and there are some advantages to that. Their crew appeared to be efficient and worked well together.

The project was a challenge. First, the concrete design which I had chosen would not have gone with the lines of the patio area. The construction crew suggested another pattern, which I'm so glad we chose! They came one day and poured the patio. Due to no fault of their own, the cement company didn't bring a second truck when expected, which did cause a slight problem, but it turned out okay. Dan was very accomodating with a gas tank situation, filling in dirt and stone. He worked around our scheduling problems ( due to zoning issues). His men designed two sidewalks for us and a platform next to a pool heater. They aren't just normal rectangled sidewalks, but rather nicely designed curved sidewalks. Our whole back yard is gorgeous!

I inquired about this in the last week of May 2012. Dan came almost immediately to get the measurements and show us the product. He was personable, knowledgeable and we felt we were dealing with a professional. Within about a week we received an email (my preference) with the quote which offered me three levels of prices depending on the choice of stone. (Very nice to have choices.) The office manager Tia then scheduled a time to meet with me to sign the contract and get the 50% deposit. This happened on June 11th. She was quite nice and this meeting was completed without problem. But, there will be no real timeline or date for the service just that it takes about three weeks for the stone to come in once ordered and then you are put on schedule. From that point on here were the only things I heard from June 11 to Aug 6. Here are excerpts from the email communications... June 26 - Hi Tia, Hope you are enjoying the summer, I really am! I wondered if you could update me on the project please. Have a great day! Danielle June 26 - Hi Danielle - We have about three projects ahead of yours. We've had to take advantage of the nice weather to pour some concrete. I have placed the order for your stone and it should be here shortly...it takes about 10 days to process and ship. I will cetailnly let you know when we can get there! Thanks. Tia Aug 3 - Hi Tia, Wondering where we are on this project, haven't heard from you in such a long time. Danielle Aug 6 - Danielle - We have not forgotten about you, we've just been trying to complete the three jobs in front of yours, which has been difficult due to the chance of rain!! One thing I need to ask you - is your sunroom completely closed in? Is it affected by weather duing all the storms we've been having? If not, as long as we would have access which wouldn't affect the product if it's raining we could come then. We received the stone about three weeks ago and have just been trying to get everyone in. It should not be that much longer! Thanks. Tia I was at work that day and almost within minutes of getting this email they called and said since it was such a small job and it would only take two guys they could do it that day. Not taking any chances I left work immediately and got all the furniture off the pation and had it ready when his crew arrived around 2 p.m. that day. I understand that this type of work is weather dependent but there needs to be more communication without weeks and weeks passing. At one point I thought about contacting another company because I thought they just dumped my job becuase it seemed the concrete jobs were so much more important. I gave this company an Excellent rating because of the superior craftsmanship, beautiful product and the wow factor for the Nature Stone - it is amazing. Perhaps some training would address the other issues to make the total experience exceptional in all ways. Just schedule routine check ins with your clients, even every other week to let them know you haven't forgotten and you continue to looki forward to serving their needs. No job is too small to bring you good will! I will recommend them because when the job is done it is done right but I will provide this caution along with the recommendation. Also please get a new telephone system that has real voice mail and clear it at least one a week so it isn't full when you call.

Sent an email to Dan describing exactly what I wanted done, in detail. Dan arrived WITHOUT any knowledge of what I wanted. I walked him through what I wanted, a garage floor 24x24 poured and finished with a smooth finish. He took measurements and gave me an estimate that I felt was inflated. The price given ($6,135.00, $1,500.00 for concrete and $4,635.00 for labor) he said included excavating, stamping, forming, finishing and sealing. The floor was ready for the pour, with a vapor barrier and insulation under 2b stone, packed, with support footers around perimeter and down the middle. I explained the price was a little high considering I didn't need any excavating, forming, stamping or sealing, I just wanted the floor poured with a smooth finish. After telling him that, he went on to explain that he wasn't paying his helpers $8.00 an hour but $20.00 an hour, and that he had vehicles and insurance to pay for, like that is my problem. Even if he had 5 people there for 5 hours, that's only $500.00. I asked him if he was able to give me a smooth finish, and he was unsure. I asked him if he even had a power trowel for the job and he said no, that he normally did stamped concrete which doesn't need a good finish. As I had explained to him what I wanted prior to our meeting, I feel this was a total waste of my time, and he made it quite clear he wasn't interested. I was very disappointed in our meeting! He probably does a wonderful job on stamped concrete but he was of no help to me.

They did a very good job it's just that at the end I asked a little extra since there was another place where I wanted a sidewalk and they had their stuff already packed on the truck since they were ready to go on another job so they didn't really want to stay and mess around with a little extra but I mean all in all they did a good job so I can't really complain.

Overall the job was wonderful. They were excellent, knowledgeable and thorough. They came back out and took care of it. They were friendly while they were here. They cleaned up after themselves. There were a lot of good reviews for them already on Angie's List so that was the reason we chose them. They certainly kept up their reputation. There was lot of rain when they came out. We had all that rains from the hurricane so there was a delay back and forth but it was not their fault.

This guy is extremely reasonable. Half the price of another guy. Great to work with and great result

I checked with other styles of patios and this place gave the best options. It is maintenance free, textured, and just beautiful. It did make a mess and I wish they told us about covering things up first, but other than that, the job was outstanding.